Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Caroline Cherop

Software Developer | Data Analyst
Nairobi, Nairobi Province,Kenya

Summary

Motivated and detail-oriented graduate with hands-on experience in software development, data analysis, and IT support. Strong exposure to ICT systems administration, compliance monitoring, and data-driven reporting. Skilled in analyzing data, supporting compliance processes, troubleshooting ICT systems, and implementing solutions that enhance efficiency. Eager to apply technical expertise and analytical mindset to support tax and customs administration, ensuring compliance with relevant laws and regulations.

Overview

3
3
years of professional experience
2
2
Certifications

Work History

Data Analyst /IT Technical Support Officer

ICT Authority
01.2025 - 12.2025
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Assisted in the installation and configuration of ICT equipment to support project implementation.
  • Used statistical methods to analyze data and generate useful business reports.
  • Provided IT support, including troubleshooting hardware, software, and network issues for staff.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Utilized data visualization tools to effectively communicate business insights.
  • Collaborated with IT to ensure data security measures were in place, safeguarding sensitive information.
  • Assisted in the development of internal documentation related to IT procedures, increasing overall departmental organization and accessibility of information.
  • Contributed to a positive work environment within the IT department by maintaining a solutions-oriented mindset and a collaborative team spirit.
  • Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
  • Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
  • Assisted users in navigating complex technical issues, fostering a positive experience with company technology resources.

Software Developer

Primetech Software Solutions
08.2022 - 06.2024
  • Designed and implemented software solutions for small to medium-sized enterprises.
  • Developed robust applications that met client specifications, focusing on full-stack development projects.
  • Demonstrated strong debugging skills and attention to detail, delivering high-quality code.
  • Contributed to numerous successful projects, including web applications, mobile apps, and enterprise software systems.
  • Collaborated with cross-functional teams to ensure project success and client satisfaction.

Education

Bachelor of Science - Software Engineering

Kisii University
Kisii, Kisii District, Kenya
07.2022

KCSE -

Kapropita Girls High School
Baringo
11.2017

Skills

Data analysis

Data visualization and presentations

SQL

Python programming

Data cleaning

Data validation

ETL processes

Strong work ethic

MS Excel

Business intelligence tools

Certification

Google Advanced Analytics Professional Certificate

References

  • ICT Authority, +254 706 713936
  • Matthew, Kiprono Kogo, +1 (515) 346 5449

Timeline

Data Analyst /IT Technical Support Officer

ICT Authority
01.2025 - 12.2025

Software Developer

Primetech Software Solutions
08.2022 - 06.2024

Bachelor of Science - Software Engineering

Kisii University

KCSE -

Kapropita Girls High School

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Caroline CheropSoftware Developer | Data Analyst