Caroline Wairimu Kagotho

• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Interacted well with customers to build connections and nurture relationships.
• Reduced operational risks while organizing data to forecast performance trends.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

• Lead and scale operations, optimizing processes for peak efficiency and quality.

• Manage a high-performing team and oversee product and process development.

• Drive operational strategy and uphold space standards for organizational growth and impact.

• Directly manage the performance and growth of the General Manager and HR Manager.

• Oversee projects, including space improvements, fit-outs, and new office space initiatives.

• Unceasingly develop and implement standard operating procedures and onboarding processes.

• Optimize systems for space standards, maintenance, and service delivery to enhance retention.

• Control and manage operational expenses, including budget oversight and cost approvals.

• Collaborate with GMs on debt collection and work together to achieve occupancy and member retention.

• Manage project quality control processes, ensuring effective spending and payments.

• Develop and implement member retention strategies and identify solutions for success.

• Spearhead space occupancy strategies, introducing new products to meet customer needs.

• Manage in-house cafe operations, focusing on product offerings, revenue growth, and operational efficiency.

• Oversee partnerships with external stakeholders to enhance organizational objectives.

• Maintained friendly and professional customer interactions.
• Assessed employee performance and developed improvement plans.
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Engaged employees in business processes with positive motivational techniques.
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
• Resolved various issues impacting sales management and business operations.
• Generated financial and operational reports to assist management with business strategy.
• Complied with regulatory guidelines and requirements.

• Evaluated employee records and productivity and submitted evaluation reports.
• Updated reports, managed accounts, and generated reports for company database.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Coordinated special projects and managed schedules.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Reported to senior management on organizational performance and progress toward goals.
• Controlled finances to lower costs and keep business operating within budget.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Created organizational structures to improve accounting and finance functions.
• Trained new and existing staff members in various financial procedures to prepare for job requirements.
• Executed vendor setup and payment, administration of bank accounts and account reconciliations.
• Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
• Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
• Researched and facilitated software integration to streamline accounting and financial processes.
• Forecasted trends and recommended improvements based on financial risk analyses.
• Processed invoices and contacted appropriate parties for timely payment receipt.
• Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.

• Spearheaded accurate financial transactions, managing petty cash operations.
• Oversaw cash flow for financial stability and liquidity.
• Conducted precise bank reconciliations, ensuring accurate financial reporting.
• Efficiently managed payables and receivables, fostering positive financial relationships.
• Facilitated secure online payments for smooth transactions.
• Ensured regulatory compliance through meticulous filing of statutory deductions.
• Generated key management and performance reports for informed decision-making.
• Demonstrated financial planning and forecasting skills in budgeting processes.
• Led business registration processes, ensuring legal compliance.
• Formulated efficient filing systems for organized and accessible documentation.

• Conducted strategic selection of potential Kivazip loan applicants, demonstrating keen eye for candidate viability.

• Executed field visits to homes and businesses, meticulously assessing the feasibility of loans and ensuring due diligence.

• Assisted applicants in the seamless completion of loan forms and facilitated the opening of savings accounts for financial inclusion.

• Uploaded detailed loan form information on the Kivazip website to initiate the loan request process, contributing to efficient operations.

• Proactively followed up on delinquent borrowers, emphasizing accountability and adherence to repayment schedules.

• Provided valuable information to borrowers regarding alternative sources of loans for small and medium enterprises, fostering financial literacy.

• Chaired and led all meetings, showcasing effective communication and leadership skills.

• Served as the overall supervisor, overseeing the project comprehensively to ensure its success.

• Expertly handled bookkeeping, accounting, and taxation advisory, ensuring accurate and timely filing of returns.

• Played pivotal role in marketing, serving as overall supervisor and effectively managing petty cash operations.

• Took charge of financial record-keeping and adeptly organized occupational office needs for streamlined operations.

• Provided crucial office assistance to Director and Managers, contributing to efficient departmental functioning.

• Prepared and analyzed accounts payable, enabling the Director to track and manage expenditures effectively.

• Organized vending revenue processes, ensuring meticulous tracking and reporting for financial transparency.

• Managed phone traffic, skillfully delegating calls to required areas for improved communication flow.

• Oversaw the collection of accounts receivable payments, contributing to financial stability.

• Facilitated payroll procedures, ensuring accurate and timely payment to employees.

• Instituted payment processes on all accounts payables, contributing to financial discipline and accountability.