CAROLINE NJOKI
Nairobi
Summary
Human Resources professional equipped with solid expertise in employee relations, talent acquisition, and compliance. Effective at fostering team collaboration and driving organizational success. Adaptable, reliable, and skilled in conflict resolution, training, and performance management. Known for strong interpersonal skills and results-driven approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supermarket Cashier
QUICKMART SUPERMARKET
02.2023 - 11.2024
- Assisted in training new employees on cashier procedures, enhancing overall team productivity levels.
- Increased sales by suggesting additional products or services based on customer needs and preferences.
- Maintained a clean, organized, and well-stocked checkout area for optimal functionality.
- Reduced wait times for customers through swift transaction processing and multitasking abilities.
- Handled cash, credit card, and check transactions with accuracy to ensure balanced cash drawers at the end of each shift.
INDUSTRIAL ATTACHMENT
Kenya Forestry Research Institute
02.2022 - 04.2022
- Sorting incoming mails as per department for easy channeling
- Assisting in writing HR related reports and answering staff queries
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
- Supported HR team in achieving hiring goals by screening resumes, conducting phone interviews, and tracking candidate progress.
- Enhanced employee onboarding experience by streamlining the orientation process and creating informative materials for new hires.
- Updated and maintained employee records to respond quickly to requests for information.
- Assisted with payroll processing tasks ensuring timely payments for all employees without discrepancies.
- Collaborated closely with HR specialists in crafting targeted job postings that attracted top talent within various fields.
- Improved overall employee satisfaction by assisting with benefits administration and addressing individual concerns promptly.
- Streamlined benefits administration, providing employees easy access to information and support.
- Provided logistical support for HR projects, including scheduling meetings and coordinating with vendors.
- Conducted thorough background checks and employee verifications, ensuring trustworthy workforce.
- Organized and maintained personnel records, ensuring compliance with legal requirements.
- Coordinated with department heads to identify staffing needs, leading to more efficient hiring process.
- Assisted with writing job postings and job descriptions for the organisation.
ADMINISTRATIVE ASSISTANT/HR
KAPITAN SOLUTIONS
01.2019 - 10.2021
- Direct or coordinate the supportive services of the organization.
- Prepare and review operational reports and schedules to ensure accuracy and efficiency.
- Handling complaints and disciplinary of employees
- Assist in payroll preparation and share the same with the finance department for salary processing
- Formulating staff job descriptions
- Receiving payments and issuing receipts
- Preparing invoices, dispatching and following up for settlements
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Maintained inventory of office supplies and placed orders.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Established administrative work procedures to track staff's daily tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Assistant Secretary
DAMACREST SCHOOL
08.2015 - 12.2018
- Attending to walk in visitors, determine nature and purpose of visit, and direct them as necessary
- Convey information and pass documents to concerned persons.
- Receive payment and record receipts for different services
- Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
- Kept reception area clean and neat to give visitors positive first impression.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Responded to inquiries from callers seeking information.
- Streamlined communication channels by creating an organized filing system for emails, memos, reports, and other documentation.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Enhanced customer satisfaction by providing prompt responses to inquiries via phone calls or email correspondence.
- Served as a liaison between executives, employees, clients, and vendors to facilitate smooth operations.
- Provided clerical support to company employees by copying, typing, and filing documents.
- Assisted in budget preparation and expense tracking for improved financial management within the department.
- Assisted in budget management tasks, monitoring expenditures to stay within allocated financial resources.
- Assisted in coordination of staff training sessions, contributing to professional development of team.
- Played key role in preparation for audits, gathering necessary documentation and facilitating smooth review process.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Diploma - Human Resource Management
Kenya Institute of Management
04.2022
Certificate - Computer application
Ebenezer Computer Services
08.2021
Certificate of Secondary Education - undefined
Rungiri Secondary School
01.2014
Certificate of Primary Education - undefined
Le Pic School
01.2013
Skills
- Time management
- Attention to detail
- Customer service
- Friendly, positive attitude
- Dependable and responsible
- Computer skills
- Problem resolution
References
James, Karanja, Director, karanja@kapitan.co.ke, 0721-195 197, Kapitan Solutions
Affiliations
Institute of Human Resource management(IHRM) – Reg No 18542
Certification
Registered Associate Member of the Institute of Human Resource Management(IHRM)
Timeline
Supermarket Cashier
QUICKMART SUPERMARKET
02.2023 - 11.2024
INDUSTRIAL ATTACHMENT
Kenya Forestry Research Institute
02.2022 - 04.2022
ADMINISTRATIVE ASSISTANT/HR
KAPITAN SOLUTIONS
01.2019 - 10.2021
Assistant Secretary
DAMACREST SCHOOL
08.2015 - 12.2018
Certificate - Computer application
Ebenezer Computer Services
Certificate of Secondary Education - undefined
Rungiri Secondary School
Certificate of Primary Education - undefined
Le Pic School
Diploma - Human Resource Management
Kenya Institute of Management
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