CAROLINE Muriithi
Nairobi
Summary
A results-oriented and highly organized individual seeking a challenging position. Eager to apply a strong academic background in management to contribute effectively to project planning, execution, and successful completion. Possess excellent communication and interpersonal skills, a keen eye for detail, and a proactive approach to problem-solving. With a commitment to learning and a passion for achieving goals, I'm prepared to bring a fresh perspective and a dedicated work ethic to the role of Project Coordinator.
Overview
6
6
years of professional experience
Work History
Billing Agent
Camusat Kenya Limited
11.2020 - Current
- Developed and maintained billing procedures to ensure invoicing is done on time.
- Reviewed and processed adjustments as needed to ensure accuracy and compliance with policies.
- Conducted thorough reviews of billing data to identify and rectify any errors and discrepancies.
- Prepared and submitted monthly billing reports to management for financial overview.
- Applied proficient data entry skills to precisely document and input statements
- Addressing inquiries and concerns from clients regarding billing matters professionally and effectively
- Ensured precision in recording subcontractor payments
Acquisition Agent
Camusat Kenya Limited
11.2018 - 10.2020
- Spearheaded acquisition of new customers through both outbound and inbound inquiries.
- Acquired a minimum of 1200 Home passes per Month.
- Conducted field site visits, providing essential site sketches as necessary.
- Coordinated negotiations with private landlords to secure lease entitlements and access, aligning with project scope requirements.
- Ensured stringent adherence to quality and safety goals and objectives.
- Prepared, submitted applications, and delivered presentations at meetings mandated by landlords.
- Upheld a high standard of customer service and integrity in client interactions.
- Generated reports encompassing all site acquisition activities for assigned sites.
- Developed and maintained comprehensive Excel spreadsheets to track customer data.
- Regularly followed up with customers regarding scheduled services
Front Office Assistant
Home Ventures Limited
10.2017 - 09.2018
- Addressed customer inquiries and effectively resolved any concerns or complaints.
- Managed all incoming calls, skillfully redirecting them to appropriate departments.
- Organized and processed incoming emails, ensuring prompt and accurate forwarding.
- Ensured accurate and organized record keeping.
- Proficiently calculated bills and facilitated collection and processing of customer payments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed rent payments and assisted in invoicing
- Coordinated and scheduled appointments for project managers and maintenance personnel.
Education
Bachelor of Science - Project Management
JomoKenyatta University of Agriculture& Technology
Nairobi06.2026
Diploma - Diploma In Business Management
Kirinyaga University
Kirinyaga 10.2017
Certificate - Certified Public Accountant (Part 1)
Kirinyaga University
Kirinyaga06.2016
Skills
- Exceptional Customer Service
- Excellent Communication and Interpersonal Skills
- Time & deadline management
- Excellent Attention to Detail
- Teamwork and ability to work independently under minimum supervision
- Adaptability/ flexibility
- Quick learner
- Billing Data Verification
- Accurate Recordkeeping
- Compliance with Regulatory Guidelines
Timeline
Billing Agent
Camusat Kenya Limited
11.2020 - Current
Acquisition Agent
Camusat Kenya Limited
11.2018 - 10.2020
Front Office Assistant
Home Ventures Limited
10.2017 - 09.2018
Bachelor of Science - Project Management
JomoKenyatta University of Agriculture& Technology
Diploma - Diploma In Business Management
Kirinyaga University
Certificate - Certified Public Accountant (Part 1)
Kirinyaga University
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