CALEB NGARE KARANJA
HOUSEKEEPING TEAM LEADER
Nakuru,31
Summary
Diligent and results-driven Housekeeping Team Leader with over two years of experience overseeing and coordinating cleaning operations. Adept at managing teams to deliver exceptional service, ensuring cleanliness and order in accordance with industry standards. Seeking a challenging role to leverage leadership skills and enhance efficiency, promoting a pristine and welcoming environment for clients.
Overview
6
6
years of professional experience
11
11
Certifications
1
1
Language
Work History
Housekeeping Team Leader
Al Asmakh Facilities Management Company
- Worked with Front Desk and Maintenance Departments regarding the status of rooms and common areas ensuring that guest requirements are met according to Hotel policy
- Assisted the Housekeeping Manager in the daily checking of guest rooms and designated staff areas, public areas maintaining cleanliness standards
- Ensured guest lost items are secured and policies followed
- Carried out opening and closing procedures including hosting morning meeting, staff warm up and assigning rooms and tasks
- Assisted with team member orientation and training within the department
- Attended meetings as requested and contribute new ideas to the overall success of the operation
- Led by example and communicate with all team members in a fair and respectful way
- Inspired team to achieve high standards of work and guest care
- Followed emergency procedures
- Ensured guest comments and feedback are acknowledged and followed up promptly
- Ensured consistently high operating standards in every area of Housekeeping as identified by the hotel brand standards
- Upheld the hotel's confidentiality and security standards
- Ensured employees are informed daily about priorities to personalize service
- Reported and followed up on any maintenance defects or other issues
- Managed and trained Room Attendants and other Team Members to ensure their performance is to the standards required
- Managed, efficiently, stock control and the maintenance of equipment
- Scheduled and supervised deep cleaning and any other projects
- Ensured that all assigned areas are always meeting the client specifications through regular inspections and should always pass any joint audit performed by the client.
Housekeeping Team Leader
Al Asmakh Facilities Management
05.2022 - 08.2023
- Directed and supervised cleaning staff to ensure tasks are completed efficiently and according to standards
- Created work schedules, assigning tasks, and managing staffing levels to meet cleaning requirements
- Provided training to new cleaning staff and ensuring all employees are familiar with proper cleaning procedures and safety protocols
- Inspected work areas to ensure cleanliness and adherence to established standards
- Monitored and ordered cleaning supplies and equipment as needed, maintaining proper stock levels
- Assisted in budget planning and monitoring expenditures related to cleaning supplies and personnel
- Addressed and resolved any issues or complaints related to cleaning services promptly and effectively
- Ensured that cleaning equipment is properly maintained and in good working condition
- Liaised with clients or facility managers to understand specific cleaning requirements and addressing any concerns
- Maintained records of cleaning activities, inventory, and personnel performance
- Ensured that cleaning staff follows safety regulations and guidelines while performing their duties
- Conducted regular performance evaluations for cleaning staff and providing feedback for improvement
- Enforced company policies and procedures related to cleaning services
- Handled unexpected issues or challenges that may arise during cleaning operations.
Housekeeping Attendant
Eagle Palace Hotel
05.2021 - 04.2022
- Checked rooms for supplies and restocking items like toilet paper or soap
- Maintained regular communication with other housekeeper attendants and management
- Prevented cross-contamination within the guests' room and throughout the building by observing colour coding
- Greeting guests and responding to their concerns or questions
- Swept, vacuumed, and mopped floors regularly
- Dusted and polished furniture and other items in the room
- Maintained a clean, stocked, and organized housekeeping cart
- Changed sheets, pillowcases, and blankets
- Emptied the garbage
- Restocked drinks and food items in the room's minibar
- Checked the room for technical or safety issues and reporting them to maintenance
- Cleaned and maintaining public areas within the building, such as the lobby.
Housekeeping Attendant
Mediheal Group Of Hospitals
06.2017 - 01.2019
- Assembled materials and supplies from the supply room and transports them to the work area
- Replenished supplies of soap, towels, and other dispensable items
- Reported mechanical failures or negative conditions observed in assigned area to the Director or Linen Aide
- Gathered and disposing of trash, washes wastebaskets and large refuse containers, and relines with plastic bags
- Removed soiled linens
- Periodically polished floors with a buffing and polishing machine
- Cleaned patient rooms, bathrooms, and common areas such as waiting rooms and cafeterias
- Made beds, changed linens, and emptied waste baskets in patient rooms
- Cleaned and sterilized medical equipment, such as surgical instruments, stethoscopes, thermometers, and syringes when instructed by the doctor.
Education
Bachelor of Science in Physics and Chemistry - Science Education
Egerton University
Nakuru, Kenya 09.2015 - 2016.08
Kenya Certificate of Secondary Education -
Kirogo Boy's High School
Murang'a,Kenya 01.2011 - 2014.11
Kenya Certificate of Primary Education - Junior High Education
Voi Primary SchoolVoi,Kenya
Voi,Kenya 01.2002 - 2010.12
Skills
Conflict Resolution
Certification
• Certificate of Proficiency in Basic First Aid - Elementary First Aid, Emergency Control Maritime Training BV (ECMT), dba STCW.online, Rotterdam, 045
Interests
Reading about Efficient Cleaning Techniques
Gardening
Team Sports
Fitness Activities
Volunteer Work in Community Cleanup Events
Photography
Coursework
- Diploma In Alternative Dispute Resolution
- Certificate in Housekeeping Tasks and Procedures
- Certificate in Implementation of HACCP Food Safety System In the Food Processing Industry
- Certificate in Fundamentals of Manual Handling
- Certificate in business etiquette and professionalism
Travel Documents
- Valid Passport
- Valid C1D Visa
- Government Of Bermuda,Bermuda Shipping and Maritime Authority Seafarer Medical Fitness Certificate
- Valid Covid 19 Vaccination Certificate
- Police Clearance Certificate
References
References available on request.
Accomplishments
- Implemented new scheduling procedures, resulting in a significant increase in staff productivity and a reduction in overti
- Implemented new scheduling procedures, resulting in a significant increase in staff productivity and a reduction in overtime costs.
- Received consistently high ratings on cleanliness and service, resulting in a remarkable increase in positive guest feedback over the past year.
Timeline
Housekeeping Team Leader
Al Asmakh Facilities Management
05.2022 - 08.2023
Housekeeping Attendant
Eagle Palace Hotel
05.2021 - 04.2022
Housekeeping Attendant
Mediheal Group Of Hospitals
06.2017 - 01.2019
Bachelor of Science in Physics and Chemistry - Science Education
Egerton University
09.2015 - 2016.08
Kenya Certificate of Secondary Education -
Kirogo Boy's High School
01.2011 - 2014.11
Kenya Certificate of Primary Education - Junior High Education
Voi Primary SchoolVoi,Kenya
01.2002 - 2010.12
Housekeeping Team Leader
Al Asmakh Facilities Management Company
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