Caroline Claire Nyambura Maina
Legal And Tax Advisory Intern
Nyahururu
Summary
Detail-oriented tax compliance professional with two years of experience at the Kenya Revenue Authority (KRA). Demonstrated expertise in tax dispute resolution, regulatory compliance, and stakeholder engagement. Successfully optimized workflows, improved communication channels and delivered measurable results. Committed to leveraging my skills to support PKF’s mission of delivering innovative, client-centric tax services.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Intern
Kenya Revenue Authority
02.2023 - Current
- Engaged with over 25 internal and external stakeholders in strategic discussions, implementing feedback mechanisms that enhanced taxpayer communication channels and improved response times by an average of 30%
- Resolved over 80 tax disputes by analysing case records, preparing objection decisions, and ensuring adherence to tax laws and internal guidelines
- Designed an Excel-based reporting system to track dispute statuses and deadlines, resulting in a 15% improvement in divisional efficiency and faster resolution of cases
- Drafted detailed legal instructions for Alternative Dispute Resolution (ADR), achieving a resolution rate of 81% for assigned cases
- Prepared and delivered comprehensive management reports using data visualization techniques to support decision-making processes
Attaché
National Irrigation Authority
08.2021 - 12.2021
- Curated and distributed 10 press releases, driving a notable increase in media inquiries and heightening public awareness of key organizational initiatives
- Managed the Authority’s social media platforms, creating targeted content that increased social media engagement by 10%
- Coordinated outreach events, improving stakeholder engagement and securing attendance from over 100 participants per event
- Streamlined reporting processes by consolidating data from over 30 media sources into concise summaries for management
Attaché
Office of the Government Spokesperson
04.2021 - 07.2021
- Managed the release of 15 press conferences and 3 public events by overseeing logistics, ensuring seamless operations, and coordinating with media personnel
- Established direct communication channels with journalists, resulting in a 15% increase in media engagement and broader coverage of key initiatives
- Created and implemented social media strategies, leading to a 25% increase in audience engagement
Education
Bachelor of Communication -
St. Paul’s University
08.2017 - 11.2021
Kenya Certificate of Secondary Education - undefined
Nyahururu Highway Senior School
02.2013 - 12.2016
Skills
Tax Dispute Resolution & Advisory
Regulatory Compliance & Documentation
Process Optimization & Workflow Efficiency
Report Preparation & Data Analysis
Advanced Microsoft Office Suite (Excel, Word, PowerPoint)
Collaboration & Cross-Functional Teamwork
Problem Solving & Critical Thinking
Communication & Interpersonal Skills
Adaptability & Time Management
Analytical Thinking & Attention to Detail
Certification
Records Information Management, Records Information Management East Africa
Timeline
Intern
Kenya Revenue Authority
02.2023 - Current
Attaché
National Irrigation Authority
08.2021 - 12.2021
Attaché
Office of the Government Spokesperson
04.2021 - 07.2021
Bachelor of Communication -
St. Paul’s University
08.2017 - 11.2021
Kenya Certificate of Secondary Education - undefined
Nyahururu Highway Senior School
02.2013 - 12.2016