Summary
Overview
Work History
Education
Skills
Timeline
Generic
Caroline Kagoji

Caroline Kagoji

Food And Beverage Management
Nairobi, Nairobi Province

Summary

High spirited and well motivated professional with over 5 years of experience in food and beverage management within multicultural environments. Recognized for excellent problem-solving skills, outstanding communication, and a strong commitment to customer satisfaction. Proven experience in improving service standards, maintaining high levels of operational efficiency, and fostering a positive team environment. Seeking to leverage my skills and experience to contribute to the success and growth of your esteemed company.

Overview

8
8
years of professional experience

Work History

Food and Beverage Supervisor

Standard Global East Africa
06.2023 - Current


  • Oversee and coordinate the food and beverage team, enhancing service efficiency and customer satisfaction.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Resolve customer complaints, ensuring a positive guest experience.
  • Engage with clients to assess and ensure their comfort and satisfaction with service and offerings.
  • Recommend and approve food and drink options, enhancing the dining experience.
  • Develop and implement effective problem-solving strategies, maintaining smooth operations.
  • Ensure staff adherence to grooming standards, promoting a professional image.
  • Conduct regular stock taking and manage inventory to prevent shortages and ensure timely restocking.
  • Liaise with suppliers to update, place, and receive stock orders, maintaining inventory accuracy.

Waitress

Standard Global East Afica
10.2018 - 06.2023


  • Efficiently took and served food orders to clients promptly .
  • Provided personalized menu suggestions based on clients preference.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with kitchen and bar staff to ensure smooth operations.

Customer Relationship Officer

Sami Khan Productions
06.2017 - 10.2018
  • Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
  • Actively interacted with customers to build and maintain positive relationships.
  • Conducted follow-up calls to ensure customer issues were resolved and satisfaction maintained.
  • Created activities and engagements to enhance customer experience, knowledge, and patronage.
  • Provided feedback to management on customer issues and potential improvements.
  • Made customers aware of current and new programs and services.

Education

Diploma - Accounting And Finance

Nairobi Institute of Business Studies
Nairobi, Kenya.
04.2001 -

Kenya Certificate of Secondary Education - High School

Mount Carmel Girls
Nairobi, Kenya
04.2001 -

Kenya Certificate of Primary Education - Primary School

St Aloysius
Meru, Kenya
04.2001 -

Skills

Problem-solving

Timeline

Food and Beverage Supervisor

Standard Global East Africa
06.2023 - Current

Waitress

Standard Global East Afica
10.2018 - 06.2023

Customer Relationship Officer

Sami Khan Productions
06.2017 - 10.2018

Diploma - Accounting And Finance

Nairobi Institute of Business Studies
04.2001 -

Kenya Certificate of Secondary Education - High School

Mount Carmel Girls
04.2001 -

Kenya Certificate of Primary Education - Primary School

St Aloysius
04.2001 -

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Caroline KagojiFood And Beverage Management