Adaptable and team-spirited IT professional with a strong drive to achieve results. Possessing a blend of leadership, business, and entrepreneurship knowledge, committed to delivering innovative solutions that drive business growth and success. Ability to adapt to changing environments and collaborate effectively with cross-functional teams, excelling in fast-paced and dynamic work settings. Passionate about leveraging technology to solve complex problems and dedicated to driving organizational success through strategic IT initiatives.
Hi, I’m
Caroline Mukami Gathigi
Nairobi
Summary
Overview
4
years of professional experience
Work History
Mawingu
Assistant Solutions Engineer
03.2025 - 06.2025
Job overview
- Support the Solution Design Engineer and Fiber Manager in network architecture planning and execution.
- Assist in engaging service providers for tower collocation, reviewing technical drawings, and guiding equipment deployment.
- Conduct surveys for new regions, design network deployment plans, and provide implementation guidance to the Transmission Team.
- Coordinate with service providers for bandwidth provisioning and network upgrades.
- Oversee network expansion within existing regions, ensuring proper horn/sector additions for customer growth.
- Tailored design approaches to meet specific client requirements, ensuring customer satisfaction and loyalty.
- Led design reviews and provided critical feedback for continuous improvement and upgrades.
- Conducted research to identify and evaluate new technologies and concepts.
Mawingu Networks LTD
Network Engineer (NOC)
05.2022 - 06.2025
Job overview
- Liaise with the rest of the Network Engineering team to ensure that the proposed designs for both core infrastructure and customer solutions complement the core IP network.
- Involved in the continuous improvement to the API currently being developed for alerts, (Zabbix, Splynx,PRTG, Smart OLT DUDE) monitoring, reporting etc.
- Responsible for incident management, alerts/events management, troubleshooting and configuration of (VLANs, IP subnetting, TCP/IP, BGP, OSPF etc.), network performance, network status and data including real time capacity and availability for the NOC Management, Monitoring and Control System Stack.
- Taking ownership of designated regions, addressing escalated issues and upgrades, and ensuring problems are resolved to completion. Managed to resolve issues in my given regions down to 20%(this includes the tickets escalated and number of calls per each region.)
- Ensure the NOC team follows the standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Creating Solution Designs and RF Planning for new sites and Client’s SDs for home and Business Solutions.
- Drafting Redlining design documents for new and upcoming Markets/ Base stations.
- Recommended network security standards and upgrades to management.
- Reduced downtime for clients by promptly addressing network issues and implementing effective solutions.
- Spearheaded innovative solutions for complex networking challenges using advanced problem-solving skills.
- Assisted in the planning and execution of network upgrades, ensuring minimal disruption to end users.
- Provided comprehensive training to junior engineers, fostering a culture of growth and continuous learning within the team.
- Developed streamlined processes for monitoring network health and proactively addressing any concerns that arose.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Performed troubleshooting for Ubiquity, Netonix, Mikrotik, Unifi technologies.
Movetech Solutions Limited
IT Research and Consultancy
07.2021 - 01.2022
Job overview
- Researching, writing, and organizing information in a professional and credible manner.
- Reviewing products, services, and/or business ideas.
- Creating strategies for convincing clients.
- Attending meetings and identifying opportunities for proposal writing.
- Prioritizing responsibilities to meet deadlines.
- Editing and revising proposals according to feedback.
- Maintaining consistency in proposal writing by following company policies.
- Working with the design team to create graphics and visuals for projects.
- Giving presentations to the clients.
Cloud Core ISP
IT Technician
05.2020 - 12.2020
Job overview
- Plan out the networking route and the links that would connect one system to another.
- Cabling, remove, fix, detect, mark, and splice cables together.
- Handle network and hardware troubleshooting.
- Handle Wi-Fi installation and network configuration.
Kenya Airports Authority
IT Support Technician
01.2020 - 04.2020
Job overview
- Keep computer systems running smoothly and ensure users get the maximum benefit from them.
- Install and configure computer hardware operating systems and applications monitor and maintain computer systems and networks.
- Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
- Replace parts as required.
- Provide support, including procedural documentation and relevant reports.
- Follow diagrams and written instructions to repair a fault or set up a system.
- Support the roll-out of new applications.
- Set up new users' accounts and profiles and deal with password issues.
- Work continuously on a task until completion.
- Prioritize and manage many open cases at one time.
- Rapidly establish a good working relationship with customers and other professionals, such as software developers.
- Test and evaluate new technology.
- Conduct safety checks on computer equipment.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Servers.
Mawingu Networks Ltd
Sales and Advertising
01.2017 - 04.2017
Job overview
- Persuading clients to buy advertising space or time.
- Explaining the benefits of your medium, using statistics on readership or viewing figures.
- Offering a price and negotiating around it.
- Closing the deal and recording the details.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Kabarak UniversityKenya
Bachelor of Science from Information and Technology
12.2021
University Overview
GPA: Second Class Honours( Lower Division)
Kenya Institute of Psychological CounsellorsKenya
Certificate from Psychology
04.2019
University Overview
GPA: Distinction
Skills
- Network performance analysis
- System design analysis
- Proficient in BGP routing
- Ansible automation
- Mikrotik network management
- OSPF network routing
- DNS management
- Experienced in implementing NAT solutions
- Bash scripting
- Project coordination
- Systematic solution design
- Technical presentations
- Network architecture
- Customer service
- Team collaboration
- Customer support
- Troubleshooting and resolution
- Agile methodologies
- Detail-oriented
- Technical support
- Technical documentation
- Team collaboration
- Customer support
- Troubleshooting and resolution
- Agile methodologies
- Detail-oriented
- Technical support
- Technical documentation
Timeline
Assistant Solutions Engineer
Mawingu
03.2025 - 06.2025
Network Engineer (NOC)
Mawingu Networks LTD
05.2022 - 06.2025
IT Research and Consultancy
Movetech Solutions Limited
07.2021 - 01.2022
IT Technician
Cloud Core ISP
05.2020 - 12.2020
IT Support Technician
Kenya Airports Authority
01.2020 - 04.2020
Sales and Advertising
Mawingu Networks Ltd
01.2017 - 04.2017
Kabarak University
Bachelor of Science from Information and Technology
Kenya Institute of Psychological Counsellors
Certificate from Psychology
Reading Novels
Reading Novels
I enjoy reading hardcopy novels, mostly comedy and romantic novels.
Travelling and Hiking
Travelling and Hiking
I enjoy new places and adventures. Hiking for exercises.
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