Caroline Syekonyo
Virtual Assistant
Nairobi
Each problem that I solved became a rule, which served afterwards to solve other problems.
Rene Descartes
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Administrative Assistant
Mysticah Designs & Associates
Nairobi
2016.01 - Current
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Office Assistant
Beattech Solutions
Nairobi
2013.01 - 2015.11
- Delivered clerical support by handling range of routine and special requirements.
- Monitored security to help maintain equipment, data and information safety.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
Bachelor of Science - Information Technology
2008.09 - 2012.11
CERTIFIED VIRTUAL ASSISTANT - VIRTUAL ASSISTANT
2022.06 - 2022.09
- Professional development completed in Virtual Assistance
- Awarded a certificate in Virtual Assistant Programme
- Received Scholarship from ALX a Programme of African Leadership University
- Member of Room Fellowship, a fellows networking programme after graduating with Honors from ALX
Skills
Spreadsheet management
Process optimization
Office administration
Customer and client relations
Filing and data archiving
Travel coordination
Travel administration
Project planning
Internal communications
Business administration
Administrative support
Meeting arrangements
Project Management
Time management
Mail handling
Records management
Scheduling
Expense reporting
Invoice Processing
Certification
Certified [Virtual Assistant], [ALX] - [2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
AFRICAN LEADERSHIP UNIVERSITY - CERTIFIED VIRTUAL ASSISTANT, VIRTUAL ASSISTANT
2022.06 - 2022.09
Administrative Assistant - Mysticah Designs & Associates
2016.01 - Current
Office Assistant - Beattech Solutions
2013.01 - 2015.11
Jomo Kenyatta University of Agriculture And Techno - Bachelor of Science, Information Technology
2008.09 - 2012.11