Traveling and exploring new cultures
Caroline Njambi Kimani
Assistant Waitress
Nairobi
Summary
Hospitality professional with a Certificate in Catering and Accommodation and hands-on experience supporting food & beverage service in high-end safari lodges. Skilled in assisting with dining operations, delivering personalized guest service, adhering to strict hygiene and safety standards, and collaborating in fast-paced team environments. Fluent in English and Swahili, eager to join MSC Cruises as an Assistant Waitress to support waitstaff in providing seamless, professional dining experiences and exceptional guest satisfaction onboard international voyages.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Assistant Waitress
Mara Serena Safari Lodge
07.2025 - 09.2025
- Assisted in food service and menu development, incorporating local ingredients to deliver high-quality dining experiences and enhance guest satisfaction.
- Supported seamless dining and event service for lodge functions, ensuring timely, professional delivery in a fast-paced environment.
- Provided personalized guest service by addressing preferences, replenishing items, and maintaining high hygiene and safety standards during meals.
- Collaborated with restaurant and housekeeping teams to manage inventory and optimize catering operations.
- Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
- Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Coordinated with host staff regarding table assignments for optimal seating arrangements that maximize customer satisfaction while adhering to capacity guidelines during busy periods.
Restaurant Support
Amboseli Serena Safari Lodge
04.2024 - 06.2024
- Prepared and presented high-quality dishes while strictly adhering to food hygiene, safety, and presentation standards.
- Delivered warm, professional customer service in dining settings, addressing guest inquiries promptly and attentively.
- Provided exceptional customer service, addressing guest inquiries with professionalism and warmth.
- Assisted team members in streamlining food & beverage and accommodation operations to ensure smooth guest experiences.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
Education
Certificate - Catering and Accommodation
Kasarani Technical And Vocational College
Nairobi03.2025
Certificate - Catering and Accommodation
Kasarani Technical And Vocational College
Nairobi03.2025
Kenya Certificate of Primary Education - Primary School Curriculum
Githambia Primary School
Muranga01.2018
Skills
Languages: Fluent in Kiswahili and English (written and spoken)
Catering: Food preparation, presentation, and hygiene standards
Accommodation: Housekeeping and guest room maintenance
Customer Service: Effective communication and problem-solving
Teamwork: Collaborative and adaptable in fast-paced environments
Organization: Strong time management and attention to detail
Skilled in table presentation
Attention to detail in order processing
Customer service focus
Maintaining cleanliness standards
Guest relations management
Accomplishments
- Consistently delivered personalized guest service during high-volume lodge dining and events, contributing to positive guest feedback and repeat visits.
- Supported seamless food & beverage operations in a fast-paced luxury setting, ensuring timely service and high hygiene standards.
Additional Information
- Fully available and eager to live onboard, work extended shifts (including evenings, weekends, and holidays), and travel internationally as required for MSC Cruises fleet operations.
- Highly adaptable to multicultural teams and fast-paced, high-volume environments, with a positive attitude and commitment to exceptional guest hospitality.
- Committed to maintaining strict hygiene, safety, and cleanliness standards in all duties.
- Passionate about food service and creating memorable dining experiences for diverse international guests.
Interests
Cooking and trying international cuisines
Team sports (eg, volleyball or football)
Outdoor activities and hiking
Meeting new people and community events
Timeline
Assistant Waitress
Mara Serena Safari Lodge
07.2025 - 09.2025
Restaurant Support
Amboseli Serena Safari Lodge
04.2024 - 06.2024
Certificate - Catering and Accommodation
Kasarani Technical And Vocational College
Certificate - Catering and Accommodation
Kasarani Technical And Vocational College
Kenya Certificate of Primary Education - Primary School Curriculum
Githambia Primary School