CAROLINE WANJIRU NJENGA
Cashier/Customer Support Executive
Nairobi
Summary
Committed and hardworking Cashier and Customer Support professional with experience in processing transactions and assisting customers. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Dedicated to resolving issues, answering customer questions and ringing up customers.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Cashier/Customer Support Executive
MozzartBet Kenya Limited
Nairobi
02.2020 - Current
- Handled customer complaints via phone and emails or social media, provide appropriate solutions and alternatives within set time limits and follow up to ensure resolution
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on sales software system operation.
Front Office and Cashier
OneStop Barbers
Nairobi
05.2018 - 12.2019
- Appointment scheduling and Handling of clients
- Management of office accounts and payment of utilities and auxiliary staff.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to management and employees by copying and filing documents.
Administrative Assistant
Orchards Communications Limited
Thika
06.2015 - 04.2018
- Answered the central phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Offered technical support and troubleshot issues to enhance office productivity.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
Education
Business Intelligence And Data Analyst -
Corporate Finance Institute (CFI)
Canada 09.2022 - Current
Financial Modelling And Valuation Analyst (FMVA) -
Corporate Finance Institute (CFI)
Canada 05.2022 - 08.2022
Google Data Analytics -
Coursera
California 03.2022 - Current
Bachelor of Business Information Technology -
Kisii University
Kisii- Kenya 08.2011 - 04.2015
Skills
Office administration
Process optimization
Customer and client relations
Front office operations
Customer assistance
Cash drawer management
Research Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Timeline
Business Intelligence And Data Analyst -
Corporate Finance Institute (CFI)
09.2022 - Current
Financial Modelling And Valuation Analyst (FMVA) -
Corporate Finance Institute (CFI)
05.2022 - 08.2022
Google Data Analytics -
Coursera
03.2022 - Current
Cashier/Customer Support Executive
MozzartBet Kenya Limited
02.2020 - Current
Front Office and Cashier
OneStop Barbers
05.2018 - 12.2019
Administrative Assistant
Orchards Communications Limited
06.2015 - 04.2018
Bachelor of Business Information Technology -
Kisii University
08.2011 - 04.2015