CAROLYNE NJOKI CHEGE
Nairobi ,Nairobi
Summary
Experienced and reliable customer service representative with seven years of extensive experience in providing assistance in a busy environment. Strong dedication to helping customers resolve issues and cultivating a positive image of the company, excel in both team environment and as an individual. Proven ability to listen attentively, solve problems quickly and efficiently, and create a high quality professional relationship with clients. Fully committed to following company procedures and winning new clients and maintaining loyal clients.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Sales Executive
Kiosk Digital Services Limited
02.2020 - 09.2021
- Enhance the brand visibility, brand awareness and brand activation
- Creating new clientele and keeping in touch with existing customers in person and by phone
- Promoting new products and special deals
- Meeting sales target
- Recording orders and sending details to my supervisor
- Giving feedback to sales trends
- Offering after sales services
Supervisor
SK Commodities
08.2017 - 05.2019
- Acted as front line customer service agent
- Handle customer complaints and enquiries
- Authorized returns and refund
- Maintained inventory and ensued items are in stock
- Identify market trends that appeal to customers
- Make sure pricing is correct
- Manage retail staff among which includes people working on the floor
- Ensure products are clean and ready to be displayed
Receptionist
Identity's Limited
01.2014 - 02.2017
- Acting as a first point of contact: dealing with correspondence and phone calls
- Receiving, directing and relay telephone messages
- Respond to public inquiries
- Assist in the preparation of meeting and conference
- Provide word processing and secretarial support
- Assist the managing director and other staff as requested
- Arranging courier services
- Managing dairies, organizing meeting and appointments, often controlling access to the Executive
- Open and date stamp all general correspondence
- Implementing and maintaining procedures / administrative system
- Booking and arranging travel, transport and accommodation
Education
Diploma - Business Administration
Kenya Industrial Training Institute
01.2012 - 04.2013
Computer Packages - undefined
Career Training Centre
01.2011 - 04.2012
A Level - undefined
Kambaa Girls High School
01.2008 - 04.2011
Skills
Data entry and maintenance
Area Of Expertise
- Data entry and maintenance.
- Complaint resolution.
- Spread sheet preparation and editing (Microsoft power point)
- Spread sheet preparation and editing (Microsoft Excel).
- MS office and CRM.
- Multiline phone etiquette and call management.
- Office supplies management.
- Clear communication skills.
- Document and archive management.
- Possession of strong analytical and problem solving skills.
Timeline
Sales Executive
Kiosk Digital Services Limited
02.2020 - 09.2021
Supervisor
SK Commodities
08.2017 - 05.2019
Receptionist
Identity's Limited
01.2014 - 02.2017
Diploma - Business Administration
Kenya Industrial Training Institute
01.2012 - 04.2013
Computer Packages - undefined
Career Training Centre
01.2011 - 04.2012
A Level - undefined
Kambaa Girls High School
01.2008 - 04.2011
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