Carolyne Gitundu
Clearing And Forwarding
Kikuyu, Kiambu District,13
Summary
Accomplished General Manager at Gibron Limited, adept in Operations Oversight and fostering Customer Relationship Management. Spearheaded initiatives that significantly enhanced client loyalty and operational efficiency. Demonstrated exceptional Team Leadership and strategic planning skills, driving revenue growth and establishing robust partnerships. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
16
16
years of professional experience
Work History
General Manager
Gibron Limited
01.2017 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Interacted well with customers to build connections and nurture relationships.
Clearing Agent
Gibron Limited
11.2014 - Current
- Completed accurate data input or corrections into computer files.
- Enhanced customer satisfaction by providing timely and accurate shipment updates and tracking information.
- Leveraged extensive knowledge of tariff classifications to accurately assign correct codes to imported goods for customs processing purposes.
- Anticipated, identified and resolved problems delaying timely release or movement of freight.
- Coordinated post-entry activities on customer's behalf.
- Proactively identified and resolved potential issues with shipments by maintaining close communication with clients and vendors.
- Handled various types of shipments including air, sea, rail, and road transportation modes while adhering to strict deadlines for completion of required tasks.
- Streamlined clearing processes by implementing efficient filing and documentation systems.
- Developed strong relationships with customs officials, facilitating easier resolution of any issues that arose during clearance.
- Provided expert advice to clients on tariff classifications, duty rates, and potential exemptions to optimize their costs.
- Facilitated smoother clearance for perishable goods by prioritizing and expediting their processing.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Corresponded with business partners by written correspondence, telephone or e-mail
Project Office Administrative Assistant
SEURECA EAST AFRICA LIMITED
07.2012 - 12.2012
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Personal Assistant to the Transport Manager
Vintage Africa
09.2008 - 02.2011
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Used discretion when handling confidential information.
- Kept detailed track of household and maintenance inventory and schedules.
Education
Associate of Arts - Public Relations
Presbyterian University of East Africa
Nairobi, Nairobi Province, Kenya 04.2001 -
Computerized Diploma in Travel And Tourism
Nairobi Aviation College
Nairobi, Nairobi Province, Kenya11.2011
Associate of Arts - Customer Service Management
Graffins College
Westlands, Nairobi Province, Kenya 04.2001 -
Skills
Customer Relationship Management
Team Leadership
Project Management
Operations Oversight
Strategic Planning
Business Administration
Interpersonal Skills
Timeline
General Manager
Gibron Limited
01.2017 - Current
Clearing Agent
Gibron Limited
11.2014 - Current
Project Office Administrative Assistant
SEURECA EAST AFRICA LIMITED
07.2012 - 12.2012
Personal Assistant to the Transport Manager
Vintage Africa
09.2008 - 02.2011
Associate of Arts - Public Relations
Presbyterian University of East Africa
04.2001 -
Associate of Arts - Customer Service Management
Graffins College
04.2001 -
Computerized Diploma in Travel And Tourism
Nairobi Aviation College
Similar Profiles
Mayank PareekMayank Pareek
Sap Hana Module User, Oracle ERP User at Adarsh Marketing, Asian Paints Limited ,Berger Paints India Limited, JSW Paints Private LimitedSap Hana Module User, Oracle ERP User at Adarsh Marketing, Asian Paints Limited ,Berger Paints India Limited, JSW Paints Private Limited
KOJO HASTINGSKOJO HASTINGS
CEO at Genelec Capital Limited, Genelec Support Services Limited•Genelec Infrastructure Development Services Limited•Zenith Hygiene Systems Ghana LimitedCEO at Genelec Capital Limited, Genelec Support Services Limited•Genelec Infrastructure Development Services Limited•Zenith Hygiene Systems Ghana Limited
Abhishek NigamAbhishek Nigam
Territory Manager at Navneet Toptech Limited /Navneet Education LimitedTerritory Manager at Navneet Toptech Limited /Navneet Education Limited