CAROLYNE NJOKI CHEGE

Experienced and reliable customer service representative with seven years of extensive experience in providing assistance in a busy environment. Strong dedication to helping customers resolve issues and cultivating a positive image of the company, excel in both team environment and as an individual. Proven ability to listen attentively, solve problems quickly and efficiently, and create a high quality professional relationship with clients. Fully committed to following company procedures and winning new clients and maintaining loyal clients.

• Data entry and maintenance.
• Complaint resolution.
• Spread sheet preparation and editing (Microsoft power point)
• Spread sheet preparation and editing (Microsoft Excel).
• MS office and CRM.
• Multiline phone etiquette and call management.
• Office supplies management.
• Clear communication skills.
• Document and archive management.
• Possession of strong analytical and problem solving skills.