Busolo Ahuguya Cindy
Customer Success Executive
Summary
Experienced customer centered executive with a proven track record in managing key accounts and cultivating long-term client relationships. Proficient in handling multiple high-value accounts, delivering tailored solutions to meet client needs. Demonstrated proficiency in strategic planning and negotiation, leading to exceptional client satisfaction and retention.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Key Accounts Manager
MT KENYA BEER DISTRIBUTORS LIMITED
06.2022 - 06.2023
- Boosted client satisfaction by developing and maintaining strong relationships with key accounts.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Ensure successful product listing within key accounts.
- Undertook customer visits via a predetermined itinerary, ensuring positive relationships are cultivated.
- Collaborated with finance department to ensure all accounts are reconciled and appropriate credit limits and statements are availed on time.
- Tracked key performance metrics regularly, ensuring constant improvement in account management strategies over time.
- Identified new business opportunities by analyzing industry trends and competitor activities.
- Developed a comprehensive understanding of customers'' needs, enabling targeted up-selling and cross-selling efforts.
- Conducted regular account reviews to monitor progress, identify opportunities, and address concerns.
Sales Analyst
D.O STORES LIMITED
02.2020 - 06.2022
- Supported sales team performance by creating effective tracking tools and systems for monitoring progress.
- Developed custom dashboards for management, enabling real-time tracking of critical KPIs without manual intervention required.
- Generated bar graphs, trend lines, and pie charts to represent sales data.
- Identified new market opportunities through comprehensive industry research and analysis.
- Increased sales efficiency by streamlining data analysis and reporting processes.
- Provided valuable insights to management with detailed competitor analysis and market assessments.
Sales Analyst
HAVEN DISTRIBUTORS LIMITED
03.2018 - 01.2020
- Supported sales team performance by creating effective tracking tools and systems for monitoring progress.
- Developed custom dashboards for management, enabling real-time tracking of critical KPIs without manual intervention required.
- Generated bar graphs, trend lines, and pie charts to represent sales data.
- Identified new market opportunities through comprehensive industry research and analysis.
- Increased sales efficiency by streamlining data analysis and reporting processes.
- Provided valuable insights to management with detailed competitor analysis and market assessments.
- Improved forecasting accuracy by analyzing historical sales data and identifying patterns for future projections.
Sales Team Leader
Jayden
02.2017 - 02.2018
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed a high-performing sales team, consistently achieving and surpassing set targets.
- Led weekly sales meetings to review performance metrics and develop action plans for continuous improvement.
- Analyzed market trends and competitor activity to identify new business opportunities for the team.
- Forecasted sales to management and collaborated to build effective sales team.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Sales Executive/ Team Leader
G.A.P Marketing
01.2013 - 02.2015
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Improved product offerings by gathering customer feedback and working closely with product development team.
- Drove revenue growth, leveraging in-depth product knowledge to offer customized solutions.
Education
Bachelor of Arts - Library Science
Kenyatta University
Nairobi 05.2012 - 12.2016
Skills
Critical thinking abilities
Client relationship management
Client onboarding process
Sales negotiations
Sales process optimization
Excellent communication
Timeline
Key Accounts Manager
MT KENYA BEER DISTRIBUTORS LIMITED
06.2022 - 06.2023
Sales Analyst
D.O STORES LIMITED
02.2020 - 06.2022
Sales Analyst
HAVEN DISTRIBUTORS LIMITED
03.2018 - 01.2020
Sales Team Leader
Jayden
02.2017 - 02.2018
Sales Executive/ Team Leader
G.A.P Marketing
01.2013 - 02.2015
Bachelor of Arts - Library Science
Kenyatta University
05.2012 - 12.2016
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