Carol Lugaliki
Customs, Strategy, Import & Export
Nairobi, Nairobi Province
Summary
A highly skilled and self-motivated professional with over 15 years of experience in customs tax and strategic management. Demonstrated success in cultivating and leading high-performing teams across customs tax administration, post-clearance audits, tariff classification, customs valuation, and the strategic management of wet cargo operations in Kenya. Expert in developing, mentoring, and guiding teams to optimize financial performance through the creation and implementation of innovative tax strategies that ensure maximum customs compliance. Now seeking to provide expert consulting support for a diverse range of customs-related engagements.
Overview
17
17
years of professional experience
Work History
Consultant - Customs, Import & Export
Wentella LLP
08.2023 - Current
- Provided consultancy services with respect to customs compliance reviews, customs audits, customs legislation, customs valuation, tariff classification and indirect taxes.
- Provided support to our clients in providing technical assistance in the implementation of trade policy projects .
- Provided customs consulting support on various matters relating to customs.
- Acted as primary contact person for our clients on customs tax matters and offered necessary required support.
- Assisted clients develop and implement effective customs and trade management policies.
Supervisor
Kenya Revenue Authority
06.2016 - 08.2023
- Provided regulatory compliance guidance for stakeholders regarding PVOC (Pre-Export Verification of Conformity) Program requirements.
- Oversaw daily operations of the section, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
- Developed an internal control system identifying process weaknesses and provided recommendations that led to the successful,implementation of the PVOC Program.
- Trained 94% of stakeholders on provisions of Legal Notice No 127 of 2018 which led to successful implementation of PVOC Program.
- Cultivated a strong sense of teamwork among unit members, resulting in the successful achievement of revenue targets.
- Reduced negative customer feedback by 50% through implementation of a formal feedback system with set time limits for conflicts resolution.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions to challenges.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Officer-in-Charge, Customs Operations
Kenya Revenue Authority
05.2010 - 05.2016
- Assessed and collected revenue (import fees & levies, VAT and Customs duty)
- Valued goods imported for customs purposes only.
- Classified goods imported under their tariff headings and sub headings on live declarations..
- Ensured accurate interpretation, implementation, and application of the GAAT, EACCMA (2004), VAT Act, and Excise Duty Act, along with relevant treaties and conventions.
- Developed daily, weekly and monthly revenue projections and prepared timely reports of activities and incidents.
- Collaborated with stakeholders on matters relating to Customs Services.
- Executed strategic planning initiatives that aligned with overall organizational goals.
- Oversaw daily operations, ensuring smooth execution of tasks and timely completion of projects.
- Fostered a positive work environment by cultivating strong relationships among team members and other government agencies to achieve common objectives within tight deadlines..
- Handled administrative requirements, maintained records and submitted operational reports.
Business Analyst
Kenya Revenue Authority
01.2008 - 04.2010
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts in reducing diversion of transit cargo.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement in handling goods under customs control.
- Successfully implemented a cargo management information system that led to increased efficiency in the movement of goods from the port to other customs areas.
- Performed detailed data analyses and prepared thorough reports to advise KRA on future strategies for management of movement of customed cargo between customed areas.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
Education
MBA - Strategic Management
University of Nairobi
Nairobi, Nairobi Province, Kenya 04.2001 -
Revenue Administration
Kanya School of Revenue Administration
Nairobi, Nairobi Province, Kenya01-2008
Bachelors of Education - Science - Mathematics & Chemistry
Kenyatta University
Nairobi, Nairobi Province, Kenya 04.2001 -
Skills
Strategic Problem Analysis
Prioritization and Scheduling
Collaborative Teamwork
Strategic Development
Client Engagement Management
Detail-Oriented Approach
Clear Communication
Timeline
Consultant - Customs, Import & Export
Wentella LLP
08.2023 - Current
Supervisor
Kenya Revenue Authority
06.2016 - 08.2023
Officer-in-Charge, Customs Operations
Kenya Revenue Authority
05.2010 - 05.2016
Business Analyst
Kenya Revenue Authority
01.2008 - 04.2010
MBA - Strategic Management
University of Nairobi
04.2001 -
Bachelors of Education - Science - Mathematics & Chemistry
Kenyatta University
04.2001 -
Revenue Administration
Kanya School of Revenue Administration
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