Caroline Wambui Munene
Summary
Human resources and administration professional with over five years of experience in HR operations and employee lifecycle management within a dynamic healthcare setting. Expertise in recruitment, onboarding, employee relations, HR compliance, payroll coordination, and performance management. Proven ability to enhance HR processes and documentation systems, driving organizational efficiency through structured administration and data-driven reporting. Skilled in managing confidential HR data, supporting audits, and ensuring compliance with Kenyan labor laws and internal policies.
Overview
5
5
years of professional experience
Work History
Human Resource Operations Officer
Penda Health Ltd
05.2022 - Current
- Manage end-to-end HR operations, including recruitment coordination, onboarding, offboarding, employee relations, and HR advisory support.
- Coordinate payroll processing in collaboration with Finance by preparing accurate payroll inputs, tracking employee changes, and ensuring statutory compliance, and timely payments.
- Oversee leave administration processes, ensuring accurate records, compliance with policy, and timely reporting to support workforce planning.
- Lead recruitment processes, including job postings, shortlisting coordination, interview scheduling, candidate communication, and onboarding of new employees.
- Manage employee records across HRMIS and physical files, ensuring data integrity, confidentiality, and compliance with internal audit requirements, and the Data Protection Act.
- Administer employee benefits, including medical insurance, pension, loans, and statutory deductions, ensuring accurate monthly reconciliations.
- Support performance management processes, including KPI tracking, probation reviews, performance appraisals, and learning and development documentation.
- Generate HR reports and workforce analytics to support leadership decision-making and monthly HR reporting cycles.
- Serve as the first point of contact for HR queries, providing guidance on policies, employee relations issues, and the escalation of complex cases.
- Coordinate employee engagement, training programs, and internal communications to support staff well-being and organizational culture.
- Draft and review HR documentation, including contracts, job descriptions, promotions, transfers, and termination letters, ensuring compliance and accuracy.
- Contribute to HR process improvement initiatives, including onboarding efficiency, contract tracking systems, and employee experience enhancements.
- Support HR compliance activities, including audits, policy enforcement, safeguarding standards, and regulatory requirements.
HR Assistant Administrator
Penda Health Ltd
05.2021 - 05.2022
- Managed HR administrative functions, including employee filing systems, documentation control, and records management, ensuring accuracy and confidentiality.
- Supported the full recruitment cycle from job posting to onboarding, ensuring a smooth candidate experience and compliance with hiring procedures.
- Coordinated employee onboarding and induction programs, ensuring new staff were effectively integrated into organizational policies and systems.
- Assisted in the development and implementation of HR policies, procedures, and HR manuals in line with Kenyan labor laws.
- Managed staff contracts, renewals, transfers, and termination documentation in compliance with HR policy.
- Coordinated employee wellness programs, engagement activities, and staff retreats to enhance workplace morale and retention.
- Supported HR reporting by providing accurate employee data for decision-making and audits.
- Ensured compliance with licensing, statutory requirements, and HR documentation audits.
- Assisted in office administration functions, including coordination of HR-related logistics and workplace operations.
- Managed exit processes, including clearance procedures, documentation, and final benefits processing.
Education
Bachelor’s - Business Administration
The University of the People
03.2026
Certified Human Resource Professional of Kenya -
College of Human Resource Management
05.2024
Diploma - Human Resource Management
Kenya Institute of Management
12.2021
Skills
- HRMIS / HR Information Systems
- Microsoft Office Suite (Excel, Word, PowerPoint)
- HR Data Analysis and Reporting
- Employee Lifecycle Management
- Compliance and Labor Law Application
- Documentation and Records Management
Short Courses Training
- Leadership management and governance course for senior policymakers, Amref Health Africa, 10/21, 01/22
- Leadership Management and Governance for Health Systems Strengthening Course, Amref Health Africa, 03/21, 10/21
- Customer Service Training Champion, Penda Health Training Centre, 01/20, 10/20
- Medical Housekeeping, Penda Health Training Centre, 09/19, 11/19
- Emergency First Aid Course, St Johns Ambulance Kenya, 02/19
Timeline
Human Resource Operations Officer
Penda Health Ltd
05.2022 - Current
HR Assistant Administrator
Penda Health Ltd
05.2021 - 05.2022
Bachelor’s - Business Administration
The University of the People
Certified Human Resource Professional of Kenya -
College of Human Resource Management
Diploma - Human Resource Management
Kenya Institute of Management