Caroline Theuri

• Provided excellent customer service via telephone and email interactions thereby boosting customer satisfaction levels.
• Managed customer calls, emails, and order placements with professionalism.
• Handled data entry tasks and prepared reports for management.
• Delivered timely issue resolution and maintained strong customer satisfaction.
• Ensured timely completion of tasks through vigilant follow-ups with team members.
• Provided administrative support to team of 10, ensuring smooth operations.
• Managed up to 50 calls or emails daily with external customers and stakeholders.
• Answered and managed incoming and outgoing calls while recording accurate messages.

• Coordinated communications with parents, vendors, and stakeholders.
• Oversaw procurement, inventory, and vendor contracts.
• Managed data records and school reports.
• Supervised an 8–9 person marketing team and provided daily administrative support.

• Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
• Improved record keeping system with attention to detail and thoroughness.
• Managed office supplies inventory, ensuring readiness for all projects at any given time.
• Organised important company meetings, leading to improved communication across departments.
• Oversaw and trained clerical support staff to accomplish challenging objectives.

• Foster positive working environment to support staff morale and productivity.
• Assist in executing product launches to help increase market share.
• Conduct competitive analysis to aid in maintaining product attractiveness.
• Scheduled meetings and travel arrangements to support C-level executives.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Led and managed administrative staff to maintain smooth daily operations.
• Advised on product development based on customer feedback and market trends.
• Resolved conflicts, ensuring high retention rates.
• Evaluated staff performance, identifying areas for improvement.
• Organised training sessions to enhance team performance.
• Built lasting relationships with clients through customer service interactions.
• Responded to telephone and in-person requests for information.
• Reduced turn around waiting time from 14 days to 2 days.

• Facilitated constructive feedback sessions between team members for overall improvement.
• Prepared detailed reports on team performance, identifying areas for improvement.
• Maintained high levels of customer satisfaction through effective problem resolution.
• Improved communication skills amongst staff through regular workshops and training sessions.
• Coordinated shift schedules to ensure full coverage during peak times.
• Ensured smooth day-to-day operations in fast-paced customer service environment.
• Increased efficiency with development and implementation of new policies.
• Delivered exceptional service by handling complex enquiries promptly and professionally.
• Motivated team members to exceed personal performance goals for enhanced productivity.
• Controlled team performance by organising daily tasks and responsibilities.
• Liaised with other 5 departments for streamlined workflow processes.
• Enhanced customer service delivery by providing training to new staff members.
• Tracked order status, quickly resolving any issues or delays within 24 hours.
• Assisted in recruitment process, ensuring selection of candidates with strong customer focus.
• Received and resolved customer complaints escalated by staff.
• Supervised after-sales operations and trained staff on SOPs.
• Improved social media engagement and managed spare parts inventory.

• Directly assist dentist by passing instruments, preparing dental materials (cements, composites), and applying suction (vacuum) to keep oral cavity dry and clean.
• Patient Care & Comfort: Prepare patients for exams, review health histories, take vital signs, and provide reassurance to ease anxiety.
  Infection Control: Sterilize, disinfect, and set up dental instruments and treatment rooms according to safety protocols.
• Clinical Support: Take dental X-rays, apply topical anesthetics, remove sutures, and take impressions for study models.
• Administrative & Lab Tasks: Maintain accurate patient treatment records, manage inventory, and pour/trim study models in lab.

• Client Representation: Partner with clients to buy, sell, or rent residential and commercial properties.
• Filling in vacant houses.
• Preparing rent monthly reports to landlords timely and 100% accurately.
• Negotiation & Closing: Mediate between buyers and sellers, negotiating prices, repairs, and contract contingencies to reach agreements.
• Marketing & Listing: Generate, manage, and advertise property listings, open houses, and digital marketing.
• Legal & Compliance: Prepare, review, and execute real estate contracts, leases, and closing documents, ensuring compliance with state laws.
• Introduced monthly KPIs to enhance staff performance.
• Introduced bonus and incentives tools.