Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Caroline  Nderitu

Caroline Nderitu

Nyeri

Summary

Customer Service Professional experienced in conflict resolution and account management. Enhanced customer satisfaction and streamlined onboarding processes through effective technical support and record management. Focused on prioritizing tasks and collaborating within teams to achieve business objectives.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

D&G gaming
Nyeri
01.2023 - 05.2026
  • loading players
  • paying them once they win
  • assisting them if they if the had issues with their account
  • signing in new players
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Assisted customers with inquiries about gaming products and services.

Human Resources Intern

nyeri county government
Nyeri
01.2022 - 01.2022
  • Coordinated employee onboarding and orientation programs for new hires.
  • Assisted in recruitment processes by screening applications and scheduling interviews.
  • Maintained employee records and updated HR databases regularly.
  • Conducted surveys to gather employee feedback on workplace satisfaction.
  • Participated in organizing employee engagement activities and events.

Education

Mugunda Secondary School
Nyeri, Kenya

Skills

  • Customer service
  • Order processing
  • Product knowledge
  • Account management
  • Attention to detail
  • Conflict resolution

Languages

English
Beginner (A1)
A1
Swahili
Beginner (A1)
A1

Timeline

Customer Service Representative

D&G gaming
01.2023 - 05.2026

Human Resources Intern

nyeri county government
01.2022 - 01.2022

Mugunda Secondary School
Caroline Nderitu