Summary
Overview
Work History
Education
Skills
Timeline
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BRYAN MURITHI

Technical Support Specialist
Nairobi

Summary

I'm a skilled and dedicated Technical Support Specialist with a strong background in providing technical assistance and resolving issues in Shopify and Wordpress themes and apps/plugin platforms. I consistently strive to exceed expectations and contribute to the overall success of the organization.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
5
5
Languages

Work History

Theme Support

Troop themes
Nelson
10.2020 - Current
  • Providing technical support: Ensure that tickets are cleared by the end of the shift.
  • Quality: Ensure the tickets are resolved efficiently.

Freelance Android Developer

Chabrin Agencies LTD
04.2016 - 12.2020
  • Developed an internal Android app for their field agents to keep track of their 10,000 + tenants' monthly rent payments.
  • Integrated API with Cooperative Bank and Equity Bank for seamless updates of rent payments.
  • Maintained the system for a year and then handed it over to their IT Department on December 2020.
  • Managed front-end and back-end development in the company's Portfolio.

Senior Product Support Engineer

Influx
09.2018 - 09.2020
  • I worked for the following assigned clients as a technical support agent: Fuel themes (WordPress), Salient theme (WordPress) and also two Shopify apps (Product customizer and Shop storm apps)

Web Developer

eMomentum Interactive
05.2015 - 03.2016
  • Development of Unaitas sacco and Jambo jet intranet.
  • Ensuring that all tickets are resolved and responded to, maintaining an empty inbox.
  • Modifying theme code (HTML, CSS, JavaScript, Liquid) to customize layouts, styles, and functionalities for merchants.
  • Assisting in installing and configuring apps.
  • Reporting bugs or any features that are not working correctly.

Education

Bachelor of science - Information and Technology

Jomo Kenyatta University of Agriculture And Technology
Juja, Kenya
05.2012 - 11.2015

Skills

Communication

Effective Time Management

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Timeline

Theme Support

Troop themes
10.2020 - Current

Senior Product Support Engineer

Influx
09.2018 - 09.2020

Freelance Android Developer

Chabrin Agencies LTD
04.2016 - 12.2020

Web Developer

eMomentum Interactive
05.2015 - 03.2016

Bachelor of science - Information and Technology

Jomo Kenyatta University of Agriculture And Technology
05.2012 - 11.2015

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BRYAN MURITHITechnical Support Specialist