Caroline Irungu
Consultant
Nairobi
Summary
Caroline is a skilled facilitator, consultant, and coach in the areas of leadership, Strategy, personal development, and communication. A master at breaking down complexity without becoming simplistic, Caroline effectively gets leaders to change fixed mindsets resulting in solutions that increase individual effectiveness, engagement, and performance. An effective delivery consultant skilled in adult learning methodologies that prioritize participation that generate ideas and result in candid outcome-focused discussions. In the last two years, Caroline successfully transitioned to online facilitation building proficiency in Zoom, Google Meets and Teams. .
Overview
16
16
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
Work History
Field Research Associate
Decodis
Nairobi
02.2022 - 04.2023
- Project “Digital Portfolios of the Poor” in partnership with the Fletcher School (Tufts University) funded by Bill and Melinda Gates Foundation. https://www.digitalportfolios.decodis.com/
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Identified issues, analyzed information and provided solutions to problems.
Delivery Consultant
Raiser Resource Group
Nairobi, 30
05.2008 - Current
- Facilitation of Franklin Covey Leadership solutions to senior corporate leaders. Learning solutions include: Leading at the Speed of Trust, 4Disciplines of Execution, Unconscious Bias, 7 Habits for Managers and 7 habits of Highly Effective People
- Facilitation and coaching of Insights Personal Effectiveness and Discovering Leadership Effectiveness Solutions to all leadership levels
- Delivery of Crestcom Bullet Manager Program to senior managers
- Effectively apply adult learning principles to drive impactful outcome focused sessions
- Leverage high EQ to navigate sensitive topics and navigate landmines during session delivery
- Prioritize participant discussions to ensure high engagement
- Diligently prepare to ensure alignment with current issues facing industry or organization
- Partner with the business development team to ensure alignment of solution to custom pain points
Education Consultant
Raiser Resource Group
Nairobi
06.2018 - Current
- Set up the newly established education practice's coaching capabilities
- Coached 12 schools in the Leader in Me process
- Partnered with Leader in Me school administrators, leadership teams, and staff to ensure 'Lighthouse' quality results in their Leader in Me schools year after year and built exceptional relationships with schools involved in the Leader in Me process, providing additional resources and advice on implementation
- Communicated with broad range of stakeholders and created renewal opportunities for the schools
- Effectively supported school administrators and teachers to articulate strategic direction and vision for their schools.
- Integrated with educators to create successful teaching aids and instructional materials, assisting learners
Consultant
Rockefeller Philanthropy Advisors, Inc (RPA)
Nairobi
04.2021 - 11.2021
- Undertook a landscape study of feedback practices in Kenya to Fund for Shared Insight, a sponsored project of RPA.
- Identified 20 study participants
- Conducted interviews virtually and in-person
- Delivered a report that resulted in me receiving a contract for additional social research work.
Talent Consultant
Novastar Ventures, Venture Capital
Nairobi
12.2017 - 07.2018
- Supported 16 companies funded by Novastar Ventures with recruiting and retention, HR restructuring, people development, culture programs, and coaching of organizational leaders.
Knowledge Management Consultant
The World Bank
Nairobi, Kenya
11.2015 - 07.2016
- Provided technical support to the Kenya Devolution Support Program (KDSP – PforR) and Lake Victoria Basin Commission (LVBC – LVEMP II
- Facilitated a suite of practical workshops that constituted the World Bank's methodology for knowledge hub engagements across five countries in the Lake Victoria Basin
- Participated in the planning, delivery, and logistics of internal and external knowledge-sharing activities through joint revision of agendas, materials, and methodologies, and the writing of workshop reports
- Contributed to developing tools (templates, facilitation guides, practical exercises, training guides, etc.) for internal and external knowledge sharing.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Cultivated interpersonal skills by building positive relationships with others.
- Gained strong leadership skills by managing projects from start to finish
- Delivered services to customer locations within specific timeframes
Director, Coach, Consultant, Project Manager
Siwa Communications Ltd
Nairobi
06.2008 - 08.2014
- Facilitating Leadership, personal development and Customer service training
- Local consultant for Japan International Cooperation Agency (JICA HRDID) project - recruited participated, organized feedback workshop and wrote final report.
- Developed and initiated projects, managed costs, and monitored performance.
- Curriculum and publishing consultant (HIV/AIDS book for youth) with African Jesuit AIDS Network
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
Regional Director
MiCard
Nairobi
09.2013 - 04.2014
- Set up and managed the franchise network, Operations, HR and Administration, Marketing and PR, Sales, Merchant acquisition and support
- Managed and developed external relations with regulatory authorities, bank partner(s) and processors.
- Promoted company by giving exciting and dynamic presentations to customers.
- Participated in promotional opportunities and onboarding of new accounts.
Head of Training
Raiser Resource Group
Nairobi
03.2007 - 05.2008
- Developed and implemented the departmental strategic plan
- Conducted client training needs analysis to determine knowledge gaps and developed programs (or tailor-made existing curricula) to meet client needs
- Recruited, trained and mentored new facilitators
- Oversaw day-to-day functions of training department.
- Marketed the organization and departmental capacity to stakeholders
- Evaluated training needs to improve training quality.
Education
Master of Arts - English
Arizona State University
Tempe, Arizona 09.1999 - 05.2001
Master of Arts - International Affairs (African Studies)
Ohio University
Athens, OH 09.1994 - 05.1996
Bachelor of Education - English language and literature
Kenyatta University
Nairobi, Kenya 08.1989 - 12.1993
Skills
Creative Decision MakerExcellent written and verbal communicationImpactful presenterEmpathic listener
Strategic thinker and planner
Strategic Execution
CollaborativeGreat interpersonal skillsCurious life long learner
Enjoys new challenges
Certification
Certified "Best Year Yet" Coach
Accomplishments
Delivery Consultant of the Year 2022
Achiever with Heart 2021
Timeline
Field Research Associate
Decodis
02.2022 - 04.2023
Consultant
Rockefeller Philanthropy Advisors, Inc (RPA)
04.2021 - 11.2021
Education Consultant
Raiser Resource Group
06.2018 - Current
Talent Consultant
Novastar Ventures, Venture Capital
12.2017 - 07.2018
Knowledge Management Consultant
The World Bank
11.2015 - 07.2016
Regional Director
MiCard
09.2013 - 04.2014
Director, Coach, Consultant, Project Manager
Siwa Communications Ltd
06.2008 - 08.2014
Delivery Consultant
Raiser Resource Group
05.2008 - Current
Head of Training
Raiser Resource Group
03.2007 - 05.2008
Master of Arts - English
Arizona State University
09.1999 - 05.2001
Master of Arts - International Affairs (African Studies)
Ohio University
09.1994 - 05.1996
Bachelor of Education - English language and literature
Kenyatta University
08.1989 - 12.1993