Summary
Overview
Work History
Education
Skills
Timeline
Generic

Magdaline Kabiru

Waitress
Nairobi

Summary

Proven customer service expert with a track record of enhancing guest relations at Tirus Bounty Caterers. Leveraged dining area maintenance skills and a keen ability to recommend menu items, significantly improving the dining experience. Excelled in high-pressure situations, demonstrating exceptional multitasking abilities and fostering a collaborative team environment.

Overview

1
1
year of professional experience
2
2
Languages

Work History

Casual Waitress

Oasis Gardens
09.2024 - Current

present menus, answers questions about menu items, and offer recommendations.


Handle customer complains and concerns professionally.


Order taking and serving.

Waitress

Tirus Bounty Caterers
08.2024 - Current
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Demonstrated multitasking skills by managing orders and tables efficiently.
  • Maintained composure while engaging with challenging customers or during peak hours.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Intern

Nokras Group of Hotels
04.2024 - 07.2024
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Explored new technologies and approaches to streamline processes.
  • Contributed to positive work environment by actively participating in team-building activities.

Education

Bachelor of Arts - Hospitality Management

Embu
Embu, Embu District, Kenya
04.2001 -

Skills

Customer service

Dining area maintenance

Guest relations management

Menu recommendations

Timeline

Casual Waitress

Oasis Gardens
09.2024 - Current

Waitress

Tirus Bounty Caterers
08.2024 - Current

Intern

Nokras Group of Hotels
04.2024 - 07.2024

Bachelor of Arts - Hospitality Management

Embu
04.2001 -
Magdaline KabiruWaitress