Carlton Kyalo Mwanthi
Machakos
Summary
To attain practical working knowledge and experience in a field that stimulates my personal and intellectual growth, in a competitive, healthy working environment. I am committed to continuous learning and staying current with industry trends to contribute to organizational success. Ready to contribute to a dynamic team, support organizational goals, and make a positive impact.
An adaptable professional with a quick learning ability and a talent for adjusting to new environments, skilled in rapidly acquiring new knowledge and applying it effectively, driven by a passion for continuous learning, and successfully navigating change. An attentive, resourceful, and forward-thinking payments professional known for high productivity and efficient task completion, with a proven history of leadership, planning, and problem solving, collaboration with professionals in different fields to accomplish demanding objectives, staff motivation, systematic understanding, and maintaining coverages for all operational needs. Specialized skills include team leadership, operational management, and customer service excellence. Successfully implemented innovative solutions that resulted in positive organizational changes. I excel in communication, problem-solving, time management, ensuring smooth operations, and positive team dynamics.
Overview
10
10
years of professional experience
Work History
Assistant Manager - Remittances, Central Operations
SBM Bank (K) Ltd
08.2023 - Current
- Supervise daily operations including processing of local and cross-border payments, foreign exchange related transactions, interbank forex and money market deals, treasury bonds and treasury bill payments
- Customer queries and complaints management, monitoring and execution of client instructions in a timely manner, promote high customer satisfaction by resolving problems with knowledgeable and friendly service
- Risk management, ensuring adherence and compliance to laid down policies and procedures, safety regulations and company policies
- Reconciling of Nostro/Vostro accounts and completion of day-to-day duties accurately and efficiently
- Verifying and confirming relevant information on applications and source documents received from clients, in terms of the laid down procedures in respect to fraud prevention
- Managing the production of reports relevant to payments and settlement’s function
- Achieve cost savings by developing functional solutions to problems, ensuring collection of all relevant income and stopping any revenue leakage
- Manage time effectively to ensure tasks are completed on schedule and deadlines are met, minimizing risk to the bank by maintaining organized and consistent workflows in line with turnaround, cut-off times, deadlines; value dated payments
- Cross-selling alternate channels, online and mobile banking as well as other payment solutions while providing exemplary customer service
- Assist in the development of operational strategies, propose or approve modifications to project plans to ensure efficient and productive operations
- Review employee performance and provide ongoing feedback and coaching to drive performance improvement
- Work successfully and coordinate with diverse groups of coworkers to accomplish goals and address issues related to our products and services ensuring smooth flow of operations
Senior Officer - Remittances, Central Operations
SBM Bank (K) Ltd
06.2017 - 08.2023
- Processing of both local and cross-border payments, foreign exchange related transactions including interbank forex and money market deals, bond and bill payments
- Customer queries management, monitoring and execution of client instructions within the stipulated TAT
- Risk management, adherence to and compliance to laid down policies and procedures
- Reconciling of Nostro/Vostro accounts assigned
- Verifying and confirming relevant information on applications and source documents received from clients, in terms of the laid down procedures in respect to fraud prevention
- Managing the production of reports relevant to payments and settlement’s function
- Collecting of all relevant income and stopping any revenue leakage
- Minimizing risk to the bank by maintaining organized and consistent workflows in line with turnaround, cut-off times, deadlines; value dated payments
- Cross-selling alternate channels including online and mobile banking as well as other payment solutions while providing exemplary customer service
Officer - Branch Operations
Chase Bank (K) Ltd
08.2015 - 05.2017
- Cash handling and processing customer instructions
- Cross-selling the bank's products namely prepaid, credit and debit cards, online and mobile banking as well as loan facilities and other payment solutions
- Acquiring and onboarding of new customers
- Providing exemplary customer service and pushing growth of Non-Funded Income
- Ensuring compliance with both internal and external regulatory requirements as well as credit and business operational policies and procedures
- Maintaining daily individual cash limit
- Ensuring daily reconciliation of cash book, core banking system and daily reports are actioned as per schedule of reports
- Handling and responding promptly to customer complaints and enquiries as they arise, escalation if necessary and providing feedback to improve the efficiency of the customer service process
- Ensuring client retention and satisfaction
Direct Sales Representative
Chase Bank (K) Ltd
03.2015 - 08.2015
- Conducting direct sales and marketing, preparation of sales activity reports and records
- Acquiring and onboarding of new customer business and retail/personal accounts
- Cross-selling the bank's products namely prepaid, credit and debit cards, online and mobile banking as well as loan facilities and other payment solutions
- Developing and maintaining customer relationships and promptly solving any arising queries within the stipulated turnaround time and service level agreements
- Ensuring compliance with both internal and external regulatory requirements as well as credit and business operational policies and procedures
- Ensuring client retention and satisfaction
Education
Bachelor - Economics and Finance
Kenyatta University
12.2014
Certificate - Computer Operations
Scott Theological College
08.2008
Certificate - Secondary Education
Kangaru School
01.2007
Certificate - Primary Education
Township Muslim Primary School
01.2003
Skills
- Payment processing
- Risk management and regulatory compliance
- Fraud prevention
- Sales and marketing
- Customer relationship management
- Customer service excellence
- Foreign exchange
- Account reconciliation
- Operational efficiency
- Strong analytical skills
- Presentation skills
- Communication skills
- Ability to handle multiple tasks
- Set priorities
- Meet deadlines
- Organizational skills
- Detail-oriented skills
- Methodical approach
- Professional manner
- Team player
- Ability to work in a multicultural environment
Languages
- English
- Swahili
- French
References
- Eric Wambua, Director Corporate Assets, SBM Bank (Kenya) Limited, 0720 421 187, eric.wambua@sbmbank.co.ke
- Collins Rono, Assistant Vice President, Senior Manager Operations, Citi Bank N.A. (Kenya), 0720 293 573, collins.rono@citi.com
- Atanas Mwilu, Head of Operations, Diamond Trust Bank Kenya Limited, 0721 534 539, amwilu@dtbafrica.com
Contact
carltonmwanthi@gmail.com, 0725 243 288, 0735 346 458
Timeline
Assistant Manager - Remittances, Central Operations
SBM Bank (K) Ltd
08.2023 - Current
Senior Officer - Remittances, Central Operations
SBM Bank (K) Ltd
06.2017 - 08.2023
Officer - Branch Operations
Chase Bank (K) Ltd
08.2015 - 05.2017
Direct Sales Representative
Chase Bank (K) Ltd
03.2015 - 08.2015
Bachelor - Economics and Finance
Kenyatta University
Certificate - Computer Operations
Scott Theological College
Certificate - Secondary Education
Kangaru School
Certificate - Primary Education
Township Muslim Primary School
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