Camilla Waluse

Medical and Benefits Administration. Welfare and Employee Experience

• Successfully led medical renewals for Kenya, Uganda, and expatriate medical cover, ensuring smooth policy transitions while aligning with business needs.
• Negotiated medical insurance contracts within the allocated budget, delivering cost efficiency, and optimized employee benefits.
• Spearheaded the Employee Welfare Fund's growth, increasing registered membership by 35% through awareness campaigns and process improvements.
• Enhanced Service Level Agreement (SLA) performance by identifying process gaps, implementing targeted solutions, and driving SLA compliance from 35% to 90% within the review period.
• Reduced medical reimbursement turnaround time by collaborating with insurers to streamline approvals, cutting delays by 90% (you can insert a figure if you have it).
• Designed and executed quarterly benefits utilization reviews, enabling leadership to make data-driven decisions on medical policy adjustments.
• Implemented new maternity and paternity claims processes, reducing documentation hurdles, and improving employee satisfaction scores.
• Standardized benefits administration across Kenya and Uganda, ensuring compliance and consistency in service delivery.
• Digitized welfare registration and tracking, making it easier for employees to sign up and monitor contributions.
• Coordinated employee engagement initiatives (wellness talks, Movember challenge, Steptember challenge for all markets, hiking events), boosting participation and awareness across multiple markets.

• Administered daily employee benefits, serving as primary liaison with insurance providers in Kenya and Uganda.
• Ensured 100% compliance with SLAs by processing employee life cycle changes within agreed timelines.
• Streamlined insurance claims management, reducing turnaround times and enhancing employee satisfaction.
• Conducted quarterly wellness reviews and new hire orientations to improve awareness of medical coverage.
• Designed benefits communication and training sessions, increasing employee engagement with available options.
• Oversaw timely processing of staff welfare claims, reinforcing trust in HR processes during critical times.
• Guided expatriate employees through work authorization processes, ensuring document accuracy and timely submission.
• Maintained visa records and advised internal teams on compliance with immigration policies.

• Executed end-to-end offboarding, including exit letters, system access revocation, and final document dispatch.
• Managed processing of employee letters, ensuring timely resolutions for promotions, confirmations, and resignations.
• Maintained accurate HR records in BOB system to ensure compliance and facilitate access for stakeholders.
• Filed quarterly employee returns with National Employment Authority to comply with Employment Act requirements.

• Organized HR filing system to maintain confidentiality and clear labeling.
  Updated staff personal files to ensure accurate records management.
  Engaged in recruitment process by scheduling interviews and conducting preliminary assessments.
  Drafted HR policy documents and procedures to improve team functionality.
  Produced reports and developed presentations for effective internal communication.
  Oversaw inventory storage management for efficient resource utilization.