CAROLINE NDUNGI MUTISYA
Matuu
Summary
Experienced communication and public relations practitioner with a strong emphasis on effective communication skills. Highly motivated and results-driven Public Relations and Communications professional with 4 years of experience in developing and executing successful integrated communication campaigns across diverse industries. Adept at connecting with target audiences through strategic brand management and PR campaigns. Seeking opportunities to excel in a dynamic, fast-paced environment, while expanding knowledge and expertise in the fields of communication and public relations.
Overview
6
6
years of professional experience
Work History
Wealth Creation Officer
MUSONI MICROFINANCE
02.2024 - Current
- Consistently growing the company's product portfolio by marketing to groups and individuals
- Develop plans for the growth of the product and identify suitable clients
- Conduct client training on the new products' features and requirements
- Conduct loan appraisals and make recommendations to the branch credit committee
- Develop referral networks, suggest alternative channels and cross-selling products and services to accomplish quotas
- Go the 'extra mile' to build trust relationships, customer loyalty and satisfaction throughout the underwriting process
- Visit client business premises from time to time during loan assessment and monitoring to ensure the quality of the loan is maintained at the expected level
- Analyze loan markets and develop referral networks to locate prospects for loans
- Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans
- Review loan agreements to ensure that they are complete and accurate according to policy
- Handle customer complaints and take appropriate action to resolve them
- Ensure that clients pay their loans on time
- Always adhere to the credit and lending policy and procedures
Customer Care Representative
MUSONI MICROFINANCE
04.2021 - 02.2024
- Providing proactive customer outreach
- Receiving and placing customer service calls
- Handling customers' complaints and providing appropriate solutions
- Keep record of customers file and documents
- Controlling petty cash in the office
- Planning and managing events in the office
- Processing orders, applications and requests
- Assist the sales team in boosting sales and performance
Administrative Assistant
MUSONI MICROFINANCE
02.2021 - 04.2021
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Responded to customer issues to provide immediate resolution and improve retention.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Processed invoices for payment using accounting software applications.
- Composed, edited and typed complex memos and reports with job-related software.
- Maintained office supplies inventory by checking stock to determine inventory level.
SAFARICOM
07.2020 - 11.2020
- Sales and marketing
- Branding the company
PUMWANI MATERNITY HOSPITAL
09.2019 - 12.2019
- Crisis management-collecting and solving problems among the patients
- Attending protocol-managing and attending functions
- Events management- selecting a suitable venue and making the necessary arrangements
- Customer care support-providing assistance to patients, receiving customer care calls
- Writing and editing articles- newsletters, news releases, leaflets
- Maintaining social media activities-updating all social media activities across all platforms
NAIROBI CITY COUNTY
06.2019 - 09.2019
- Photography and videography- capturing videos and photos in events
- Writing and editing- brochures, press releases, newsletter, conferences, meetings
- Customer care support -receiving calls from various people all over the county and attending to their needs, proving customer service at the office
- Events management-identifying the most suitable venue and planning
- Crisis management- identifying issues and attending to them as well as maintaining a good reputation
- Maintaining social media activities-attending on all social media platforms
- Attending protocol-managing all functions professionally
Education
Bachelor's Degree - communication and public relations
UNIVERSITY OF KABIANGA
01.2019
Kenya Certificate of Secondary Education -
ST.ANNES MUTHALE GIRLS HIGH SCHOOL
01.2014
Kenya Certificate of Primary Education -
JOYSPRINGS ACADEMY
01.2010
Skills
- Data Entry
- Teamwork and Collaboration
- Organization and Time Management
- Customer Service
- Microsoft Office
- Problem-Solving
References
- PROF. ISSA MWAMZANDI, Dean, University of Kabianga - School of Arts and Social Sciences, P.O box 2030, Kericho, 20200, +254721113581
- STANLEY KITHEKA, Branch Manager, Total, P.O BOX 84, Matuu, Kenya, +254727485382
- JOSPHAT NZILU, Branch Manager, Musoni Kitui Branch, josephatnzilu@musoni.co.ke, +254718721306
Timeline
Wealth Creation Officer
MUSONI MICROFINANCE
02.2024 - Current
Customer Care Representative
MUSONI MICROFINANCE
04.2021 - 02.2024
Administrative Assistant
MUSONI MICROFINANCE
02.2021 - 04.2021
SAFARICOM
07.2020 - 11.2020
PUMWANI MATERNITY HOSPITAL
09.2019 - 12.2019
NAIROBI CITY COUNTY
06.2019 - 09.2019
Bachelor's Degree - communication and public relations
UNIVERSITY OF KABIANGA
Kenya Certificate of Secondary Education -
ST.ANNES MUTHALE GIRLS HIGH SCHOOL
Kenya Certificate of Primary Education -
JOYSPRINGS ACADEMY
Similar Profiles
Margaret WachukaMargaret Wachuka
Customer Service Officer at Musoni MicrofinanceCustomer Service Officer at Musoni Microfinance
ALLAN NJAMAALLAN NJAMA
Zonal Relationship Manager: Channels Performance at Y9 Microfinance Tanzania Limited – Digital MicrofinanceZonal Relationship Manager: Channels Performance at Y9 Microfinance Tanzania Limited – Digital Microfinance
NATASHA TAMANGNATASHA TAMANG
Senior MIS Executive at Grameen Shakti Microfinance Services pvt ltdSenior MIS Executive at Grameen Shakti Microfinance Services pvt ltd