Understanding the mental well being of others
Bryan Machuka Atika
Health Assistant
Mombasa
Summary
Health professional prepared to bring high level of care and efficiency to team. Extensive experience with patient care and administrative tasks, contributing to seamless workflow. Valued for collaborative teamwork and ability to adapt to changing healthcare environments. Proficient in patient communication and clinical support.
Overview
16
16
years of professional experience
Work History
Health Assistant
Ulti Smile Medical and Dental Center
01.2023 - Current
- Provided emotional support to patients and families, fostering a more comfortable healthcare environment.
- Collaborated with other healthcare professionals to provide comprehensive services tailored to each individual's needs.
- Enhanced patient care by providing efficient and compassionate support to healthcare professionals.
- Assisted with diagnostic procedures, ensuring timely results and accurate diagnosis.
- Educated patients and families on basic health practices, medication adherence, and wellness strategies.
- Provided administrative support, including medical record organization, appointment scheduling, and inventory management.
- Assisted in community health programs, including vaccination drives, health screenings, and wellness campaigns.
- Maintained a safe and sanitary environment by adhering to healthcare protocols and infection control measures.
ICT Manager - Business Systems
Crown Paints PLC
04.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Build high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
ICT Manager
Metro Logistics Limited
08.2013 - 04.2018
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
Support Consultant
Bluekey (Seidor Africa)
01.2011 - 07.2013
- Developed comprehensive training materials for new team members, ensuring a smooth onboarding process.
- Mentored junior consultants in best practices for providing exceptional customer service and technical expertise.
- Streamlined support processes for improved efficiency and reduced response times.
- Collaborated with cross-functional teams to address complex client concerns and provide comprehensive solutions.
- Provided remote assistance for off-site clients through various platforms including telephone, email, chat, or screen-sharing tools as needed.
- Maintained detailed records of all support interactions, enabling accurate reporting and informed decision making.
- Assisted in the development of knowledge base articles, empowering clients to find answers independently when possible.
- Conducted regular performance reviews and provided constructive feedback, fostering professional growth among team members.
- Participated in regular team meetings to discuss ongoing projects, share best practices, and identify areas for potential improvement.
- Ensured adherence to industry standards by staying current on emerging technologies and trends in the field of IT support consulting.
- Managed high-priority cases with diligence, ensuring timely resolution and minimal disruption to client operations.
System Administrator
Young & Rubicam Ltd
04.2009 - 12.2010
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Worked with users to determine areas of technology in need of improved usability.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Managed onboarding and offboarding of employees.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
Education
Bachelor of Science - Information Technology
Jomo Kenyatta University of Agriculture And Tech
Nairobi, Kenya 04.2001 -
Skills
Patient confidentiality maintenance
Vital signs monitoring
Strong communication skills
Patient care coordination
Interests
Timeline
Health Assistant
Ulti Smile Medical and Dental Center
01.2023 - Current
ICT Manager - Business Systems
Crown Paints PLC
04.2018 - Current
ICT Manager
Metro Logistics Limited
08.2013 - 04.2018
Support Consultant
Bluekey (Seidor Africa)
01.2011 - 07.2013
System Administrator
Young & Rubicam Ltd
04.2009 - 12.2010
Bachelor of Science - Information Technology
Jomo Kenyatta University of Agriculture And Tech
04.2001 -
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