Caroline Njeri Ndegwa

• Delivered clinical and psychosocial support to various patient groups
• Therapeutic Engagement: Provided direct psychosocial support and therapeutic engagement for diverse patient populations across acute, forensic, and substance abuse rehabilitation wards.
• Group Facilitation: Formulated and facilitated group therapy and structured psycho-education sessions focused on relapse prevention, resilience, and adaptive coping strategies.
• Behavioral Rehabilitation: Supported individuals through customized behavioral rehabilitation plans to foster independence and long-term recovery.
• Multidisciplinary Collaboration & Crisis Management
• Patient Monitoring: Collaborated actively with multidisciplinary medical and psychological teams to observe, track, and report patient progress and mental state variations.
• Crisis Intervention: Assisted in real-time crisis intervention and de-escalation protocols within high-intensity psychiatric units to ensure safe, therapeutic environments.
• Clinical Documentation: Maintained objective, accurate, and confidential daily clinical records and patient intake notes in accordance with institutional compliance guidelines.
• Cross-Disciplinary Expertise
• Medication Response Tracking: Utilized specialized pharmacology insights to monitor, analyze, and document patient behavioral and psychological responses to psychotropic medication adjustments.
• 7th Sept 2026 to date: (Day shift from Sept 2026- Dec 2026)

• Medication Management & Safety
• Inpatient Dispensing: Processed, verified, and dispensed inpatient prescriptions accurately in a high-volume premier hospital setting, ensuring strict adherence to prescription guidelines and safety protocols.
• Dose Optimization: Reviewed patient medication charts to monitor therapeutic dosages, identify potential drug interactions, and minimize contraindications, particularly with complex medication regimens.
• Stock & Cold-Chain Management: Monitored and managed pharmacy inventory, maintaining appropriate storage conditions and cold-chain compliance for sensitive clinical pharmaceuticals.
• Patient Care & Multidisciplinary Collaboration
• Interdisciplinary Collaboration: Liaison regularly with ward nurses and medical practitioners to clarify prescriptions, discuss alternatives, and optimize patient care delivery.
• Patient & Caregiver Education: Counseled patients and ward staff on proper medication administration, potential side effects, and compliance strategies to support holistic recovery.
• Accurate Documentation: Maintained meticulously updated digital and physical patient pharmaceutical records, maintaining absolute confidentiality and institutional compliance.
• 20TH AUG 2018 TO DATE: ( Sept 2026- Dec 2026- Night shift dispensing at Inpatient Pharmacy)

Core Duties and Responsibilities

• Dispensing and Compounding: Accurately reading, verifying, and filling prescriptions from authorized medical practitioners.
  Supply over-the-counter (OTC) medicines and offer basic triage or treatment advice.
  Compound or reconstitute specific pharmaceutical preparations when required.
• Patient Counseling and Care: This is by explaining correct dosage, administration times, and potential side effects to customers.
  Warn patients about adverse food-drug or drug-drug interactions.
  Promote rational and safe use of medicines within the community.
• Inventory and Stock Management: this is by ordering, receiving, checking, and storing new pharmaceutical supplies according to manufacturer guidelines (e.g., cold chain maintenance).
  Monitoring stock levels to prevent running out of essential medicines or overstocking.
  Track and remove expired, damaged, or near-expiry drugs, logging them for safe disposal.
• Record Keeping and Business operations: Maintained accurate daily logs of prescriptions, scheduled drugs, and stock movements.
  Generate sales records, capture revenue, and handle billing or insurance claims where applicable.
  Prepare routine inventory and financial reports for the business owner or supervising pharmacist.
• Regulatory Compliance and Safety: Ensured full compliance with Pharmacy and Poisons Board (PPB) regulations under the Pharmacy and Poisons Act (Cap 244).
  Maintain clean, hygienic, and safe pharmacy and storage conditions.
  
• Oct 2014- 19TH AUG 2018:

Key Duties and Responsibilities

• Product Promotion and Detailing: Present and explain drug features, benefits, and scientific data to doctors, pharmacists, nurses, and clinical officers.
• Relationship Management: Build and maintain professional rapport with healthcare stakeholders across private clinics, mission hospitals, and retail pharmacies.
• Territory Planning: Organize daily and monthly schedules to cover assigned geographic zones, managing customer databases and updating visitor records.
• CMEs and Events: Organize and facilitate Continuing Medical Education (CME) sessions, round-table discussions, and corporate medical exhibitions.
• Stock and Distribution Monitoring: Ensure products are available at retail chemists and institutional stores, coordinating order fulfillment and deliveries.
• Regulatory Compliance: Adhere to standards set by the Pharmacy and Poisons Board (PPB), ensuring ethical marketing and proper handling of promotional drug samples

• Patient Counseling: Conducted one-on-one consultations to counsel diverse community walk-ins on over-the-counter (OTC) medications, prescription adherence, and potential side effects, cultivating an empathetic and trusting environment.
• Health and Wellness Promotion: Educated the public on preventative health measures, chronic disease management, and general wellness strategies to empower individuals in managing their own health.
• Dispensing Accuracy: Interpreted, verified, and dispensed outpatient prescriptions efficiently while strictly maintaining legal, ethical, and healthcare safety standards.
• Inventory & Quality Control: Managed the retail inventory, including tracking expiry dates, stock rotation, and maintaining precise records for controlled substances and prescription-only medications.
• Point-of-Sale (POS) & Administration: Handled daily point-of-sale transactions, managed customer queries, and processed health insurance claims with close attention to administrative accuracy.
• Jan 2012 - July 2012: