CAROLINE RADAK
NAIROBI
Summary
Resourceful operations analyst well-versed in gathering, organizing and modeling data. Proficient at developing forecasts and reporting on relevant trends to facilitate strategic planning. Offering 4 years of start-up experience in various departments and a strong desire to make a lasting impact on business operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Executive
Asante Financial Services Group
04.2021 - Current
- Monitored daily disbursement and repayment transactions to ensure proper reconciliation.
- Revenue assurance for five Kenyan products account for 80% of company's portfolio
- Report writing on product performance and system maintenance
- Escalation and follow-up of service interruption to relevant departments
- Maintained invoice data report for external debt collectors on monthly collections
- Collaborated on operational support tasks to achieve a common goal.
- Efficiently and effectively identified and solved all problems that impacted business.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow
- Trained new employees on operational processes and in-depth product knowledge
- Reported issues to higher management with great detail through incident reports
Relationship manager
Asante Financial Services Group
05.2019 - 04.2021
- Building relationships with top-tier clients: managed a portfolio of over 100 clients with loan limits above 200,000 Kshs.
- Visiting and mapping out locations of over 50 clients in Nairobi and it's environs
- Built and maintained relationships with new and existing clients while providing high level of expertise
- Acquired additional knowledge of fin-tech industry and interpersonal skills
- Participated in staff meetings to discuss innovative strategies to improve services
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products
Assistant Team Lead
Apex Collections Africa LTD
04.2018 - 03.2019
- Mentored and guided employees to foster proper completion of assigned duties
- Managed team workload to reach targets for specific tasks
- Assisted manager with scheduling of employees for each shift
- Created staff schedules, approved requested time off and updated reports
- Supervised 20 co-workers
- Delegated daily tasks, addressed employee questions and resolved scheduling issues
- Used advanced features of Microsoft Office to complete all necessary reports for senior management review
- Managed team workload to reach production targets
- Reviewed, implemented and updated company records related to team activities for future reference
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism
Personal Assistant
Reverend Tom Otieno; Anglican Church of Kenya
08.2017 - 04.2018
- Oversaw personal and professional calendars and coordinated appointments for future events
- Maintained appropriate filing of personal and professional documentation
- Provided general administrative support, including scheduling meetings, making travel arrangements and managing documentation
- Responded to emails and other correspondence to facilitate communication
- Displayed absolute discretion at handling confidential information
- Attended meetings, took notes and tracked action items
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace
Education
Bachelor of Arts - Counseling Psychology
Africa Nazarene University
Magadi Road, Nairobi2016
Kenya Secondary Certificate of Education -
St. Georges Girls Secondary School
Dennis Pritt Road, Nairobi2010
Kenya Primary Certificate of Education (K.C.P.E -
Epren Academy
Donholm, Nairobi2006
Skills
- Operational improvements
- Data analysis
- Effective communication
- Risk management
- Performance management
- Team Player
- High standards of professional ethics
- Research Techniques
- Financial Performance Understanding
- Process Improvement
- Operational Policies and Processes
- Performance Analysis
- Product development
Certification
- Project Management Course, 2022
- Operations management in small business, 2022
- Agile and Scrum methodology, 2023
- Advance Product Management, 2023
Additional Information
- Conducting and participating in User Acceptance Tests for new products. Working with the tech departments to ensure smooth running of systems and services. Product and departmental training for new staff and new partnerships. Preparation of and scalation of incident reports. Assisting in the development, implementation, and verification of effectiveness of operational systems affecting all aspects of product life cycle. Reviewing and analyzing data to recognize trends as well as opportunities for improvement/corrective action, by using process capability and other statistical tools. Root cause Analysis. Participates in Quality Assurance Welfare. Preparation of timely reports where required.
Writer
I enjoy reading fictional material, especially from classical and early english authors such as C S Lewis. And from that I draw my passion to write.
I desire to write and publish a Christian children's book that will draw out the imagination of children in the things of God
Timeline
Operations Executive
Asante Financial Services Group
04.2021 - Current
Relationship manager
Asante Financial Services Group
05.2019 - 04.2021
Assistant Team Lead
Apex Collections Africa LTD
04.2018 - 03.2019
Personal Assistant
Reverend Tom Otieno; Anglican Church of Kenya
08.2017 - 04.2018
Bachelor of Arts - Counseling Psychology
Africa Nazarene University
Kenya Secondary Certificate of Education -
St. Georges Girls Secondary School
Kenya Primary Certificate of Education (K.C.P.E -
Epren Academy
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