Carol Achieng
Office Administrator
Nairobi
Summary
Personable Office Administrator with 2 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
2
2
years of professional experience
Work History
Office Administrator
Bigartta Group Limited
Nairobi
03.2021 - Current
- Worked to facilitate a positive working environment for all employees.
- Consistently delivered consultative and solutions-based service to aggressive deadlines, even when working remotely.
- Performed administrative process tasks in strict compliance with the company's protocols.
- Guided purchasing activities to achieve budgetary targets.
- Ensured cost-effective and consistent inventory of office supplies by submitting stationery orders in advance and researching alternative suppliers to reduce spending.
- Recorded meeting minutes for documentation purposes.
- Made travel arrangements by researching and scheduling flights, car rentals, and hotel accommodations.
- Drafted, printed, and compiled important formal documentation including invoices and sales figures.
- Streamlined back-office services for clients to deliver proper functionality and a positive user experience.
- Managed incoming and outgoing calls.
- Acted as point of contact for daily inquiries by telephone and email.
- Delivered clerical support by handling arange of routine and special requirements.
- Supported office manager with proactive correspondence management, document coordination, and customer relations.
- Managed 15+ customer calls per day.
Customer Relations Manager
Bigartta Group Limited
Nairobi
01.2021 - 03.2021
- Maintained a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing company products inside and out so as to respond to inquiries correctly.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and
complaints. - Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Reviewed overdue payments and followed up with customer support personnel to resolve the root cause of the delay
Customer Service Assistant
Maya Fashion Africa
Nairobi
05.2018 - 11.2020
- Expertly managed quality communication, customer support, and product representation for numerous clients.
- Maintained up-to-date knowledge of store payment, return and exchange policies, providing expert customer guidance.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Performed store opening and closing independently, maintaining security and preparing nightly bank drops for management.
- Promptly addressed high-volume website and social media account inquiries, converting sales to improve store revenue.
- Assessed process and systems performance, regularly seeking opportunities to enhance customer experiences.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed 15+ incoming calls each day with utmost professionalism and knowledgeable service.
Education
Kenya Certificate of Primary Education
Esiandumba Primary School
Luanda, Busia District2013
ICT
Caspian Computer Systems
Customer Service Foundations
LinkedIn Learning
Skills
- Incoming call management
- Calendar management
- Schedule Coordination
- Decision Making
- Regulatory Compliance
- Microsoft Office Suite
- Handling Customer Complaints
- Multitasking and Prioritization
- Office Equipment Management
- Adaptable and Resilient
- Attention to Detail
Timeline
Office Administrator
Bigartta Group Limited
03.2021 - Current
Customer Relations Manager
Bigartta Group Limited
01.2021 - 03.2021
Customer Service Assistant
Maya Fashion Africa
05.2018 - 11.2020
Kenya Certificate of Primary Education
Esiandumba Primary School
ICT
Caspian Computer Systems
Customer Service Foundations
LinkedIn Learning
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