Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
Generic

Caroline Wanderwa

Nanyuki- Laikipia County

Summary

Dynamic and excellent in performance management and regulatory compliance, with over 6 years of experience. Successfully enhanced customer satisfaction through innovative service programs while fostering team development and training. I am very adept at visual merchandising and creating personalized client experiences, driving engagement and loyalty in the industries in which I engage, which is what I want to deliver at your company.

Overview

10
10
years of professional experience

Work History

Manager at Lintons Beauty in Nanyuki Branch

lintons beauty
Nanyuki
01.2022 - Current
  • Conducted performance reviews for team members.
  • Ensured compliance with regulatory requirements and industry standards.
  • Enhanced customer satisfaction through the development of a customer service excellence program.

Beauty Advisor

lintons beauty
Meru
01.2019 - 12.2022
  • Showed customers how to apply makeup and other products to achieve desired looks.
  • Described merchandise and explained use, operation and care.

Beauty Consultant and Beauty Artist

zara beauty world
Nanyuki
01.2017 - 12.2018
  • Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.

Beauty Therapist

nairobi couch barbers
Nairobi
02.2015 - 11.2017

Education

Diploma Certificate -

Ashley's Beauty College
Nairobi Kenya
08-2015

Kenya Certificate of Secondary Education -

Muramati Secondary School
Laikipia Kenya
12-2009

Kenya Certificate of Primary Education -

Nanyuki D.E.B
Laikipia Kenya
12-2005

Skills

Soft skills

  • Leadership
  • Decision-making
  • Customer service
  • Team building
  • Flexibility
  • Critical thinking

Hard skills

  • Performance management
  • Computer technology
  • Marketing
  • Sales
  • data analysis

Languages

English and Kiswahili
First Language

Accomplishments

  • Awarded Best Customer Service 2024-2025 at Lintons Beauty World
  • Awarded top 3 best salespersons at Lintons Beauty World
  • Awarded best shop management performance at Lintons Beauty World

References

References available upon request.

Timeline

Manager at Lintons Beauty in Nanyuki Branch

lintons beauty
01.2022 - Current

Beauty Advisor

lintons beauty
01.2019 - 12.2022

Beauty Consultant and Beauty Artist

zara beauty world
01.2017 - 12.2018

Beauty Therapist

nairobi couch barbers
02.2015 - 11.2017

Diploma Certificate -

Ashley's Beauty College

Kenya Certificate of Secondary Education -

Muramati Secondary School

Kenya Certificate of Primary Education -

Nanyuki D.E.B

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Caroline Wanderwa