Caren Chemutai
Nairobi
Summary
Motivated Food Server skilled in building loyal customer following by greeting guests, recalling names of repeat customers, and consistently providing excellent dining experience. Menu expert, adept at helping guests make selections based on food preferences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
CASHIER
DELICES RESTAURANT, UPPERHILL
10.2018 - 10.2019
- Operating registers, scanners and credit/debit cards terminals
- Memorizing products locations throughout the store and be able to direct customers or making suggestions
- Taking customer orders at the counter and through the phone
- Handling exchanges and refunds and receipts in a quick and efficient manner
- Collecting payments and bag purchases for customers and maintaining accurate cash drawer
- Taking a tally of the cash in the cash register when required during a shift and produce transactions reports
- Resolving customer complaints, guiding them and providing relevant information
HEAD CATERER
KWANDAP LOGISTICS
01.2018 - 08.2018
- Preparing ingredients for recipes
- Monitoring the quality of food and services and making sure food outlets perform well
- Cooking on-sight at events and serving food to guests at table side or through buffet
- Making sure that whatever is cooked or served to the customer is of good quality and within the budget and also maintaining high standards of hygiene and to the customers satisfaction
WAITRESS, RECEPTIONIST
TOPAZ HOTEL
08.2017 - 09.2017
- Communicate with customers to resolve or to ensure satisfaction
- Take orders and serve food and beverages
- Providing detailed information on menus, multitasking various Front-of-the-house duties and collecting bills
- Deliver guests bill and thank them for dining at the restaurant
- Deliver food and beverages to guests in a timely manner
- Take food and beverage orders
- Clearing dirty dishes from the table, Dealing with bookings by phone, email or face to face, receiving guests to the hotel by greeting them warmly and attending to the enquiries and also answer inquiries over the phone
- Completing procedures when guests arrive and leave
- Rooms allocation and handling room keys
- Preparing bills and taking payments, keeping clear and comprehensive records of guests room booking and billing for accountability and future references
- Maintaining orderliness at the front desk by arranging documents accordingly and keeping the front office desk clean at all times
- Taking and passing on messages to guests
- Dealing with special requests from guests
- Answering questions on what the hotel offers and its surrounding areas
- Dealing with problems or complaints and build a good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a courteous manner to protect the image of the hotel
FOOD SERVICE ATTENDANT
RUBIS ENJOY IMAARA CAFE
- Assisting in preparing food and drinks
- Managing and maintaining customer orders effectively
- Maintaining an inventory of all salable items
- Handling all guests complaints and concerns
- Performing other duties such as receiving and delivering food to far away customers
- Assisting customers in choosing whats on the menu and giving them the better options
- Cleaning and restocking all room services areas on a daily basis
- Operating cash register during service times snd counting cash draws after each meal and also preparing cash report and deposit
Education
DIPLOMA - HOSPITALITY MANAGEMENT
ZETECH UNIVERSITY
Nairobi, Kenya01.2016
CERTIFICATE - COMPUTER APPLICATION
ZETECH UNIVERSITY
Nairobi, Kenya04.2014
HIGH SCHOOL DIPLOMA - HOSPITALITY MANAGEMENT
AIC LITEIN GIRLS
Nairobi, Kenya01.2012
KENYA CERTIFICATE OF SECONDARY EDUCATION -
AIC LITEIN GIRLS
Kenya01.2012
KENYA CERTIFICATE OF PRIMARY EDUCATION -
TENWEK BOARDING PRIMARY SCHOOL
Kenya01.2008
Skills
- Attention to details
- Excellent interpersonal skills
- Food handling
- Recommend menu items
- Menu memorization
- Menu recommendations
- Order management
- Customer service
Certification
- Zetech University, Diploma in Hospitality Management, 09/01/14 - 06/30/16
- Zetech University, Certificate in Computer Application, 01/01/14 - 04/30/14
Professionalsummary - Personalprofile
Motivated Food Server skilled in building loyal customer following by greeting guests, recalling names of repeat customers, and consistently providing excellent dining experience. Menu expert, adept at helping guests make selections based on food preferences.
Languages
English, Conversational
References
- Mr. Martin Butita, Lecturer, Zetech University, 0713313666, martin.butita@zetec.ac.ke
- Dorothy Chelangat, Riara Group of Schools, Kenya, 0700722049, dorothy.mutai@gmail.com
- Liem Thahn Nguyen, Delices Restaurant - Upperhill, 0712818709, linguyenthahn99@gmail.com
Hobbies and Interests
- Travelling
- Cooking
- Experiencing new cultures and new languages
- Playing lawn tennis
- Listening to music
Timeline
CASHIER
DELICES RESTAURANT, UPPERHILL
10.2018 - 10.2019
HEAD CATERER
KWANDAP LOGISTICS
01.2018 - 08.2018
WAITRESS, RECEPTIONIST
TOPAZ HOTEL
08.2017 - 09.2017
FOOD SERVICE ATTENDANT
RUBIS ENJOY IMAARA CAFE
DIPLOMA - HOSPITALITY MANAGEMENT
ZETECH UNIVERSITY
CERTIFICATE - COMPUTER APPLICATION
ZETECH UNIVERSITY
HIGH SCHOOL DIPLOMA - HOSPITALITY MANAGEMENT
AIC LITEIN GIRLS
KENYA CERTIFICATE OF SECONDARY EDUCATION -
AIC LITEIN GIRLS
KENYA CERTIFICATE OF PRIMARY EDUCATION -
TENWEK BOARDING PRIMARY SCHOOL
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