Bryan Mbugua
ICT Network Support Specialist
Summary
A candidate who is well-organized and reliable, adept at handling multiple priorities while maintaining a positive outlook. Shows a readiness to assume additional responsibilities in order to achieve team objectives.
Overview
8
8
years of professional experience
8
8
Certifications
Work History
Network Support Engineer
Next Technologies Ltd
06.2015 - Current
- Assessed and assessed the effectiveness of wide area network (WAN) and local area network (LAN) connectivity technologies.
- Enhanced the overall user experience by providing support, training, troubleshooting, implementing improvements, and effectively communicating system changes.
- Created comprehensive documentation of support procedures, processes, and solutions in centralized systems, enabling users to resolve issues independently.
- Investigated and resolved issues related to printers, copiers, and other peripheral devices,
- Performed preventive maintenance on various ICT equipment ranging from and not limited to switches, routers, servers, desktops, laptops, printers and scanners.
- Monitored the operations of network hardware to ensure proper configuration.
- Configured hardware and software to optimize performance and meet network requirements.
- Identified and resolved network and server issues through diagnostic measures.
- Managed the testing and deployment of software patches, executed network software updates and uninstalls using scripts.
Education
High School Diploma -
01.2007 - 11.2010
Certificate in Software And Hardware Packages - Computer Installation And Repair Technology
01.2011 - 05.2011
Diploma In Computer Networking - Computer Networking
03.2022 - 03.2023
Skills
Teamwork and Collaboration
Analytical and Critical Thinking
Self-Motivated
Training and Development
Problem-Solving
Excellent Communication
Critical Thinking
Certification
NSE 3
Timeline
Alison - Diploma In Computer Networking, Computer Networking
03.2022 - 03.2023
Network Support Engineer - Next Technologies Ltd
06.2015 - Current
Rocky Computer College - Certificate in Software And Hardware Packages, Computer Installation And Repair Technology
01.2011 - 05.2011
Kirangari High School - High School Diploma,
01.2007 - 11.2010