CAROLINE MOKO
Nairobi,30
Summary
A passionate advocate for sustainable food systems and safe food, dedicated to fostering environmentally responsible practices within the food industry. With a steadfast commitment to promoting sustainability and actively engaging to initiatives that prioritize the cultivation and distribution of food through ethical, eco-friendly methods. Exceptional leadership abilities, adept at motivating teams, fostering collaboration, and achieving performance targets. Demonstrated success in project management, driving successful initiatives from conception to completion. Excellent problem-solving and decision-making skills, with a meticulous attention to detail. Committed to continuous improvement and staying abreast of industry trends to drive operational excellence. A dedicated professional with a passion for optimizing operations and delivering exceptional outcomes.
Overview
10
10
years of professional experience
Work History
Country Coordinator (Volunteer)
National Women In Agriculture Organization
08.2022 - Current
- Identify and support growth of farmer business groups to develop and manage both on farm and off farm Income generating Activities.
- Onboard new members interested in sustainable food systems to join the movement.
- Identify and promote sustainable value chains.
- Assist farmer organizations in establishing and elaborating business and strategic plans.
Slow Food Youth Member(Volunteer)
Slow Food International
01.2021 - Current
- Organizing advocacy campaigns and events geared towards emphasis on the importance of slow food as compared to fast foods.
- Representing Slow Food in relevant fora.
- Organize and run joint actions in cooperation with other partner organizations.
Retail Team Lead
SYLVIA'S BASKET
01.2020 - 12.2023
- Responsible for managing overall operations in the company including effective and successful management of labor, productivity, quality control and safety measures as established and set for different departments
- Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching.
- Ensure excellent customer service.
- Monitor inventory.
- Implement sales strategies.
- Handle customer inquiries or complaints.
- Ensure sales targets are achieved while adhering to the company policies and values.
- Track store performance data.
- Minimize loss by ensuring all loss prevention procedures are followed.
- Providing suggestions and ideas on ways to improve systems and processes in the organization.
- Manage an appealing easy to shop environment for customers by ensuring house keeping standards are maintained consistently throughout the store.
- Managed efficient cash register operations
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
Head of Sales & Marketing
SYLVIA'S BASKET
11.2018 - 12.2019
- Oversaw 100% increase in sales of organic produce from 10 to 100 homes per week, whilst managing two retail store. This also involved coordination with intermediaries and brokers of the produce at the farm gate.
- Develop and execute sales strategies to maximize revenues
- Ensuring appealing product displays, Layout optimization, and merchandizing strategies to enhance customer experience and stimulate sales
- Manage relationships with suppliers and vendors, negotiating terms, securing favorable deals, and optimizing product offering
- Identify customer preferences through feedback, surveys, sales data analysis to tailor marketing strategies an enhance customer satisfaction
- Collaborate with inventory management teams to align stock levels with sales trends and promotional activities
- Participated in community outreach programs, sponsorships, and local events to increase the stores visibility and goodwill.
- Conducted market research to identify customer needs and preferences.
- Developed value-added campaigns and executed technical solutions to streamline and improve marketing efficiencies.
- Identified weaknesses in existing marketing campaigns to develop pragmatic solutions within budgetary constraints.
- Suggested innovative ideas to increase sales and improve customer experience.
- Sourced advertising opportunities to place adverts in press and social media.
- Managed production of leaflets, posters and newsletters.
- Managed sales promotions and marketing strategies on major social media sites.
- Continually maintained and improved company's reputation and positive image in markets served.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Created and managed social media campaigns to increase brand engagement.
Farm Manager
SYLVIAS BASKET
02.2016 - 10.2018
- Preparing the monthly budget by costing, ordering and paying for farm supplies
- Implementing a planting schedule for the farm to ensure sufficient annual production of vegetables thereby maximizing sales
- Oversaw the farms day to day operations while adhering to organic farming principles and promoting sustainability.
Procurement Officer
THE KENTMERE CLUB
01.2015 - 01.2016
- Supervised and trained junior staff in the procurement department; Successfully controlled the club's supplies and requisitions without fail to meet all client needs
- Monitored and coordinated deliveries of all the items by suppliers and managed outstanding deliveries of items and stock
- Monitoring market trends to stay updated on new products and cost saving opportunities within the industry.
- Built relationships with vendors to negotiate ideal terms for purchases.
- Set up and negotiated contracts to obtain favorable pricing and delivery structures
- Developed and strengthened supplier relationships.
- Evaluated internal needs and developed plans for maintaining optimal supply levels.
- Maintained current understanding of pricing structures, market conditions and trends in industry.
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries
- Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages, and cutting costs.
- Oversaw inventory control, accounting, and supply reports.
- Evaluated supplier performance and identified areas for improvement.
- Established relationships with vendors and suppliers to streamline procurement operations.
- Monitored pricing trends and negotiated pricing to optimize profitability.
- Carefully read and interpreted requisition orders to understand specialized terms and requirements.
- Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
- Collaborated with stakeholders to align supply chain processes with organizational goals.
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
Accounts Clerk
The Kentmere Club
12.2013 - 11.2014
- Handling financial transactions, reconcile accounts, processes invoices and payments.
- Maintain financial records and preparing reports.
- Collaborate with other departments to resolve billing discrepancies and assist in budget planning.
- Provide support and assistance to company personnel.
- Research track and restore accounting and documentation problems or discrepancies.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Completed payroll functions to facilitate accurate and prompt staff payments.
Education
Secretarial Studies & IT -
Regional Centre For Tourism And Foreign Languages
Nairobi, 3004.2020
Bachelor of Business Administration - Finance
ST. PAULS UNIVERSITY
Limuru, 132016
Certified Public Accountant (CPA): Part 1 -
KCA UNIVERSITY
Nairobi, 302012
FOR TOURISM -
REGIONAL CENTER, FOREIGN LANGUAGES
Nairobi, 302012
Skills
- Leadership
- Customer service
- Executive Administrative assistance
- Operations
- Sales
- Social Media Marketing
- Communication
- Product Knowledge
- Accounting
- Attention to detail
- Analytical
- Teamwork
- Volunteer Management
Accomplishments
- Participated as a panelist at the Conference of Parties (COP28) in Dubai, addressing the importance of the role of youth in Agriculture, hosted by Fairtrade International, CGIAR, and The Ban Ki-moon Center for Global Citizens.
- Youth Agri-Champion at The Ban Ki-moon Centre For Global Citizens (2022 Cohort) - Participated in a series of webinars together wit my peers from Ghana,Nigeria,Rwanda and Zambia to develop a policy demand paper directed towards global leaders on the importance of agricultural adaptation to climate change.
- October 2017~ February 2018 : Conducted training for approximately 200 farmers o the use of netting technology in order to maximize production of safe organic vegetables, in a pilot project run by ICIPE( www.icipe.org/) and SNV
(www.snv.org/)
- Sale of Organic Vegetables to at least 100 home deliveries weekly.
References
Brian Omoke
Founder
& CEO, Think Organic
T: +31 6 34414531
[emailprotected]
Dr Peter Mokaya
CEO, Organic Consumer Alliance
T: +254725797203
[emailprotected]
Angela Reithuber
Program Manager, Ban Ki-moon Centre
T: +43 650 3760450
[emailprotected]
Timeline
Country Coordinator (Volunteer)
National Women In Agriculture Organization
08.2022 - Current
Slow Food Youth Member(Volunteer)
Slow Food International
01.2021 - Current
Retail Team Lead
SYLVIA'S BASKET
01.2020 - 12.2023
Head of Sales & Marketing
SYLVIA'S BASKET
11.2018 - 12.2019
Farm Manager
SYLVIAS BASKET
02.2016 - 10.2018
Procurement Officer
THE KENTMERE CLUB
01.2015 - 01.2016
Accounts Clerk
The Kentmere Club
12.2013 - 11.2014
Secretarial Studies & IT -
Regional Centre For Tourism And Foreign Languages
Bachelor of Business Administration - Finance
ST. PAULS UNIVERSITY
Certified Public Accountant (CPA): Part 1 -
KCA UNIVERSITY
FOR TOURISM -
REGIONAL CENTER, FOREIGN LANGUAGES