CAROLYNE NJOKI CHEGE
Nairobi ,Nairobi
Summary
Experienced and reliable customer service representative with seven years of extensive experience in providing assistance in a busy environment. Strong dedication to helping customers resolve issues and cultivating a positive image of the company, excel in both team environment and as an individual. Proven ability to listen attentively, solve problems quickly and efficiently, and create a high quality professional relationship with clients. Fully committed to following company procedures and winning new clients and maintaining loyal clients.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Sales Executive
Kiosk Digital Services Limited
02.2020 - 09.2021
- Enhance the brand visibility, brand awareness and brand activation
- Creating new clientele and keeping in touch with existing customers in person and by phone
- Promoting new products and special deals
- Meeting sales target
- Recording orders and sending details to my supervisor
- Giving feedback to sales trends
- Offering after sales services
Supervisor
SK Commodities
08.2017 - 05.2019
- Acted as front line customer service agent
- Handle customer complaints and enquiries
- Authorized returns and refund
- Maintained inventory and ensued items are in stock
- Identify market trends that appeal to customers
- Make sure pricing is correct
- Manage retail staff among which includes people working on the floor
- Ensure products are clean and ready to be displayed
Receptionist
Identity's Limited
01.2014 - 02.2017
- Acting as a first point of contact: dealing with correspondence and phone calls
- Receiving, directing and relay telephone messages
- Respond to public inquiries
- Assist in the preparation of meeting and conference
- Provide word processing and secretarial support
- Assist the managing director and other staff as requested
- Arranging courier services
- Managing dairies, organizing meeting and appointments, often controlling access to the Executive
- Open and date stamp all general correspondence
- Implementing and maintaining procedures / administrative system
- Booking and arranging travel, transport and accommodation
Education
Diploma - Business Administration
Kenya Industrial Training Institute
01.2012 - 04.2013
Computer Packages - undefined
Career Training Centre
01.2011 - 04.2012
A Level - undefined
Kambaa Girls High School
01.2008 - 04.2011
Skills
Data entry and maintenance
Complaint resolution
Spreadsheet preparation and editing
Microsoft PowerPoint
Microsoft Excel
MS Office
CRM
Multiline phone etiquette
Call management
Office supplies management
Clear communication skills
Document and archive management
Analytical skills
Problem solving skills
Area Of Expertise
- Data entry and maintenance.
- Complaint resolution.
- Spread sheet preparation and editing (Microsoft power point)
- Spread sheet preparation and editing (Microsoft Excel).
- MS office and CRM.
- Multiline phone etiquette and call management.
- Office supplies management.
- Clear communication skills.
- Document and archive management.
- Possession of strong analytical and problem solving skills.
Timeline
Sales Executive
Kiosk Digital Services Limited
02.2020 - 09.2021
Supervisor
SK Commodities
08.2017 - 05.2019
Receptionist
Identity's Limited
01.2014 - 02.2017
Diploma - Business Administration
Kenya Industrial Training Institute
01.2012 - 04.2013
Computer Packages - undefined
Career Training Centre
01.2011 - 04.2012
A Level - undefined
Kambaa Girls High School
01.2008 - 04.2011