Voluntary service in the community eg Coaching various arts to persons with disabilities victims of Gender based violence etc
CAROLINE NDIRANGU
CASHIER
Nairobi. Coast
Summary
Diligent and responsible Cashier & Waitress with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in various roles e.g food safety, POS knowledge..Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Banquet Server/Waitress
The Palms Beach Hotel & Spa
12.2021 - 10.2023
- Maintained a high level of cleanliness and awareness of cleanliness and awareness of sanitary practices.
- Resolve customer complains diplomatically addressing food quality, service and billing concerns resulting in a 90% satisfaction rate.
- Maintained composure in a fast paced environment and efficient multitasking.
- Anticipated guests needs and exceed customer service expectation
- Worked with banquet manager to coordinate event set up and schedule.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
CASHIER & WAITRESS
Premium Breweries Company Limited
07.2016 - 08.2021
- Answered questions about store policies and addressed customer concerns.
- Optimized table turnover, turning tables an average 2.5 times per hour through efficient clearing, resetting and reservation management.
- Memorized an extensive menu of about 100+ items, including dietary info for personalized recommendations.
- Cultivated and maintained in-depth knowledge of VIP/VVIP guest preference and delivered top point service.
- Maintained allergen awareness, preventing cross-contamination to ensure safety of our
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier Supervisor
Kiuk Logistics Limited
03.2014 - 06.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Upsold additional products and services to customers, increasing revenue.
Education
Associate of Arts - Purchasing, Procurement, And Contracts Management
UNIVERSITY OF NAIROBI
Nairobi. Kenya 04.2009 - 01.2011
Associate of Arts - Accounting Technology And Bookkeeping
RWARE COLLEGE OF ACCOUNTS
Nyeri. Kenya 04.2011 - 01.2012
High School Diploma -
Kangubiri Girls High School
Nyeri. Kenya 04.2001 -
Skills
Teamworkundefined
Accomplishments
- Pastry and Baking: Cross Training. Certificate in Pastry and baking June 2023
- Food safety/HCCP
Affiliations
- Helping Hands Association, Kenya.
- CREAW-Centre for Rights Education and Awareness, Kenya.
Certification
Food Safety, The Palms Beach Hotel & Spa -
Interests
Social work eg Cooking in the orphanages, participating in curriculum activies with the less priviledged
Teaching & coaching Beadart to the persons with disabilities. orphans and widows.
I offer classes to various centres in Kenya, e.g Deaf Centre-Kwale, Kenya. I thrive to make sure towards the completion of the classes, they can make a living from the beadwork. I offer free lessons to widows and women who are victims of gender based violence, through social media,
Timeline
Pastry & Baking, The Plams Beach Hotel & Spa- 3 Months
06-2023
Food Safety, The Palms Beach Hotel & Spa -
05-2023
Banquet Server/Waitress
The Palms Beach Hotel & Spa
12.2021 - 10.2023
CASHIER & WAITRESS
Premium Breweries Company Limited
07.2016 - 08.2021
Cashier Supervisor
Kiuk Logistics Limited
03.2014 - 06.2016
Associate of Arts - Accounting Technology And Bookkeeping
RWARE COLLEGE OF ACCOUNTS
04.2011 - 01.2012
Associate of Arts - Purchasing, Procurement, And Contracts Management
UNIVERSITY OF NAIROBI
04.2009 - 01.2011
High School Diploma -
Kangubiri Girls High School
04.2001 -
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