Summary
Overview
Work History
Education
Skills
Affiliations
Languages
REFEREES
Timeline
Generic

Bright Adhiambo Odhiambo

Mombasa

Summary

Well-qualified social work professional adept at setting up services, working with healthcare professionals and families and giving patients continuous support through counseling. Good communicator and relationship-builder with exceptional skills in planning, resolving conflicts, and solving diverse problems.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Swiss Cottage Hospital
Kilifi
03.2023 - Current
  • Managed appointment scheduling efficiently for multiple departments and physicians.
  • Answered phone calls promptly, directing inquiries to appropriate staff members.
  • Maintained organized front desk area, ensuring a professional appearance at all times.
  • Assisted patients with registration forms and collected necessary information securely.
  • Handled incoming mail and packages, distributing them to relevant departments promptly.
  • Finalizing Patient bill and invoicing.
  • Admitting patients.

Customer Service Officer

Lambval Logistics
Mombasa
01.2021 - 02.2023
  • Clearing of trucks entering the port of Mombasa.
  • Assisted customers with inquiries about shipping and logistics services.
  • Resolved customer complaints and issues through effective communication.
  • Coordinated with drivers to ensure timely deliveries and updates.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Educated customers on products and services offered by the company.

Medical Social Work Intern

Kisumu County Hospital
Kisumu
09.2018 - 11.2018
  • Educated patients about available community supports and assistance programs.
  • Provided case management services by linking clients with appropriate social service agencies.
  • Offered psychoeducation regarding stress management techniques for individuals facing chronic illnesses.
  • Tuberculosis control and education.
  • Health talk on HIV prevention through the VMMC strategy.
  • Counselling clients for family planning and cervical cancer screening.

Education

Diploma in Social Work

Masai Mara University
Narok
12-2019

Kenya Certificate of Secondary Education

Rae Girls High School
Kisumu
12-2016

Kenya Certificate Of Primary Education

Star Of The Sea Primary
Mombasa
12-2012

Skills

  • Appointment scheduling
  • Patient admission
  • Billing and invoicing
  • Office management
  • Client registration
  • Customer relationship management
  • Time management: ability to prioritize work and manage time effectively Dealing with changes: I am flexible and adaptable to changes, and I am able to act quickly when facing any obstacles Decision making and solving problems: I am able to make timely well considered and logical decisions on problems on problem situation that may arise so as to find appropriate and workable situations

Affiliations

  • Socializing
  • Travelling
  • Cooking
  • Team building.

Languages

English And Kiswahili
First Language

REFEREES

Collins Ogwang - Lambval Logistics

Manager

collinsogwang@gmail.com

0715769256

Mr. Amadi - Masai Mara University

Lecturer

justinorucho@gmail.com

0702532633

Victor wafula - Swiss cottage hospital

HOD clinical officer

Wafulavictor@gmail.com

+254 728 030400

Timeline

Front Desk Receptionist

Swiss Cottage Hospital
03.2023 - Current

Customer Service Officer

Lambval Logistics
01.2021 - 02.2023

Medical Social Work Intern

Kisumu County Hospital
09.2018 - 11.2018

Diploma in Social Work

Masai Mara University

Kenya Certificate of Secondary Education

Rae Girls High School

Kenya Certificate Of Primary Education

Star Of The Sea Primary

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Bright Adhiambo Odhiambo