CALEB S. GAKUNJU

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Responsible for remittance, digital, and transactional banking portfolios for the UBA East and Southern Africa (ESA) region.
• Lead and oversee the execution of the Digital Banking strategy across five countries within the East and Southern Africa Region for UBA.
• Accomplishments:
• Built a profitability analysis model for web acquiring and restructured the pricing model to ensure product profitability.
• Developed and implemented initiatives to achieve profitability across key product lines in digital banking.
• Fast-tracked closure of new and long-outstanding projects, and initiated high-impact projects to enhance collections and mine value chains: Verve Issuance, SMS aggregator migration, MPESA account alias, USSD, LEO chatbanking, PAPSS Currency Marketplace, PAPSS IPS, Pesalink, KRA, e-Citizen, Airtel Money, etc.

• Responsible for Payments business, operations, and technical functions under the commercial division; responsible for innovating and developing new and reviewing existing digital and electronic payments ecosystems to drive the Bank of Kigali's vision of digital transformation
• Developed and executed the digital business strategy to maintain a lead in the market share.
• Formulate and execute innovative digital payment products to meet revenue targets and improve customer experience
• Provide leadership, mentorship, and facilitated staff personal and career growth in line with Bank's strategy
• Coordinate and supervise maintenance and growth of existing digital systems i.e Agency, POS, ATMs, Card business, e-Commerce, Mobile and Internet Banking, etc to ensure quality service

Accomplishments:

• Awarded Mastercard East Africa - FASTEST GROWING MPGS PARTNER IN EAST AFRICA 2022
• Ensured improvement of ATM, POS, Agency, and card uptime from an average of 60% up to 99.98% uptime
• Implemented key process improvements to improve customer experiences on credit card payments and prepaid reloads
• Achieved growth targets of up to over 70% and 50% y-o-y NFI growth in acquiring business in 2021 and 2022 respectively.
• Oversaw implementation & delivery of key projects: Android POS, Loyalty program & Postilion active-active, the rollout of new DN-Series ATMs and launch of BK-Arena co-branded cards.
• Core Banking System migration from Amplitude/Sopra to T24 R 20
• Led the integration of Cards with CBS and Channels

• Responsible for overall support, maintenance of existing, and implementation of new projects in digital channel ecosystems
• Coordinate and supervise the support and maintenance of the existing digital systems i.e Cards systems, ATMs, e-Commerce, Mobile and Internet Banking to ensure quality service
• Lead implementation of all technical projects related to Payment card systems
• Provide leadership, and mentorship, and ensure personal and career growth of department staff in line with the Bank's strategy

Accomplishments:

• Improvement of system up-time to an average of more than 99%
• Reduced system availability-related card authorizations declines to < 0.5%
• Reduced e-commerce and ATM fraud
• Led integration of payment card with mobile and internet banking channels
• Finacle Core banking upgrade from F7 to F10
• Migration of Prepaid platform from TPP to on-premise
• Card management system upgrade from Narada to Customer One
• CMS and Switch migration from Customer One to Way4

• Responsible for overall support, maintenance of existing and implementation of new projects on the Way4 switch
• Technical support lead for Way4 card management system - responsible for tracking and resolution of tickets
• Coordinate and supervise the maintenance of the existing systems for Issuing and acquiring - Merchant POS, ATM, and Payment cards to ensure quality of service
• Provide leadership, and mentorship, and enable personal and career growth of staff in line with Bank's strategy

Accomplishments:

• Completed integration testing and certication with key partners: Amex, Rswitch, and Kenswitch
• Worked with the IT development and innovations team to design, develop, test, implement, and support new card system solutions
• Led the design, procurement, and implementation of the IPSL as the technical representative for Equity Bank