Caroline J. Melly
Business Development Manager
Nairobi,Kenya
Summary
Business Development Manager and Payments Services Consultant with over 7 years of successful experience in Card Acquiring and sales. Recognized consistently for outstanding performance. Strengths in customer service management. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach.
Overview
11
11
years of professional experience
Work History
Business Development Manager
Pesapal Limited
01.2022 - Current
- Generate leads and attend face to face meetings to pitch the Pesapal products and services
- Customer retention and great customer service
- Establish relationships with key decision-makers within customer's organization to promote growth and retention
- Identify and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
- Negotiate and closed long-term agreements with new clients in assigned territory
- Reache out to potential customers via telephone, email, and in-person inquiries
- Generate new business with marketing initiatives and strategic plans.
Merchant Service Advisor/Consultant
Absa Bank of Kenya Plc
02.2020 - 12.2021
- Ensure that Customer satisfaction levels are high & such that customer referrals are generated given good services
- Ensure flaws are avoided and errors are rectified
- Gather and share market/competitor intelligence and inform Channel
- Head about any gaps in product offering compared to peers
- Responsible for merchant acquisition on new payment platforms by scaling the relationships with existing and new merchants, build and grow usage volume, provide support for smooth use and identify cross-selling opportunities
- Provide the first level of support to the merchants in case of issues with the payment platforms and escalate the matter as appropriate with proper follow-up
- Interacted well with customers to build connections and nurture relationships.
Merchant Advisor
Barclays Bank of Kenya
05.2017 - 02.2020
- Promote digital payment solutions to existing and potential new merchants and register them on the platform as per budget
- Track and ensure that the merchant is using the Bank's payment solutions and is hitting the set targets month on month
- Work in close collaboration with the SME/Corporate Relationship
- Managers for referrals, securing appointments and client on-boarding through visits
- Ensure proper merchants onboarding with a complete set of documents as per the bank's policies
- Manage service relationships with clients by coordinating with back-end service teams to ensure clients concerns are quickly addressed
- Provide the first level of support to the merchants in case of issues with the payment platforms and escalate the matter as appropriate with proper follow-up.
Lead Generator
Barclays Bank of Kenya
03.2015 - 04.2017
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs
- Met or exceeded monthly sales goals by using dynamic interpersonal and tried and true persuasion skills
- Scheduled sales appointments to discuss products and services and to close qualified leads
- Developed and maintained lasting customer relationships through quick turnaround and strong communication skills
- Opened new accounts and documented personal, demographic, and payment information in system
- Utilized sales techniques to build customer interest and close sales.
Information Analyst
Planned Parenthood Federation
10.2014 - 03.2015
- IPPF, African, Nairobi
- Organized information by studying, analyzing, interpreting and classifying data
- Resolved retrieval problems by customizing design to meet requirements
- Collected data by identifying information sources and designing survey and collection methods
- Maintained historical records by documenting system changes and revisions
- Prepared reports by collecting, analyzing, and summarizing information.
Information analyst
Kenya
07.2013 - 09.2013
- National Archives and Documentation Service
- Organized information by studying, analyzing, interpreting and classifying data
- Researched and analyzed information into briefing papers, reports and project papers
- Used database to research, gather, analyze and present data.
Information analyst
United Nations
10.2012 - 03.2013
- UN-Habitat
- Researched and analyzed information into briefing papers, reports and project papers
- Organized information by studying, analyzing, interpreting and classifying data
- Used database to research, gather, analyze and present data
- Maintained historical records by documenting system changes and revisions
- Collected data by identifying information sources and designing survey and collection methods
- Prepared reports by collecting, analyzing, and summarizing information
Records Management
Moi Teaching and Referral Hospital
05.2012 - 08.2012
- Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation
- Generated targeted correspondence to accompany transmission of outgoing document packages
- Reviewed document management protocols and user activities against internal records policies and document management standards.
Education
Bachelor of Science - Information Science
Moi University
Apr 2013
Kenya Certificate of Secondary Education - undefined
Kapsabet Girls' High School
Apr 2008
Skills
- Excellent
- Decision Making Negotiation
- Data management Adaptability
- Customer service Sales and Marketing
- Relationship building and rapport
- Key decision making
- Verbal and written communication
- Revenue Generation
- Market understanding
- Goals and performance
- Product and service sales
- Business development and planning
- Territory Management
- Sales expertise
- Networking strength
- Account management
- New Business Development
- Product and Service Sales
- Proposal Writing
- Account Management
- Business Planning
- Enterprise Sales
Work Preference
Work Type
Full TimePart TimeContract WorkTimeline
Business Development Manager
Pesapal Limited
01.2022 - Current
Merchant Service Advisor/Consultant
Absa Bank of Kenya Plc
02.2020 - 12.2021
Merchant Advisor
Barclays Bank of Kenya
05.2017 - 02.2020
Lead Generator
Barclays Bank of Kenya
03.2015 - 04.2017
Information Analyst
Planned Parenthood Federation
10.2014 - 03.2015
Information analyst
Kenya
07.2013 - 09.2013
Information analyst
United Nations
10.2012 - 03.2013
Records Management
Moi Teaching and Referral Hospital
05.2012 - 08.2012
Bachelor of Science - Information Science
Moi University
Kenya Certificate of Secondary Education - undefined
Kapsabet Girls' High School
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