Careen Olomi
Arusha
Summary
Information Technology specialist with training and practice of Computer Information Technology profession and also as a Customer Engagement Executive. Passionate about promoting ideas that will encourage people, organizations and governments to invest more in technology so as to perform their functions well in accuracy, efficiency and under maximum security through implementations of advanced technology.
Overview
2026
2026
years of professional experience
Work History
IT Support Intern
TANESCO
- Providing users with direct technical assistance on IT related activities
- Installing, configuring and maintaining the organization's network
- Administering the internet and telephone systems
- Providing users with application updates provided by the head office
- Assisting the manager in maintaining the regional network in various offices of different locations
- Maintain and repair the computer's hardware and software infrastructures
- Educate the users of methods to help set up the system and resolve basic issues
- Diagnosing and troubleshooting hardware and software faults
- Setting up users accounts and profiles and solving password issues
- Conducting safety and security checks on the computer equipment
Customer Engagement Executive
Sunking
01.2023 - Current
- Trained 47 new outsourced agents for welcome call and inbound campaign at ISON.
- Preparing the agents monthly and annual reports, highlighting focus areas on Quality assessment and Litmos learning path
- Educating customers on how to operate the products and the payment process
- Ensuring customer satisfaction by making sure that the product reached them safely and if installation was properly done
- Dealing with resolving and escalating fraud cases from the field team
- Operating looker database to provide agents with access to daily reports
- Training agents and new company's branches in different countries on how to operate the welcoming call process
- Data collection from the customers to give the program team feedback on products and processes improvement
- Dealing with different customer queries and resolving issues by troubleshooting product faults and escalating customer issues for further assistance
- Allocating customers to their respective area business managers and shop location for solutions requiring physical assistance
Education
Bachelor of Science - Computer Information Systems
Kenya Methodist University
04.2025
Certificate, Diploma, Advanced Diploma - Business Information Technology
Graffins College
Secondary Level Education (O-Level) -
Kibosho Girls Secondary School
11.2016
Skills
- Telecommunication and networking
- Hardware and software maintenance
- Database system management
- Project Management
- System analysis
- Network administration
- Multimedia and graphics
- Network security
- Data processing
- Operating digital electronics and artificial intelligence
- System security and audit
- Troubleshooting
- Adaptable and receptive
- Teamwork
- Excellent communication
- Planning and organizing skills
- Java
- SQL
Languages
English
Swahili
Hobbies and Interests
- Technological innovations & Creativity
- Community Service
- Nature and Environment
- Data Management
References
Steven Sivitiecki| Customer Engagement Manager, Sunking Tanzania
P.O Box 410 Arusha, Tanzania| Tel +255762608604
Email: stephen.sivitieck@sunking.com
Leonad Mushi| Manager,Welcome call & Telesales | Sunking Tanzania
P.O. Box 410, Arusha, Tanzania | Tel: +255 76 289 9508
Email: lenard.mushi@sunking.com
Judith Exsuper Urio| Coordinator of Tanzania Sustainable Development Platform | UNA
P.O. Box 9182 | Tel: +255 752679913 |+255719 086 727
Email: judiesuper135@gmail.com
Bruno Minja| Assistant Regional Business Application Officer (RBAO)| TANESCO ARUSHA
P.O. Box 57, Arusha, Tanzania | Tel: +255 684 345 172
Email: brunominja@tanesco.co.tz
Timeline
Customer Engagement Executive
Sunking
01.2023 - Current
Certificate, Diploma, Advanced Diploma - Business Information Technology
Graffins College
Secondary Level Education (O-Level) -
Kibosho Girls Secondary School
IT Support Intern
TANESCO
Bachelor of Science - Computer Information Systems
Kenya Methodist University
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