Caroline Syekonyo
Virtual Assistant
Nairobi
Each problem that I solved became a rule, which served afterwards to solve other problems.
Rene Descartes
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Administrative Assistant
Mysticah Designs & Associates
Nairobi
01.2016 - Current
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Office Assistant
Beattech Solutions
Nairobi
01.2013 - 11.2015
- Delivered clerical support by handling range of routine and special requirements.
- Monitored security to help maintain equipment, data and information safety.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
Bachelor of Science - Information Technology
09.2008 - 11.2012
CERTIFIED VIRTUAL ASSISTANT - VIRTUAL ASSISTANT
06.2022 - 09.2022
- Professional development completed in Virtual Assistance
- Awarded a certificate in Virtual Assistant Programme
- Received Scholarship from ALX a Programme of African Leadership University
- Member of Room Fellowship, a fellows networking programme after graduating with Honors from ALX
Skills
Spreadsheet management
undefinedCertification
Certified [Virtual Assistant], [ALX] - [2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
AFRICAN LEADERSHIP UNIVERSITY - CERTIFIED VIRTUAL ASSISTANT, VIRTUAL ASSISTANT
06.2022 - 09.2022
Administrative Assistant - Mysticah Designs & Associates
01.2016 - Current
Office Assistant - Beattech Solutions
01.2013 - 11.2015
Jomo Kenyatta University of Agriculture And Techno - Bachelor of Science, Information Technology
09.2008 - 11.2012
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