Caroline Wanjiru
Nyeri,1070
Summary
Dedicated and accomplished professional seeking new opportunities in her career. With a strong educational background and a proven track record in various roles, Brings a combination of skills, experience, and enthusiasm. Commitment to continuous learning, adaptability, and problem-solving ensures that can contribute effectively to the success of any team or organization. Passion for the field, coupled with drive to excel and make a positive impact.
Overview
6
6
years of professional experience
13
13
years of post-secondary education
Work History
FSR
Eedi Kenya
04.2023
- Provide excellent customer service to clients by assisting them with their financial needs, addressing inquiries, and offering appropriate solutions
- Listen to customers' financial goals and circumstances, and provide personalized financial advice and recommendations based on their needs
- Enter and update customer information and transaction details in the bank's systems accurately and promptly
- Conduct workshops or presentations for customers to educate them about financial literacy, budgeting, and responsible money management
- Stay informed about market trends, industry changes, and updates in the financial services sector to provide accurate and relevant information to customers
- Meet or exceed sales and performance targets set by the bank to contribute to the overall success of the branch or department
- Maintain accurate records of customer interactions, transactions, and sales activities for tracking and reporting purposes.
Supervisor
THE ZUMPINI RESTAURANT
01.2017 - 01.2020
- Ensure high levels of customer satisfaction by interacting with patrons, addressing their concerns, and resolving any issues that arise during their dining experience
- Oversee and guide the restaurant staff, including servers, hosts/hostesses, bartenders, and other team members
- Assign duties, monitor performance, and provide training and guidance as needed
- Monitor the dining area to ensure that tables are turned over efficiently, reservations are managed effectively, and guests are seated promptly
- Ensure that orders are taken accurately and delivered to customers correctly and in a timely manner
- Maintain quality standards for food presentation, taste, and overall service, addressing any deviations promptly
- Monitor inventory levels of ingredients, beverages, and supplies
- Coordinate with the kitchen and management to ensure that items are restocked in a timely manner
- Create staff schedules, manage breaks, and ensure adequate staffing levels to meet customer demands during different shifts
- Oversee cash registers, manage payments, and ensure accuracy in financial transactions
- Prepare and reconcile daily cash reports
- Enforce health and safety regulations, including proper food handling and sanitation practices, to maintain a clean and safe environment for both staff and customers.
Regional Sales Rep
FAI AMARILIO WINERIES
07.2016 - 08.2017
- Developing and implementing effective sales strategies and plans for the assigned region
- Managing and organizing the sales territory efficiently, prioritizing leads, and optimizing travel plans
- Working closely with the marketing team to align sales efforts with marketing campaigns and promotional activities
- Conducting product training sessions and workshops for clients to enhance their understanding of the company's offerings
- Providing input for sales forecasting and budgeting for the assigned region
- Managing administrative tasks such as preparing sales reports, expense reports, and maintaining accurate records.
FMR (NYERI)
Pwani Oil Limited
12.2013 - 12.2014
Education
Kenya Certificate of Secondary Education (KCSE) - undefined
RIUGA GIRLS HIGH SCHOOL
01.2010 - 04.2013
Kenya Certificate of Primary Education (KCPE) - undefined
ST. PATRICK PRIMARY SCHOOL
01.1999 - 04.2008
Skills
Adaptabilityundefined
References
- MR. KIRAGU MWANIKI, NAIVASHA, +254 721 550 567
- DENNIS KARARI, NYERI, +254 728 655 976
- IRENE WAMAITHA, NYERI, +254 724 999 745
Timeline
FSR
Eedi Kenya
04.2023
Supervisor
THE ZUMPINI RESTAURANT
01.2017 - 01.2020
Regional Sales Rep
FAI AMARILIO WINERIES
07.2016 - 08.2017
FMR (NYERI)
Pwani Oil Limited
12.2013 - 12.2014
Kenya Certificate of Secondary Education (KCSE) - undefined
RIUGA GIRLS HIGH SCHOOL
01.2010 - 04.2013
Kenya Certificate of Primary Education (KCPE) - undefined
ST. PATRICK PRIMARY SCHOOL
01.1999 - 04.2008
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