Candice Scherbik
Delaware
Summary
Energetic and customer-focused professional with strong time management skills, excellent computer aptitude, and outstanding telephone etiquette. Thrives in fast-paced and dynamic environments, excelling in providing customer support through active listening and problem-solving, even in high customer volume situations. Proven track record showcases exceptional results in schedule adherence and achieving company performance goals.
Overview
11
11
years of professional experience
Work History
Customer Service Executive
Freelancer
06.2021 - Current
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations
- Recruited and trained new employees to meet job requirements.
- Trained team of 5+ to deliver outstanding customer service, boosting customer satisfaction ratings 60%
- Email support for various ecommerce companies
Customer Service Representative
In Call HR
04.2015 - 02.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Chat Support Specialist
Delphi Group
03.2017 - 01.2021
- Assisted customers in navigating company website features, resulting in improved user experience and customer retention rates.
- Delivered exceptional service quality with empathetic and attentive communication skills.
- Provided constructive suggestions on how to enhance user interface design based on customer feedback received during chat sessions.
- Enhanced customer satisfaction by providing timely and accurate resolutions to technical issues.
Customer Care Representative
Saf Llc
02.2014 - 02.2015
- Recognized and acted on selling opportunities, increasing revenue while providing suitable solutions for customer requirements.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Provided top-notch customer service by addressing and resolving customer complaints resulting in a 20% decrease in customer churn.
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
Education
Bachelor of Commerce -
Catholic University
Skills
- Phone Etiquette
- Conflict Resolution
- HIPAA Compliance
- Microsoft Office
- Multitasking and Prioritization
- Data Entry
- Training and Development
- Teamwork and Collaboration
- Policies and Procedures Adherence
- Time Management
- Call Documentation, inbound and outbound calling
- Establishing and Maintaining Customer Relationships
- Social Media Community management
- Email Support
- Chat Support
Timeline
Customer Service Executive
Freelancer
06.2021 - Current
Chat Support Specialist
Delphi Group
03.2017 - 01.2021
Customer Service Representative
In Call HR
04.2015 - 02.2021
Customer Care Representative
Saf Llc
02.2014 - 02.2015
Bachelor of Commerce -
Catholic University
Similar Profiles
Ella BalderramaElla Balderrama
Personal Trainer at FreelancerPersonal Trainer at Freelancer
LUAN PAULINO DA SILVALUAN PAULINO DA SILVA
Helpdesk / Suporte Nível 1 E Automação Python at FreelancerHelpdesk / Suporte Nível 1 E Automação Python at Freelancer
Poojitha Reddy NallaPoojitha Reddy Nalla
Data Annotator at FreelancerData Annotator at Freelancer
Yahya AljohaniYahya Aljohani
Filmmaker at FreelancerFilmmaker at Freelancer
Bryan BurnsideBryan Burnside
Insurance Agent at Kemper InsuranceInsurance Agent at Kemper Insurance