Byron Samuel Muiruri Chege
Nairobi
Summary
Dynamic professional with extensive experience at Papa John's Pizza, excelling in cash handling and customer service. Proven track record in operational management and inventory control, utilizing advanced Excel techniques for data analysis. Recognized for enhancing customer engagement through effective upselling strategies, consistently achieving sales targets.
Overview
10
10
years of professional experience
1
1
Certification
Work History
cashier, team member
Papa John's Pizza
Nairobi, Kenya
11.2024 - 10.2025
- Acquired hands-on experience in high-volume food service operations.
- Processed customer transactions efficiently using Syrve point-of-sale technology.
- Delivered accurate order assembly during peak hours at makeline and cut table.
- Managed inventory levels, restocking popular items through Syrve's tracking features.
- Maintained organized checkout area to improve service efficiency.
- Handled loyalty points and promotions via Papa John’s Pizza app to enhance customer engagement.
- Implemented upselling techniques, consistently achieving an average spending target of Ksh. 1,800, depending on the daily a.m. or p.m. targets.
- Ensured accurate processing of all customer orders, including those from Uber Eats, Glovo, and Bolt Food.
- Experience in handling aggregators like Uber Eats, Bolt Food, Glovo, and portable POS, Pesapal, and Network.
Cashier
Gift Fries
Umoja
11.2023 - 08.2024
- Processed cash and card transactions efficiently, ensuring a smooth checkout experience for customers
- Engaged with customers to provide recommendations and resolve issues
- Utilized Excel to track daily sales and analyze transaction trends for inventory management.
Manager
Simply Still Water Vending Station
Umoja
01.2021 - 12.2022
- Oversaw daily operations, ensuring a consistent supply of water and excellent customer service
- Managed inventory levels, ordered supplies, and maintained accurate financial records
- Trained and supervised staff to ensure high-quality service and operational efficiency.
Insurance Claims Officer
Nairobi West Hospital
Nairobi
12.2019 - 01.2020
- Processed insurance claims from NHIF and other organizations, ensuring compliance with regulations and accuracy in documentation
- Communicated effectively with patients and insurance companies to resolve claims-related inquiries.
Mall assistant and product promoter
Prestige Mall (Nakumatt Supermarket)
Ngong' Road
12.2015 - 05.2016
- Worked for Ocean foods distributors as a promoter for Shark energy drink and later served as a grocery assistant
Education
Bachelor of Commerce - Finance
Kenyatta University
Nairobi, Kenya12-2025
Data Analytics -
ALX Programme
Nairobi, KenyaSome College (No Degree) - Data Science
Digital Regenesys
GTC Skills
- Cash handling and transaction processing
- Operational management
- Accounting principles
- Customer service and support
- Data analytics and reporting
- Microsoft Office 365 proficiency
- Advanced Excel techniques
- Financial modeling
- Conditional formatting expertise
- Macros and automation skills
- Object-oriented programming
- Web development fundamentals
- Insurance claims processing
- ICD-10 coding knowledge
- POS systems expertise
- Inventory management
Certification
8-week ALX Foundations leadership and soft skills training.
Accomplishments
- Improved efficiency: Achieved a reduction in transaction times by 20% at Gift Fries, enhancing customer flow during peak hours.
- Reduced errors: Maintained a cash handling error rate of less than 0.5% through diligent attention to detail in transactions.
Activities
- Transporting and delivering Poultry produce and Pigs for Edisam Poultry Farm.
- Part-time delivery guy for Simply Still Water Vending Station.
Timeline
cashier, team member
Papa John's Pizza
11.2024 - 10.2025
Cashier
Gift Fries
11.2023 - 08.2024
Manager
Simply Still Water Vending Station
01.2021 - 12.2022
Insurance Claims Officer
Nairobi West Hospital
12.2019 - 01.2020
Mall assistant and product promoter
Prestige Mall (Nakumatt Supermarket)
12.2015 - 05.2016
Bachelor of Commerce - Finance
Kenyatta University
Data Analytics -
ALX Programme
Some College (No Degree) - Data Science
Digital Regenesys