Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Calvin Jepleting

Kapsabet

Summary

Highly-qualified Housekeeping Supervisor offering two years of hospitality experience as well as in-depth knowledge of customer service having successfully worked in the banking industry for seven years. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.

Overview

14
14
years of professional experience

Work History

Housekeeping Supervisor

Eden Springs Hotel
Kapsabet
11.2021 - Current
  • Adhered to safety protocols by enforcing proper equipment usage and reducing safety cases to about 0%
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Evaluated employee performance and developed improvement plans.
  • Increased employee performance by 25% through effective supervision and training.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Developed and maintained comprehensive inventory system to track equipment and supplies thus ensuring there was no wastage.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Completed schedules, shift reports, and other business documentation.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Addressed customer feedback and complaints to maximize satisfaction. leading to an improvement in customer satisfaction rate by 50%

Receptionist

Baraton College
Kapsabet
01.2017 - 01.2018
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintained confidentiality of information regarding clients and company.
  • Managed multiple tasks and met time-sensitive deadlines.

Senior Teller

Sidian Bank
Naivasha
12.2014 - 11.2016
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Coached and trained five new bank tellers.
  • Managed shift schedule for team of six
  • Performed general teller duties for drive-thru line.
  • Maintained, organized and stocked teller window areas.
  • Earned 100% commission in sales referrals and participated in product sales campaigns.
  • Politely assisted over 200 customers per day in fast and high-pressure environment.
  • Managed overdraft reports and performed audits.
  • Handled foreign currency and performed currency transaction reports.

Service Delivery Officer

Sidian Bank
Bungoma
01.2012 - 11.2014
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Microfinance Officer

Sidian Bank
Bungoma
09.2009 - 12.2011
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
  • Checked appraisals, title information and insurance documents for each property.
  • Adhered to banking standards and government lending guidelines for loan services.
  • Optimized credit approval and collection processes, improving operational efficiencies by over 50%.

Education

Bachelor of Arts - Education

Kisii University
Eldoret Campus, Kenya
09.2021

Diploma - Cooperative Management

Co-operative College of Kenya
Nairobi, Kenya
04.2009

Kenya Certificate of Secondary Education - Secondary Education

Nasokol Girls Secondary School
West Pokot, Kenya
12.2005

Skills

  • Profound ability to anticipate guests’ needs and respond appropriately
  • A Keen eye for detail
  • Service-oriented
  • Creative problem solver
  • Effective Planner
  • Microsoft Office
  • Customer Service
  • Room Occupancy Maintenance
  • Team leadership
  • Quick learner
  • Exceptional communication skills
  • Ability to multitask
  • Excellent organizational skills
  • Excellent written and verbal communication skills
  • Cleaning Techniques
  • Sorting And Washing Laundry
  • Quality Control Guidelines
  • Staff Training
  • Department Coordination
  • Customer Relationship Management
  • Room Turnover
  • Employee Evaluation

Accomplishments

  • Supervised team of 7 staff members.
  • Led my team to being awarded the best customer service agents
  • Achieved quarterly sales targets
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Awarded the best customer service champion at sidian bank
  • Successfully mentored one of the tellers to being appointed to a senior position.

Timeline

Housekeeping Supervisor

Eden Springs Hotel
11.2021 - Current

Receptionist

Baraton College
01.2017 - 01.2018

Senior Teller

Sidian Bank
12.2014 - 11.2016

Service Delivery Officer

Sidian Bank
01.2012 - 11.2014

Microfinance Officer

Sidian Bank
09.2009 - 12.2011

Bachelor of Arts - Education

Kisii University

Diploma - Cooperative Management

Co-operative College of Kenya

Kenya Certificate of Secondary Education - Secondary Education

Nasokol Girls Secondary School

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Calvin Jepleting