Byron Samuel Muiruri Chege
Nairobi
Summary
Hardworking and reliable cashier with extensive experience in cash register operations, merchandise stocking, and providing exceptional customer service. Highly organized, honest, proactive, and punctual team player. Known for maintaining speed, accuracy, and courtesy under pressure. Strengths include cash handling, POS system operation, and exceptional customer interaction skills. Proven track record of contributing to customer satisfaction improvement through prompt and efficient service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cashier
Gift Fries
Umoja
11.2023 - 08.2024
- Processed cash and card transactions efficiently, ensuring a smooth checkout experience for customers
- Engaged with customers to provide recommendations and resolve issues
- Utilized Excel to track daily sales and analyze transaction trends for inventory management.
Manager
Simply Still Water Vending Station
Umoja
01.2021 - 12.2022
- Oversaw daily operations, ensuring a consistent supply of water and excellent customer service
- Managed inventory levels, ordered supplies, and maintained accurate financial records
- Trained and supervised staff to ensure high-quality service and operational efficiency.
Insurance Claims Officer
Nairobi West Hospital
Nairobi
12.2019 - 01.2020
- Processed insurance claims from NHIF and other organizations, ensuring compliance with regulations and accuracy in documentation
- Communicated effectively with patients and insurance companies to resolve claims-related inquiries.
Mall assistant and product promoter
Prestige Mall (Nakumatt Supermarket)
Ngong' Road
12.2015 - 05.2016
- Worked for Ocean foods distributors as a promoter for Shark energy drink and later served as a grocery assistant
Education
Bachelor of Commerce in Finance (In Progress) -
Kenyatta University
Nairobi, Kenya12.2024
Data Analytics (Continuing Student) -
ALX Programme
Nairobi, KenyaSkills
- Cash Handling
- Operational Management
- Accounting Knowledge
- Customer Service
- Data Analytics
- Proficient in Microsoft Office 365
- Advanced Excel Skills
- Data Analysis
- Financial Modelling
- Conditional Formatting
- Macros and Automation
- Object-Oriented Programming
- Web Development
- Insurance Claims Knowledge
- ICD-10 Proficiency
- POS Systems skills
- Processing transactions
- Managing inventory
- Customer Management
- Reporting sales
- Error Resolution
- Systems navigation
- Processing payments
- Training and Support
- Data Entry
- trained in Tremol and Square POS
Affiliations
- Transporting and delivering Poultry produce and Pigs for Edisam Poultry Farm.
- Part-time delivery guy for Simply Still Water Vending Station.
Accomplishments
- Improved efficiency: Achieved a reduction in transaction times by 20% at Gift Fries, enhancing customer flow during peak hours.
- Reduced errors: Maintained a cash handling error rate of less than 0.5% through diligent attention to detail in transactions.
- Customer Satisfaction: Contributed to a 15% increase in positive customer feedback through outstanding service and effective problem resolution.
- Operational Management: Successfully served and handled accounts for Simply Still Water Vending Station for one and a half years, ensuring a consistent supply of water and maintaining a customer satisfaction rating of 95%.
Certification
- 8-week ALX Foundations leadership and soft skills training.
Timeline
Cashier
Gift Fries
11.2023 - 08.2024
Manager
Simply Still Water Vending Station
01.2021 - 12.2022
Insurance Claims Officer
Nairobi West Hospital
12.2019 - 01.2020
Mall assistant and product promoter
Prestige Mall (Nakumatt Supermarket)
12.2015 - 05.2016
Bachelor of Commerce in Finance (In Progress) -
Kenyatta University
Data Analytics (Continuing Student) -
ALX Programme
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