CAROLINE WATHIARI
Nairobi
Summary
Am a dynamic professional with 9+ years of experience driving sales, enhancing customer experiences, and optimizing operations in the travel and hospitality sectors. Currently excelling as a Tours and Travel Consultant at Viutravel where I consistently exceed client expectations by crafting personalized itineraries and ensuring seamless travel experiences. I have spearheaded successful campaigns that significantly boosted sales and expanded the company's reach. I have proven the ability to build strong relationships, identify growth opportunities, and deliver exceptional results.
I have a wide range of contact both B2B and B2C that has proven to be successful in my day to day work.
As a Corporate sales professional with proven record in driving revenue growth and client satisfaction, I adept at building strong client relationships and delivering tailored sales strategies. This is has made me ready for collaborative team efforts and adaptability in dynamic environments, leveraging skills in negotiation and market analysis.
Overview
6
6
years of professional experience
Work History
Corporate Sales Executive
VIU TRAVEL
09.2024 - Current
- Corporate Travel Management Inbound and Outbound
- Identify and pursue new business opportunities to increase Tours & Travel bookings
- Develop strategies to boost direct bookings and corporate contracts
- Build and maintain relationships with Corporate clients
- Offer business international travel solutions
- Enhance online presence through digital marketing strategies, partnerships, and social media engagement
- Attend trade shows, expos, and networking events to represent the company
- Attending media interviews on behalf of the company
Travel Consultant
VIU TRAVEL
04.2024 - Current
- Created tour and travel packages to cultivate inclusive client experiences
- Coordinated and planned hotel, leisure, air, tour and cruise travel arrangements
- Coordinated air travel and ground transportation, assisting clients with redeeming rewards, loyalty miles and discounts
- Helped clients resolve problems before, during and after travel
- Lead, train, and motivate a team of 15 staff members to deliver exceptional sales & customer service
Guest Relations Officer
Viu Travel
02.2024 - Current
- Handling Customer Inquiries – Address travel-related questions, reservations, and itinerary changes
- VIP & Corporate Client Management – Offer personalized services to high-profile guests and corporate travelers
- Problem Resolution – Handle complaints, special requests, and emergency travel issues professionally
- Liaison Between Guests & Service Providers – Coordinate with airlines, hotels, and tour operators for seamless service
Caracal Expeditions
04.2022 - 07.2023
- Promptly responded to inquiries to promote professional client relations
- Collaborated with airline and hotel vendors to meet all special requests made by customers
- Visited hotels, resorts and restaurants to evaluate comfort, cleanliness and quality of establishment
- Used promotional techniques and prepared related materials to sell itinerary packages
- Created and completed travel itineraries for business and vacation customers
- Prepared and processed relevant travel documents and invoices for clients
- Conversed with clients to determine destinations, financial considerations and hotel and attractions preferences
Senior Sales Team Lead
Supreme Adventures
06.2019 - 10.2021
- Educated clients on travel requirements, restrictions and government regulations
- Created tour and travel packages to cultivate inclusive client experiences
- Accompanied guests on foot or by vehicle, pointing out locations of interest
- Organized activities and scheduled patron reservations for tours and attractions
- Planned tour itineraries to provide patrons with maximum exposure to local attractions
- Facilitated reservations for hotel accommodations, ground transportation and tour amenities
- Used social media platforms to promote packages and services
- Addressed concerns quickly to avoid lasting issues
Education
Diploma - Graphic And Digital Design
Webbs Institute
Nairobi, KenyaKenya Certificate of Secondary Education - K.C.S.E
Meridian Girls High School
Skills
- Travel Coordination
- Itinerary Planning
- Business Development
- Client Relations
- Marketing Campaigns
- Air travel
- Ground Transport planning
- Tour Coordination
- Vendor Management
- Hotel Reservation
- Budget Management
- Sales Forecasting
- Complaint Resolution
- Data Management
- Logistics Coordination
- Office Management
- Calendar Management
Languages
English
Swahili
Other Experience
- Through working at various travel agencies, I have gained experience in packaging;
- Beach holidays
- Safari bookings
- Group holiday bookings
- Flight bookings
- Team building and conferences
Associations
- Tour operators’ welfare group TOWG- 84 tour companies
- TOSK - 423 tour companies
- Explore Kenya- 355 tour companies
- B2B Group Kenya - 343 tour companies
Timeline
Corporate Sales Executive
VIU TRAVEL
09.2024 - Current
Travel Consultant
VIU TRAVEL
04.2024 - Current
Guest Relations Officer
Viu Travel
02.2024 - Current
Caracal Expeditions
04.2022 - 07.2023
Senior Sales Team Lead
Supreme Adventures
06.2019 - 10.2021
Diploma - Graphic And Digital Design
Webbs Institute
Kenya Certificate of Secondary Education - K.C.S.E
Meridian Girls High School
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