CAROL ACHIENG MUGA
Nairobi
Summary
Dynamic and results-driven Human Resource Expert with over a decade of progressive experience in cultivating and optimizing organizational talent. Deep understanding of Human Resource Management principles, workplace ethics, and business strategy, complemented by proven ability to oversee the entire HR lifecycle—from talent acquisition and development to performance management and compliance. Recognized for developing and implementing strategic HR initiatives that align with business objectives, enhance employee productivity, and drive measurable results. Committed to leveraging extensive expertise to foster innovation and excellence in HR practices, ultimately contributing to the achievement of organizational goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Human Resource Specialist
GIZ Kenya
07.2024 - Current
- 1. Talent Acquisition and Placement
- Ensure that prior to hiring that there are approvals for hire.
- Coordinate job advertisements as per P&R
- Where a job description in not in place, guide the Line Manager to develop one.
- Appropriate selection process and criteria are done as per processes in place.
- Coordinate selection process.
- Manage transitions of staff from one department to another and ensure proper documentation is maintained.
- Conduct reference checks for all successful candidates and provide a feedback report to HOD hiring.
- Communicate reporting date to successful candidate and all documentation required on their first day.
- Send out regrets to unsuccessful candidates within one months, after successful candidate is identified.
- Carry out training on recruitment process as and when required.
- 2. Onboarding and Induction:
- Develop an onboarding plan for new staff using the onboarding template.
- In liaison with the Procurement Department, ensure onboarding is facilitated and feedback on the process from the key stakeholders collected and actioned.
- Coordinate new hire orientation sessions and train on key HR policies, procedures, and culture.
- Facilitate introductions and connections between new hires and key stakeholders.
- Collect feedback from new employees to continuously improve the onboarding experience.
- 3. Performance Management:
- Disseminate annual performance appraisal calendar.
- Ensure each staff has SMART goals documented.
- Support performance appraisals every quarter and each staff have documented feedback.
- Ensure teams are adhering to the performance policies put in place.
- Monitor contract lapses and transitions of staff and trigger for review and updating.
- Ensure documentation of all Performance Improvement Plans (PIPs) are available in staff files.
- Ensure staff issues logged through email or other HR channels are addressed by relevant persons.
- Support teams in coordinating their HR activities to accomplish targets.
Human Resource Business Partner
Standard Group PLC
05.2023 - 07.2024
- Design, develop and implement effective performance and training and development strategies
- Coordinate organization-wide skill and competencies analysis, identifying gaps and identifying appropriate training programmes
- Manage all staff induction, training and development activities, both within the organization and external seminars and conferences, in line with the training and development strategy and budget;
- Provide information and support to supervisors and staff on various HR elements;
- Offer HR Administration support to the HR team
- Coordinate selection, recruitment, induction and on boarding of staff in a cost effective and efficient manner as well as processing of exiting staff;
- Manage the payroll system including: preparing payroll documents and submitting to payroll department every month;
- Maintain the leave management system to ensure it is always up to date;
- Coordinate the Quarterly staff meeting, scheduling training and attendance and following up of HR departmental Barazas
Head of Human Resource & Administration
Moonlight Group Ltd (Travel, KQ-GSA & Afia Medical)
10.2022 - 05.2023
- Developed results-based HR policies and strategies to support the achievement of the overall business operations objectives.
- Key HR strategic business advisor to the executive/senior management of each business unit regarding key organizational and management issues, both within the country and in other stations where the company does business.
- Work with the company's executive management team to establish a succession plan that corresponds to the strategy and objectives of the company.
- Achieved a comprehensive recruiting and retention plan that helped hire to-tier talent across the globe
- Developed and implemented a comprehensive, competitive and cost-effective compensation and benefits plan
- Provided overall leadership and guidance to the HR function by overseeing talent acquisition, career development, succession planning, retention, training, leadership development, compensation, and benefits both on a local basis and globally.
- Championed changes within the company and ensured effective and efficient transition of all new initiatives being implemented.
- Lead disciplinary process and provided advisory to the management team on disciplinary procedures and processes.
- Liaised effectively with government departments, agencies, and stakeholders on matters affecting the human resources.
Human Capital Shared Services Manager
CCI Kenya Ltd
01.2022 - 07.2022
- Transformed the Human Capital Back Office into a results-based first-line support for all HC-related matters.
- Overhauled end-to-end payroll management functions to improve efficiency and accuracy: managed a payroll of 2000+ headcount effectively and timely.
- Reduced number errors and achieved a 90% accurate payroll in the fourth month of joining
- Implemented a comprehensive documentation life cycle for all employees, covering onboarding, employment, and exit processes.
- Managed all Digital Register functions and provided timely monthly reports on these activities.
- Took charge of leave management and reporting processes.
- Generated monthly People Review Reports for the HCSS function of the department.
- Effectively led and managed the Human Capital Shared Services team of 5 staff, ensuring alignment with their job profiles and responsibilities.
- Provided support to management during internal and external Human Capital audits.
- Oversaw HRMIS management maintaining data integrity and personnel file accuracy.
- Trained on Sage People 300 system as well
- Implemented continuous improvement initiatives to enhance service delivery to all CCI Kenya employees in a results-based manner.
Human Resource Manager
Apex Porter Novelli
04.2018 - 03.2021
- Achieved average 86% productivity for two consecutive years of 2019 and 2020 (a time that the company was hit by the pandemic and huge changes were effected.
- Successfully initiated the adoption and implementation of a results-based Human Resource Management System (HRMS).
- Achieved a 100% smooth and effective transition to remote working from office working and saw performance productivity exceeded due to support offered for staff
- Achieved a comprehensive and detailed compensation and benefits package from a job evaluation and grading exercise which resulted in alignment of huge gaps in the staff packages.
- Pioneered periodic productivity analysis reporting which supported in key decision making for the company
- Developed an annual results-based Human Resource Strategy aligned with the company's strategy and achieved the laid down goals at minimum of 70%
- Achieved below 4% annual labour turnover by effectively managing the entire Talent Management cycle and good retention strategies.
- Implemented a Learning and Growth program, developing training curricula and schedules for each quarter.
- Ensured compliance by developing HR policies and processes aligned to company strategy, HR best practice and legally compliant with Employment Act, 2007.
- Prepared monthly Employee Engagement and Staff Productivity reports from HR analytics to inform decision-making.
- Managed the Human Resource department's annual budget (averagely KES. 3 Million) and quarterly budgets efficiently.
- Oversaw Compensation and Benefits Administration, creating a compensation strategy for all employees based on market research and pay surveys and keeping the strategy up to date.
- Skillfully handled all employee relations issues in a professional and processguided manner.
Human Resource Business Partner
Artemis Outsourcing Ltd
01.2018 - 04.2018
Human Resource Consultant (HR Generalist)
Virtual HR Services
10.2014 - 08.2017
- Led the development and establishment of structures and systems within the Human Resources Department, focusing on results-based approaches.
- Conducted HR Audits and prepared recommendation reports along with implementation matrices to enhance HR processes and outcomes.
- Managed the entire Talent Management and Retention cycle, including recruitment, onboarding, and separation, with an emphasis on achieving results.
- Conducted comprehensive job analysis and competency profiling to optimize talent alignment with organizational needs.
- Designed salary structures from job evaluation and grading exercises, ensuring fairness and competitiveness.
- Developed Job Descriptions (JDs) and periodic appraisal tools for performance evaluations, revising them as necessary to enhance results.
- Overlooked Learning & Development initiatives, facilitating both external and internal training programs to foster employee growth and skill development.
- Ensured compliance with Employment Act & Labour Law and promoted HR best practices throughout the organization.
- Managed and tracked various types of leave, including annual, sick, maternity, paternity leave, and leave encashment, in a results-oriented manner.
- Handled employee relations and disciplinary processes from suspension to employee exit, achieving fair and equitable outcomes.
- Developed weekly, monthly, and quarterly HR analytics reports to inform decision-making based on results-driven data.
- Reviewed HR policies and manuals, administered and implemented HR plans and procedures, and ensured strict adherence to Kenya Labour Laws and the Employment Act, focusing on results and compliance.
Human Resource Assistant
Dorbe-Leit HR Solutions Ltd
03.2013 - 09.2014
Intern, Human Resource Dept.
Barclays Bank of Kenya
10.2009 - 02.2010
Administrative Assistant
Nyagondo Mission
02.2006 - 07.2007
Education
Certified Human Resource Professionals (CHRP) -
College of Human Resource Management
10.2025
Bachelor of Arts (Double Major) - undefined
University of Nairobi
01.2011
Kenya Certificate of Secondary Education - undefined
Ng’iya Girls’ National School
01.2005
Skills
- HR Strategy Development
- HR policies & Systems design and Implementation
- HR Analytics reporting
- HR legal compliance and best practice
- Excellent with HRMSs – Sapama ERP, Paymaster, e-Horizon, Sage 300 People
- Employee Relations
- Organizational Design
- Strong work ethic
- Microsoft office suite
- Excellent communication skills
- Active listening
- Interpersonal skills
- Leadership & mentorship
- Collaboration and teamwork
- Problem solving
- Critical thinking
- High Emotional intelligence
- Time management
Affiliations
Professional Member - Institute of Human Resource Management (IHRM): Membership Number 010308
Certification
2014: Entrepreneur Development Class (Excellence) – Wylde International
Languages
English, Kiswahili, Little French
Key Areas of expertise
- Strategic Leadership: Proficient in developing and executing HR strategies that enhance workforce productivity, engagement, and retention. Recognized for effectively aligning HR functions with organizational goals to achieve sustainable success.
- Talent Acquisition and Management: Expertise in full-cycle recruitment, talent assessment, and onboarding, resulting in the acquisition of great talent and seamless integration into company culture. Skilled in talent retention strategies that reduce turnover and boost employee satisfaction.
- Performance Management: Experienced in implementing performance management systems, designing appraisal processes, and providing training and feedback to drive employee performance and development.
- Compliance, HR best practice and Legal Adherence: In-depth knowledge of employment laws, regulations, and industry standards. Proficient in ensuring strict compliance and minimizing legal risks in HR practices.
- Employee Relations: Adept at management of employee relations, conflict resolution, and disciplinary procedures, fostering a positive work environment and resolving issues promptly and equitably.
- Training and Development: Strong commitment to enhancing employee skills and knowledge. Developed and executed training programs that align with organizational needs, resulting in improved employee capabilities and career growth.
- Data-Driven Decision Making: Being a numbers lover has edged me to being skilled in utilizing HR analytics and metrics to inform data-driven decisions. Proficient in generating meaningful insights to drive continuous improvement in HR processes.
- Budget Management: Successful track record in management HR budgets efficiently, optimizing resource allocation, and delivering cost-effective HR solutions.
Section name
- 2023 – 2024: Board Director & Secretary, Board of Directors – Standard Group Women Network (SGWN)
- 2024 – Date: President – Standard Group Women Network (SGWN)
Timeline
Human Resource Specialist
GIZ Kenya
07.2024 - Current
Human Resource Business Partner
Standard Group PLC
05.2023 - 07.2024
Head of Human Resource & Administration
Moonlight Group Ltd (Travel, KQ-GSA & Afia Medical)
10.2022 - 05.2023
Human Capital Shared Services Manager
CCI Kenya Ltd
01.2022 - 07.2022
Human Resource Manager
Apex Porter Novelli
04.2018 - 03.2021
Human Resource Business Partner
Artemis Outsourcing Ltd
01.2018 - 04.2018
Human Resource Consultant (HR Generalist)
Virtual HR Services
10.2014 - 08.2017
Human Resource Assistant
Dorbe-Leit HR Solutions Ltd
03.2013 - 09.2014
Intern, Human Resource Dept.
Barclays Bank of Kenya
10.2009 - 02.2010
Administrative Assistant
Nyagondo Mission
02.2006 - 07.2007
Bachelor of Arts (Double Major) - undefined
University of Nairobi
Kenya Certificate of Secondary Education - undefined
Ng’iya Girls’ National School
Certified Human Resource Professionals (CHRP) -
College of Human Resource Management