Brolyne Dalidi
Restaurant Waiter
Nairobi, Nairobi Province
Summary
Proven in enhancing guest relations and service quality at Serena Hotel, I adeptly managed multiple tables and upsold menu items, significantly increasing sales revenue. Skilled in food safety awareness and fostering warm customer relationships, my approach led to positive feedback and repeat business, showcasing my ability to balance efficiency with exceptional service.
Overview
5
5
years of professional experience
Work History
Restaurant Waiter
City Blue Hotel
Mombasa, Mombasa District
01.2023 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Promoted restaurant specials and 2-4 menu items, increasing overall sales revenue.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Addressed guest concerns promptly and professionally, fostering positive dining atmosphere.
- Developed strong rapport with regular customers, encouraging repeat visits and establishment loyalty.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
Restaurant Waiter
Serena Hotel
02.2020 - 11.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Participated in routine inventory checks, minimizing discrepancies in stock levels for smooth operational flow.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Assistant Waiter
Enashipai Resort & Spa
06.2019 - 12.2019
- Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
- Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Addressed customer concerns quickly and effectively, resolving issues to maintain positive relationships.
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Assisted with banquet events by setting up tables, serving guests, and clearing dishes, contributing to a successful event experience.
- Coordinated with host staff regarding table assignments for optimal seating arrangements that maximize customer satisfaction while adhering to capacity guidelines during busy periods.
- Participated in team meetings to discuss menu changes, share feedback, and improve overall service quality.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
- Collaborated with management to address any discrepancies or areas of improvement in the overall dining process, fostering a culture of continuous growth and development.
- Demonstrated flexibility in adapting to various roles as needed within the restaurant team environment during peak times or employee absences.
- Stayed knowledgeable about current menu offerings and daily specials, making informed recommendations to guests based on preferences or dietary restrictions.
- Contributed to increased efficiency by streamlining communication between front-of-house and back-of-house staff members.
Education
No Degree - STCW
Bandari Maritime Academy
Mombasa 04.2001 -
Associate of Arts - Tourism And Hospitality
Kenya Wildlife Service Training Institute
Naivasha, Nakuru District, Kenya 04.2001 -
High School Diploma -
Friends School Mugai
Kakamega, Kakamega District, Kenya 04.2001 -
Skills
Service Quality
Order Taking
Food presentation
Wine pairing
Cleanliness
Guest Relations
Food safety awareness
Guest Relations Management
Accomplishments
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
- Selected to serve notable VIP guests for major private events.
Languages
Swahili
Native language
English
Proficient
C2
Interests
Driving
Playing rugby
Timeline
Restaurant Waiter
City Blue Hotel
01.2023 - Current
Restaurant Waiter
Serena Hotel
02.2020 - 11.2022
Assistant Waiter
Enashipai Resort & Spa
06.2019 - 12.2019
No Degree - STCW
Bandari Maritime Academy
04.2001 -
Associate of Arts - Tourism And Hospitality
Kenya Wildlife Service Training Institute
04.2001 -
High School Diploma -
Friends School Mugai
04.2001 -
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