Caroline Ngari
Product Manager
Nairobi
Summary
Experienced Digital Payments Product and Platform management, with a detail- oriented and thorough approach to defining requirements, outlining specifications and working with team members to bring to life high-quality products for customers. Good planner and problem-solver with in-depth understanding of Product Design, Development and Management, Product Road-map Management, Backlog Management, Release Management and Teamwork.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Product Manager M-PESA Business App
Safaricom
Nairobi
02.2022 - Current
- Document user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Coordinate project planning and execution with team members and team leads.
- Determine M-PESA business customers' needs and desires by specifying the research needed to obtain market information, competition, and trends to inform market and product strategy.
- Define the product roadmap and vision, identifying opportunities to innovate and drive value through partnerships management and stakeholder engagements.
- Review and analyze end-to-end customer and payments journeys, ensuring consistent and seamless user experiences across functional and solution designs.
- Lead and mentor a world-class agile squad and team members as the product owner.
- Perform product lifecycle management for M-PESA, designing and developing new solutions in collaboration with different product teams.
- Conduct user experience research and customer engagements to understand M-PESA pain points, sourcing insights from multiple channels, and prioritizing effectively for maximum impact.
- Focus on fostering high-quality, metrics-driven experimentation and setting high standards for measuring product success.
- Develop and execute go-to-market strategies for Digital Payments in partnership with marketing and regional product teams, ensuring the understanding and delivery of product capabilities in the market.
Agile Coach Payments Tribe
Safaricom
Nairobi
08.2020 - 12.2022
- Drive and support the adoption of an agile mind set, techniques, and culture in delivery of products and services within payment tribe.
- Establish consistent and best-practice agile processes and principles to guide Product Owners, and Scrum Team members with M-PESA payment tribe.
- Conducted daily stand-ups, sprint planning, and retrospectives, ensuring that teams remained aligned and responsive to customer demands and issues.
- Led agile teams through product framing and discovery, including defining business OKR's, product vision, user story mapping, and other activities.
- Developed and delivered training materials to educate employees, contractors, and managers on Agile methodologies and practices, empowering them to contribute to the team's maturity and success.
- Championed a culture of continuous improvement, encouraging teams to embrace feedback, experiment, and adapt to maximize value delivery.
- Successfully facilitated the Agile transformation of multiple teams from Waterfall to Agile methodologies, achieving improved collaboration, efficiency, and delivery outcomes.
DevOps Engineer
Safaricom
Nairobi
05.2019 - 07.2020
- Worked with cross-functional design teams to create software solutions that improved overall functionality and performance.
- Monitored automated build and continuous software integration process to drive build/release failure resolution.
- Investigated new and emerging software applications to select and implement administrative information systems.
- Collaborated with team to determine application requirement specifications.
- Researched and identified new technologies to use in agile development environment.
- Collaborated closely with product development teams and other stakeholders.
Graduate Management Trainee
Safaricom
Nairobi
04.2018 - 04.2019
- Gained cross-functional domain experience while attached to different business and technology units within organization.
- Successfully listened to customer calls in the call center and identified pinpoints for the CEEs, documented solutions and presented to call center management team.
- Assisted Area sales Managers with ensuring trade routes were well managed and materials for marketing and product awareness are well distributed.
- Contributed to development and support of Safaricom business school e- learning platform.
- Successfully supported on ground engineers with troubleshooting Base stations and reporting networks failures in various regions.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Junior ICT Officer
Karen Country Club
Nairobi
01.2017 - 05.2017
- Assisted in ensuring the club's systems (Jonas ERP and SALTO) is running efficiently
- Setups for conference, meetings and club events that require ICT support
- Installing and configuring computer hardware operating systems and applications
- Provided technical assistance to office staffs and Club members as needed
- Troubleshooting systems and network problems and diagnosing and solving hardware
or software faults - Assisted in maintaining Internet service, emails, and telephone systems
- Performed data backup and recovery
Education
Bachelor of Science - Business And Information Technology
Africa Nazarene University
Kenya 05.2014 - 09.2017
Scrum Master
Scrum.org
04.2001 -
Drone Pilot
UAV Industries
South Africa 03.2023 - Current
Skills
Product development
undefinedTimeline
Drone Pilot
UAV Industries
03.2023 - Current
Product Manager M-PESA Business App
Safaricom
02.2022 - Current
Agile Coach Payments Tribe
Safaricom
08.2020 - 12.2022
DevOps Engineer
Safaricom
05.2019 - 07.2020
Graduate Management Trainee
Safaricom
04.2018 - 04.2019
Junior ICT Officer
Karen Country Club
01.2017 - 05.2017
Bachelor of Science - Business And Information Technology
Africa Nazarene University
05.2014 - 09.2017
Scrum Master
Scrum.org
04.2001 -
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