CAROL ACHIENG
Nairobi, Nairobi Province,30
Summary
Results-driven Operations Manager with extensive experience in optimizing processes, reducing costs, and leading cross-functional teams in the logistics and service industries. Skilled at developing strategies to enhance operational efficiency and team productivity while maintaining high-quality standards. A strong leader focused on improving processes and achieving business goals. Excited to contribute management expertise and operational insights to drive organizational success.
Overview
5
5
years of professional experience
Work History
Operations Manager
TimeSwift Courier & Logistics Ltd
02.2023 - Current
- Lead day-to-day operations for a team of 15+, ensuring smooth workflow and adherence to organizational goals.
- Developed and implemented operational strategies that resulted in a 15% increase in overall efficiency.
- Monitored budgets and streamlined processes, reducing operational costs by 10%.
- Conducted regular performance evaluations and provided training programs, improving team productivity by 20%.
- Coordinated with department heads to optimize resource allocation and improve customer service, increasing satisfaction rates by 18%.
- Analyzed business data to guide decision-making processes and report key performance metrics.
Operations Assistant
Wakati Logistics
03.2023 - 01.2024
- Assisted operations manager with planning of routine operations and special projects.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Collaborated with cross-functional teams to achieve project goals within specified timelines.
- Provided administrative support with accurate document preparation and data entry.
Office Administrator
Bigartta Group Ltd
03.2020 - 08.2022
- Managed office operations, maintaining a positive and efficient work environment for all employees.
- Delivered high-quality administrative support, including document management, meeting coordination, and travel arrangements.
- Reduced office supply costs by 10% through strategic purchasing and vendor negotiations.
- Handled incoming and outgoing communications, ensuring timely responses to inquiries and proper documentation.
Education
LinkedIn Learning
ICT Certification
Caspian Computer Systems
04-2019
High School Diploma -
Esiandumba Primary School – Luanda, Busia District
11-2013
Skills
- Operations Management: Process improvement, logistics coordination, and workflow optimization
- Leadership: Team management, employee training, and performance enhancement
- Cost Control: Budget analysis, cost reduction strategies, and financial forecasting
- Customer Service: Issue resolution, client relations, and satisfaction improvement
- Data Analysis: Performance metrics, operational reporting, and data-driven decision-making
- Software Proficiency: Microsoft Excel, Microsoft Access, and logistics management systems
Timeline
Operations Assistant
Wakati Logistics
03.2023 - 01.2024
Operations Manager
TimeSwift Courier & Logistics Ltd
02.2023 - Current
Office Administrator
Bigartta Group Ltd
03.2020 - 08.2022
LinkedIn Learning
ICT Certification
Caspian Computer Systems
High School Diploma -
Esiandumba Primary School – Luanda, Busia District
Similar Profiles
Thomas SkoogThomas Skoog
Delivery Van Driver at Alliance Courier & LogisticsDelivery Van Driver at Alliance Courier & Logistics
Abhishek AyyappanAbhishek Ayyappan
OPERATIONS MANAGER at Amazon Canada (Corporate Courier Logistics)OPERATIONS MANAGER at Amazon Canada (Corporate Courier Logistics)
Angel LugoAngel Lugo
Driver / Customer Service/Overnight Stock Associate at JVM COURIER & LOGISTICS, LLCDriver / Customer Service/Overnight Stock Associate at JVM COURIER & LOGISTICS, LLC