CAROLINE MUKUBA
NAIROBI
Overview
21
21
years of professional experience
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Operations coordinator
Aperture Term Investments Ltd
02.2012 - 01.2024
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Worked with vendors to make purchases and reconcile invoices.
- Reconciled monthly operating budgets and shared information with senior management team.
- Increased revenue through strategic planning and market analysis.
- Motivated and trained employees to maximize team productivity.
- Tracked company equipment, tools and technology to manage inventory.
- Negotiated with distributors to find quality products and best prices.
Customer experience executive
Telkom Kenya Ltd.
09.2008 - 01.2012
- Cultivated a culture of empathy within the organization by emphasizing active listening skills among all staff interacting with customers.
- Built customer confidence by actively listening to concerns and giving resolutions.
- Analyzed trends and provided recommendations to management regarding quality of service such as speed of resolution.
- Kept current on market and product trends to appropriately answer customer questions.
- Reduced customer complaints by proactively identifying issues and implementing targeted solutions.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing success and credibility of products.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Graphic Designer
Yukon Systems Ltd
06.2006 - 02.2008
- Developed creative design for print materials, brochures, banners, and signs.
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Collaborated with content and marketing teams to confirm design compliance with brand guidelines.
- Mentored junior designers and provided design guidance to improve standards of overall team output.
- Edited and enhanced existing artwork and graphics.
- Worked with clients to gather and define requirements, establish scopes, and manage project milestones.
Sales executive
MICRO KENYA LTD.
04.2006 - 05.2006
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Developed and implemented account management plans to establish customer satisfaction.
- Listened to customer needs and desires to identify and recommend optimal products.
Front office manager
COMCELL COMMUNICATIONS
07.2003 - 12.2004
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Created, prepared, and delivered reports to various departments.
- Maintained a clean and organized work environment, promoting a professional image.
Education
Bachelor of Science in Information Technology -
JKUAT/ KENYA SCHOOL OF PROFFESSIONAL STUDIES
Nairobi,Kenya.09.2006
Diploma in Management and Information Technology -
JKUAT/ LORETO COLLEGE MSONGARI
03.2003
Sat for KC.S.E -
CHOGORIA GIRLS SECONDARY SCHOOL
01.2000
Sat for KC.P.E -
MWALIMU PRIMARY SCHOOL
01.1996
GATUATINE PRIMARY SCHOOL
01.1991
Skills
- Scheduling Management
- Customer Invoicing
- Supply Ordering
- Staff Supervision
Languages
English and Kiswahili
Personal Qualities
- Strong sense of responsibility, result oriented and self-confident.
- Strong Interpersonal skills, Creative and Innovative.
- Strong Communication skills and presentable.
- Mature, with good interpersonal skills.
- Good command of written and spoken English and Swahili.
Maritalstatus
Married
Idnumber
22666308
Religion
Christian
Workingbenefit
I endeavor to use my God given abilities to leave places better than I found them.
Internship
- 11/01/05, 12/01/05, SIMBA COLT MOTORS, Data Entry Clerk using Orion System, which is an ERP (Enterprise Resource Planning System)
- 05/01/03, 06/01/03, MANTE CH COMPUTER SERVICES, Attached as a Computer Tutor
Pertinentinformation
As required., Negotiable.
Personal Information
- Date of Birth: 01/25/82
- Nationality: Kenyan
References
- Eunice Muturi, Immigrations Department., P.O Box 10821-00100, NAIROBI, 0721-446964
- Cecilia Mwangi, Safaricom Kenya Ltd, 0725861170
- Mr. Charles M. Mugo, Airtel Kenya, Telecommunication Engineer, P.O. Box 69436-00400, NAIROBI, 254734880202
Hobbies and Interests
- Traveling and Retreating
- Reading
- Socializing
- Swimming
- Watching documentaries
- Listening to music
Additional Information
-Strong sense of responsibility, result oriented and self-confident.
- Strong Interpersonal skills, Creative and Innovative.
- Strong Communication skills and presentable.
- Mature, with good interpersonal skills.
- Good command of written and spoken English and Swahili.
Timeline
Operations coordinator
Aperture Term Investments Ltd
02.2012 - 01.2024
Customer experience executive
Telkom Kenya Ltd.
09.2008 - 01.2012
Graphic Designer
Yukon Systems Ltd
06.2006 - 02.2008
Sales executive
MICRO KENYA LTD.
04.2006 - 05.2006
Front office manager
COMCELL COMMUNICATIONS
07.2003 - 12.2004
Bachelor of Science in Information Technology -
JKUAT/ KENYA SCHOOL OF PROFFESSIONAL STUDIES
Diploma in Management and Information Technology -
JKUAT/ LORETO COLLEGE MSONGARI
Sat for KC.S.E -
CHOGORIA GIRLS SECONDARY SCHOOL
Sat for KC.P.E -
MWALIMU PRIMARY SCHOOL
GATUATINE PRIMARY SCHOOL
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