Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Bryan Ice

IT Specialist
Nairobi, Nairobi Province

Summary

Dynamic Quality Assurance Analyst with a proven track record at Cloud Factory, excelling in streamlining QA processes and enhancing team collaboration. Skilled in root-cause analysis and technical writing, I fostered a culture of quality and efficiency, ensuring customer satisfaction through rigorous product testing and mentoring junior analysts.

Experienced with software testing methodologies, defect tracking, and quality assurance processes. Utilizes systematic approach to identify and resolve defects, ensuring product reliability. Track record of collaborating effectively with development teams to enhance software quality.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

4
4
years of professional experience

Work History

Quality Assurance Analyst

Cloud Factory
12.2019 - 08.2023
  • Mentored and coached team members on QA topics and strategies.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
  • Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.

IT Technician

Ministry of Health
10.2020 - 09.2021
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Maintained office PCs, networks and mobile devices.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners, and telephones.
  • Improved network efficiency by optimizing configurations and implementing necessary updates.
  • Streamlined IT support processes, resulting in increased productivity within the department.
  • Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
  • Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Configured systems according to prescribed software and hardware frameworks.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.

Education

Bachelor of Science - Information Technology

Muran'ga University of Technology
Murang'a, Murang'a District, Kenya
04.2001 -

Skills

Quality assurance

Hardware development

Technical writing

Hardware and software installation

Database testing proficiency

Programming

Software development

Additional Information

REFERENCES

1. Asena Alex Mahonga

Principal ICT Officer

Republic of Kenya

Ministry of Health

Afya House, Cathedral Road

P.O. Box 30016 - 00100 Nairobi, Kenya Cell: 0700000000 Email: alex.asena@health.go.ke 2. Jerry Wigan Delivery Project Associate Cloud Factory Kenya P.O. Box 50642-00100 Nairobi, Kenya Cell:0700115077 Email: jerry.wigan@cloudfactory.com

Timeline

IT Technician

Ministry of Health
10.2020 - 09.2021

Quality Assurance Analyst

Cloud Factory
12.2019 - 08.2023

Bachelor of Science - Information Technology

Muran'ga University of Technology
04.2001 -

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Bryan IceIT Specialist