Conscientious and compassionate Human Resources Professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Over Seventeen Years' experience in the Human Resources / Training function in the Hospitality and Aviation Industry. Business partner to Senior Management on HR related matters. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Demonstrated experience in initiating cost containment strategies resulting in significant savings. Worked closely with labour union at shop level. Supported pre-opening team at InterContinental Lagos and LSG Sky Chefs Kenya. Excellent ability to address and implement strategic plans for talent acquisition, retention and succession planning. Well-qualified Human Resources Practitioner with proven success in improving operations and solving problems.
Hi, I’m
Caroline Kigaya
Malindi
Summary
Overview
13
years of professional experience
1
Language
Work History
LSG Sky Chefs Kenya Ltd
Human Resources Manager
08.2018 - 12.2021
Job overview
- Pre-Opening Set up of Kitchen Unit (2nd Airline Catering Company in Kenya)
- Devised hiring and recruitment policies for 65 - employee company.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Set up and Maintenance of HR Strategies and HR Budget
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Developed and implemented all NBO HR Policies, HR Manual and Employee Handbook
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization. Set up of OSHA, Fire Marshall & First Aid Teams, Set up Staff In-House Clinic & Counseling facility
- 100% staff retention during Covid lockdown
- Support to other Kitchens within Africa (Lagos, Angola & South Africa).
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained human resources regulatory compliance with Employment Act of Kenya.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
InterContinental Nairobi
Acting Human Resources Manager
04.2015 - 07.2018
Job overview
- Rolled out employee engagement campaigns ahead of the bi-annual employee engagement survey which saw engagement scores move from 56.1% in April 2015 to 72.6% in November 2015
- Distributed employee engagement surveys to identify areas of improvement.
- Rolled out the staff restaurant market list initiative which saw our staff food cost expenses drop from 3.2M on average per month to 2.2M on average per month from October 2015 to date
- Regional Resourcing Champion and have continued to train and Support the HR team in the region on the recruitment tool - TALEO
- Developing HR team which will see the HR Assistant and HR Coordinator roles (junior management role) move to become HR Business Partners (mid level management role) in 2016
- Pension Trustee Secretary - overall in charge of ensuring the pension scheme is compliant as per RBA guidelines
- Member of the Tender Committee for provision of colleague benefits services e.g Medical insurance, colleague transport, staff end of year party
- Facilitated the first and subsequent IHG Community based programme - Shelter in the Storm
- In charge of day to day counseling of team members and handling Employee Relations within the hotel.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
InterContinental Nairobi
Assistant Human Resources Manager
10.2011 - 04.2015
Job overview
- Regional Resourcing Champion with 3 properties (InterContinental Nairobi, InterContinental Lagos, InterContinental Lusaka)
- Training and Support to the HR team in the region on the recruitment tool - (TALEO)
- Recruitment Drive for Crowne Plaza Minhal Riyadh (2012) - 6 Kenyan support colleagues got engaged on 2yr contracts
- Pension Trustee - overall in charge of ensuring the pension scheme is compliant as per RBA guidelines
- Evaluated job descriptions regularly to maintain consistency across departments while ensuring accurate reflection of position duties and responsibilities.
- Roll out of HR Reporting Tool on EFTE's (Equivalent Full Time Employees)
- Driving Employee Engagement in the hotel - Implementation of monthly employee round forums and monthly update of 'Transparency Calenders'
- Facilitated the first and subsequent IHG Community based programme - Shelter in the Storm
- In charge of day to day counseling of team members and handling Employee Relations within the hotel.
- Conducted exit interviews to gather valuable feedback from departing employees, identifying areas for improvement in retention efforts.
- Collaborated on the development of company-wide training programs that improved employee performance, job satisfaction, and overall productivity.
- Organized employee engagement events to foster team-building and strengthen relationships among staff members.
- Collaborated with department managers to identify staffing needs and develop strategies for filling open positions.
- Coordinated performance review processes, providing constructive feedback and guidance for professional development.
- Developed effective onboarding materials to ensure new hires quickly acclimated to company culture and expectations.
- Assisted with benefits administration, ensuring accurate enrollment information and timely processing of changes.
- Maintained up-to-date personnel records, safeguarding confidential information and ensuring compliance with employment laws.
- Managed employee compensation plans.
- Filed employee paperwork in compliance with state and federal regulations.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Instructed senior leaders on appropriate employee corrective steps.
InterContinental Nairobi
Human Resources Coordinator
01.2009 - 09.2011
Job overview
- Organized corporate events to foster team bonding experiences that contributed to higher camaraderie among staff members.
- Rolled out and Implemented Careers week twice a year
- HR initiatives to recognize colleagues - Celebrate Service Week
- Attained 1st position for the hotel in a Corporate organized competition in line with sponsoring London Olympics - Go 4 Gold
- Developed strategic partnerships with external vendors, optimizing resources and maximizing cost savings.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Created and managed a database to control Casual staff hire and payments.
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Reviewed human resources paperwork for accuracy and completeness.
- Coordinated and administered employee health insurance and retirement plans.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Complied with labor laws and regulations while managing payroll functions efficiently.
- Established solid relationships between departments by providing well-rounded support across various teams.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
Education
Institute of Human Resources ManagementNairobi, Kenya
Post Graduate Diploma
07.2012
University Overview
University of NairobiNairobi, Kenya
Bachelors of Arts from Sociology
12.2008
University Overview
Minor: Economics
Compuera CollegeNairobi, Kenya
Certificate from Secretarial Course
07.1999
University Overview
Skills
- HR policies and procedures
- Employee and Labor Relations
- Microsoft Office proficiency
- Training and mentoring
- Records Management
- Human Resources Operations and Department Processes
- Benefits and compensation management
- Recruitment and hiring
- Regulatory Compliance
- Employee Handbook Development
- Organizational Development
- Leadership Development
- Succession Planning and Workforce Improvements
Languages
English (fluent)
Kiswahili (fluent)
Accomplishments
Accomplishments
- Achieved 100% by completing Pre-Opening Set up of second Flight Kitchen in Kenya with accuracy and efficiency.
- Achieved 100% by introducing HR Software for Human Resources Administrative tasks.
Availability
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Work Preference
Work Type
Contract WorkFull TimeWork Location
RemoteImportant To Me
Company CultureWork-life balanceFlexible work hoursWork from home optionPaid sick leave4-day work weekPersonal development programsQuote
To know what is right and not to do it is the worst cowardice.
Timeline
Human Resources Manager
LSG Sky Chefs Kenya Ltd
08.2018 - 12.2021
Acting Human Resources Manager
InterContinental Nairobi
04.2015 - 07.2018
Assistant Human Resources Manager
InterContinental Nairobi
10.2011 - 04.2015
Human Resources Coordinator
InterContinental Nairobi
01.2009 - 09.2011
Institute of Human Resources Management
Post Graduate Diploma
University of Nairobi
Bachelors of Arts from Sociology
Compuera College
Certificate from Secretarial Course
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